I am slowly building up the bits I need for my new build, and based on some very well received advice I had been trawling for 2x16GB of Crucial 3600 Ballistix - and it’s a little hard to find. Eventually I did find it, showing in stock, on Crucial’s site, at a OK price of £170 inc shipping. Ordered Saturday just gone, delivery estimate 3-5 days.
Got an email on the Sunday to say that they had made a mistake and it was actually out of stockBut hey, I don’t need it like tomorrow so no problem. Got another email on Tuesday to say it had shipped
Have been clicking on the tracker via UPS (should have set off my alarm bells really that UPS were involved, but it didn’t) and kept telling me to try back soon.
Clicked this morning to see that it was being delivered today - I was pleased - right up until I saw the link that said - Fees to pay ........ Clicked on it ....... £41.99 owed
Well I was a little cross to say the least. I ordered from Crucial.UK and I paid an amount including VAT, no mention of any charges, or the fact that it was coming from CZ ......
Got straight onto online chat and ended up spending 20 minutes chatting to a very helpful assistant. Only issue is that they didn’t have a clue or certainly didn’t act as though they had a clue as to what was the problem. But fortunately they did have a very good idea of how much distress this must be casing me and were able to completely understand and relate to my feelings and anguish - what empathy, especially from several thousand miles and from only a few typed words, incredible !
The long and short of it is that I rejected the delivery, there is no way I am paying £41.99 extra for something that is hardly urgent, and most importantly I refuse to pay something that was in no way made clear or explained. Now I have to wait up to 17 working days to get my money back - joy..


LinkBack URL
About LinkBacks
But hey, I don’t need it like tomorrow so no problem. Got another email on Tuesday to say it had shipped 

Reply With Quote



