Dear Sir / Madam
Many thanks for your letter and your apparent ‘surprise’ at missing out on savings with npower.
I am writing to inform you that the reason for my cancellation of my npower contract 2308017148 was simple, I was mislead by your sales representative into signing up.
Had the representative been HONEST and told me that by switching to npower I would be paying less than my current supplier (SWEB) I would have no complaint, however this was not the case.
I was told by your representative that I would be retaining my current supplier (on 3 separate occasions when I questioned the process) and that the reason for signing up with npower was that the billing process would be changed and my direct debit details were required SIMPLY so that npower could pay the money I’d saved into my account.
Clever, very clever, however completely misleading and utterly dishonest and devious.
I won’t be signing up with npower simply because I feel this is an unacceptable practice and not how a competitive energy supplier should behave.
I will be contacting the Energy Ombudsman in due course.
Kind regards
John Morrey
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