Hi all,
In October 2017 I bought an MSI Z370 mobo from Scan.co.uk. It was fine for 18 months or so, but then I started to get intermittent 3 long beeps at POST (though system would still POST and boot). Spent a lot of time during the months after that tweaking RAM settings, replacing my RAM etc. All to no avail.
The issues gradually got worse over time - the beeps would occur more often at startup, and sometimes POST would fail too (so no display output). The only thing I found from testing RAM settings was that it was fine at lower speeds (e.g. < 3000MHz). But that's not ideal when you have 3733MHz RAM.
In August 2019, within the 2-year warranty period, I RMA'd the board to Scan. They tested it and found no fault, probably either because it was only tested a few times, and/or at slower RAM speeds. Then they returned the board to me.
Since then, I've just lived with the issue as haven't had the time or money to buy a new mobo. It's slowly got worse though, even causing games to crash and BSOD's, so I decided last week enough was enough, and bought a new Asus Z390-P board. Transplanted all my existing RAM, CPU, GPU etc across to it, and the issues have totally disappeared.
I contacted Scan to explain the situation, and to point out that although the board is now out of warranty, I originally flagged this issue within the warranty period so feel I should be able to RMA it again. They replied today to say that too much time has elapsed, so they won't honour the warranty. This means I'm left with a £120 paperweight which I bought in good faith, through no fault of my own.
I'd be grateful for any advice from anyone with more knowledge of consumer law than me. Do I have a leg to stand on in the circumstances?
thanks
Danny