Just a quick sanity check guys, want to make sure I'm not being unreasonable here.
I had some problems with my broadband connection being set up when I moved house recently, things went very slowly, mistakes were made, I had to shout at plusnet. I submitted a formal complaint, and eventually got offered compensation in the form X months free service.
Now, because I've signed up for a new 18 months contract I am getting a reduced price for 6 months. And when I asked for confirmation of the amount of compensation, it turns out plusnet want to comensate me at the initial reduced rate, not that full monthly rate. To me that's essentially the same as them taking those months off my discount period, and I'm not particularly happy about that - I don't see why I should get my discount reduced because they've messed up.
But, am I being reasonable, or am I just being arsey? What does the hexus massive think?
and a side note to any plusnet reps who stalk the forums (I know there are one or two) - this is already being dealt with through official channels and I'm waiting for the next reply


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