Overclockers Phone Numbers

[DaBeeeenster]

Any feedback, good or bad, for overclockers can be added to the hexus trust page...

http://users.hexus.net/company_profi...lsZV9JRD0zMQ==

[ikonia]

sorry - was not inteneded to give critisism, but establish if this is/was a common problem or if there was a better way to deal with this.

[italianninja]

they are sooooooo slow! just got to keep trying!

[Trippledence]

I had to phone them because of a payment error. I gave up in the end and re-did the order. If you look them up in directery inquires (you can do it for free on the bt websight) you can get there local number instead of the stupid high rate one. If any one from oc's reads this, two words for you. E-mail Surport!

[CrimsonAvenger]

I guess a lot of us already know about these problems with this e-tailer.

I guess we have to put up with it or order elsewhere.

I used the one-note system 3 times in the past week and had replies within 2 hours on all 3 occassions.

Lucky maybe...........

[Yohji]

It took me a few days to get through, Monday morning was fine though. They should answer duting the week...

[Stoo]

Dunno if this one works, but try 01782 339600 ?

[ikonia]

well.....they have further impressed me now, by taking the support phone off the hook. eg: the office is closed now and the line is marked as engaged.

i'll leave feedback on this on the trust system

Just wanted to check this wasn't a one of issue before I went off the handle

[scotty6435]

When i had to return a graphics card and needed an RMA card I managed to get through in 20 minutes. Because of a delivery p**s-up I was forced to try and get a second RMA number. For some reason the phone queue seems to be down and has been for almost 2 months. They REALLY need to get it fixed, so many enthusiasts (their main users) are leaving in droves!

The e-mail support was stopped because people were 'abusing' it. It's more likely that they simply don't have the staff and make a packet using a phone line.

[iranu]

As Mr B A Baracus would say "SUCKERS"

My own experience of Overclockers = Never used 'em, Never abused 'em"

[tommylittleboy@]

I live about 10 mins away from Overclockers. Theyre based in the Imex business park, Fenton, Stoke-On-Trent. Its a few minutes from the brittania stadium. I nearly went for a vacancy there also, but I dont have the time. For such a large website, the office is like finding a needle in a haystack, its not your normal high street store, more like a garage with a desk inside! However I have noticed they get extremely busy during weekends (even walking through the door is a tight squeeze. I'd suggest you keep trying, you'll get through eventually!

edit: maybe I should have gone for that vacancy...looks like they need it! lol

[Oakey]

The webnote system isn't any better, they just choose which they're going to reply to, as my friend recently discovered.

Regarding the telephones, Spie said over 3 months ago that their telephone system "is being replaced during the next few weeks". Obviously a load of crap.

[5lab]

thing is, if people keep buying (as they clearly do, indicated by this thread) then they have absolutely no need to waste money on another support guy who costs them wages. they may as well just sit around and watch the money roll in..

[khizman]

EVERYONE!!
DONT USE 0870 no.
they make money from it by keeping you on hold
www.saynoto0870.com