Hi,
No sure if this is the right place to post this, looking for help on how to fix this...
Basic scenario is ...
- Purchased a Google Play Gift Card, and added redeemed it on my Google account.
- Tried to buy an App upgrade, but got a message saying something like 'payment type not valid'. (nothing to say I need a CC not Google Play credit... I found this out later)
- Added a Credit card to my Google Wallet, and got an error.
- Tried adding again, this time using full name not name on card and error message again.
- Tried one more time, and 'Account was Suspended'
- Now Google are sending back canned replied to say I need to scan photo ID and Utility bill to unlock my account and have access to any funds.
I cannot transfer credit, reclaim credit until I send this scanned documents.
Searched online and found many others in the same situation, with so many complaining about sending prime identity theft documents to Google... other indicate they already sent them multiple times an no reply.
Anyone in this situation, how do you go about complaining to an external body and getting a resolution (either refund the Google Play credit, or unlock account without CC and be able to use Google play credit only).
I still have proof of purchase of purchase and Google Play card. I don't see what right a company has to take your money and lock it up (after failing to accept credit card details for a card which has previously been used to buy something from Google ) and force your to verify yourself using sensitive documents. (How are they going verify anyway).... I already scanned a photo ID but censored Unique information, leaving only my Name and Address... no play.
Anyone suggest options or share experience? Its not a lot of money but more the principle of that act.
Thanks


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