EE Just credited £400 to my bank account :O

[cptwhite_uk]

Mystery solved. The wife had transferred £400 from our old account without changing the reference for the payment. Strange it didn't list her name on the statement. Don't I feel silly, still it raised some interesting questions

[Saracen]

Do you feel Silly? Does the Mrs know about that? Unless Silly is your wife, you might wanna make sure she doesn't read that or it'll cost you more than £400.

Oh wait, you meant .....

[GoNz0]

Mystery solved. The wife had transferred £400 from our old account without changing the reference for the payment. Strange it didn't list her name on the statement. Don't I feel silly, still it raised some interesting questions

Tit....

[TooNice]

Well, you know at least that they didn't try to pull a fast one on you

[The Hand]

Wish Vodafone would do that for me considering the run about I'm getting with them.

Vodafone UK have plunged off a cliff customer services and billing systems wise and are still falling. All of my family as well as myself are now with different networks and are happy! You're certainly not alone judging by the mobile forum on Money Saving expert and numerous articles online:

http://www.telegraph.co.uk/bills-and...vodafone-sees/

http://www.thisismoney.co.uk/money/b...happening.html

http://www.thisismoney.co.uk/money/m...n-s-worst.html

Just to quote the latter:

Vodafone saw profits and revenues fall after splashing out £19billion on its network and service – and still missed targets.
The mobile phone group finished bottom of the customer service league in the UK, and on a key measure of signal coverage it missed its aim of getting 90 per cent of Europe’s 4G network.l

That's Vodafone customer services being the worst in the UK in general, not just for telecommunications. I believe it's just a matter of time before Ofcom comes down on them like a tonne of bricks. They are shameless tax avoiders too.

P.S

Glad cptwhite_uk got sorted out!

[TooNice]

Haven't used Vodafone for at least a decade so I don't know if they've changed for the worst (my experience with them had been ordinary), but I am going to have to nominate TalkTalk s my worst telecommunication service provider and still curse my former landlord for forcing it on us to save a few bucks.

[peterb]

Vodafone seem to go from bad to worse to bad. However I am getting unlimited texts and calls and 3Gb a month on 4G for around £10.

[Macman]

As for me:-

Service Maintenance was being carried out in my area of work for 30 days, and Network Coverage was going to be limited and I rely on having internet for personal reasons. I got in touch with them and advised them, I was not happy about paying full price on tariff if my data/calls were going to be affected for a period of 30 days.

In the end they agreed to give me a credit equivalent to one months line rental, which I was happy with. Here is where it goes south, the original call was made and agreed in January and for my bill to be credited in Feb.

I didn't get it until May... And this is after 4 months of chasing up and being told on 4 separate occasions, that's the credit been processed on system and on your next bill it'll be applied. This didn't happen until the 4th occasion.

I was then told on my 4th query that I would be given 4 months unlimited data, 2 weeks ago, nothing changes on my Vodafone app, as I should see Unlimited Data. I got intouch with them again to ask for an update.

"Oh sorry sir, we can't give you the 4 months Unlimited Data". YOU WHAT?

They apologised for the mis-information and fuming I hang up on them after telling them I'll be writing to Ofcom and Vodafone HQ as I want my contract terminated and the early term fee waived as I was extremely unhappy with the customer service.

This is still ongoing at the moment.

[TooNice]

Note to self: record all conversations when dealing with customer service in the UK.

I hate to say this but genuinely good customer service is such a rarity UK that it's disappointing when I think of it.

My experience:
- Being put on hold for 15min (or much longer) is more the norm than the exception.
- When they say that they will call back, they never do. Unless they think you owe them money.
- More than once did it took months with lots of phone calls to sort out / fail to sort out a problem.
- Verbal agreements not honoured (as the case with Macman).
- (When dealing with delivery services). Getting ninja carded is not unheard of, and you don't usually get to pick a timeframe for redelivery.

My question is why. I used to think that it's because those larger companies so many customers that there would be a long queue regardless of the size of the call centre. That it would be the same anywhere else.

Well, it's not.

Anyway, all the best with sorting out your issue, Macman.

[The Hand]

As for me:-

Service Maintenance was being carried out in my area of work for 30 days, and Network Coverage was going to be limited and I rely on having internet for personal reasons. I got in touch with them and advised them, I was not happy about paying full price on tariff if my data/calls were going to be affected for a period of 30 days.

In the end they agreed to give me a credit equivalent to one months line rental, which I was happy with. Here is where it goes south, the original call was made and agreed in January and for my bill to be credited in Feb.

I didn't get it until May... And this is after 4 months of chasing up and being told on 4 separate occasions, that's the credit been processed on system and on your next bill it'll be applied. This didn't happen until the 4th occasion.

I was then told on my 4th query that I would be given 4 months unlimited data, 2 weeks ago, nothing changes on my Vodafone app, as I should see Unlimited Data. I got intouch with them again to ask for an update.

"Oh sorry sir, we can't give you the 4 months Unlimited Data". YOU WHAT?

They apologised for the mis-information and fuming I hang up on them after telling them I'll be writing to Ofcom and Vodafone HQ as I want my contract terminated and the early term fee waived as I was extremely unhappy with the customer service.

This is still ongoing at the moment.

Hmm, that sounds like pretty standard Vodafone customer services unfortunately. I don't believe you can complain to Ofcom until you have a deadlock letter over a particular topic by the way, which might take considerably more time and complaining to get. VF will probably offer you another credit before any deadlock letter is issued, though it depends if it'll actually be applied!

Here's the link to the Vodafone complaints thread on Money Saving Expert:

http://forums.moneysavingexpert.com/....php?t=5393903

It gives advise on how to go through the complaints procedure. I think Ofcom are actually drowning in Vodafone complaints already, so I'm not sure if things will be resolved to your satisfaction imo. As TooNice says record the calls with them etc.

I'm of the opinion you might be better off taking another credit from them (if its applied correctly!) and be done with it and possibly look at switching networks at the end of your contract, since I wouldn't believe a word they say on a new contract offer and they could also seriously mess up your account judging by various stories.

[Macman]

I'll be getting in touch with them as I've just remembered I got another text from them last week more maintenance.

[The Hand]

I'll be getting in touch with them as I've just remembered I got another text from them last week more maintenance.

It might be possible to leave to contract early(no charges) if you're consistently not getting network coverage/service according to Ofcom rules. If VF agree to this, make sure you record the call and/or get it in writing to cover yourself.

[sammyc]

Interesting that legal considerations were raised before moral ones

</holierthanthou>

[jonathan_phang]

For me its simple. Is it mine? If not then it should go back to who it belongs to.

There are often discussions when etailers send out multiple items and "Should I keep it" gets asked, but I'll try to keep to that first statement, whether it was the senders fault or not, or whether they are a billion £££ global organisation. They behave how they do, you control how you act.

[peterb]

Interesting that legal considerations were raised before moral ones

</holierthanthou>

Good point, and I now feel slightly ashamed of my contribution to this thread

[sammyc]

well your contributions were as good as it got, from where I was standing (imo & possibly not having read the thread word for word to be fair) - plus the keep & spend posts were taken as tongue in cheek. I think..