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Thread: Cooling Off Period on Mobile Phones

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    Cooling Off Period on Mobile Phones

    Anyone know if there's a Cooling Off Period on Mobile Phones, specifically T-mobile.
    I signed up for one last night and now I'm having 2nd thoughts.....
    The contact I signed doesn't seem to mention any mechanism for return or cooling off period..

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    www.evilmunky.com EvilMunky's Avatar
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    why u having second thoughts?


    ( i thought this thread at first was some overclocking your mobile and need to keep the heat down type thread)

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    When I worked at Phones4U we had a 10 days cooling off period, as long as you don't make any calls etc you should be fine. Contact the retailer today after checking your T&C's

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    Junior Senior Member Aaron's Avatar
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    If you've ordered over the internet or call, then by law you have a 7 day cooling off period.

    Most operators will extend this to 14 days from receiving the phone, usually to make sure people can get a signal from where they live.

    I would suggest phoning up T-Mobile as soon as possible to discuss it.

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    Quote Originally Posted by aeonf242
    Anyone know if there's a Cooling Off Period on Mobile Phones, specifically T-mobile.
    I signed up for one last night and now I'm having 2nd thoughts.....
    The contact I signed doesn't seem to mention any mechanism for return or cooling off period..
    You will have 7 days from receiving your phone, and you have to inform them by either letter, e-mail or fax. You will be charged for any calls made from receipt of phone to sending it back. When T-Mobile recieve the written confirmation as to your intentions they will send out returns packaging to you.

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    Cheers...Mobile cooling sounds good in this heat!

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    7 WORKING days normally. at least thats what it says on the orange stuff I have here. I'm assuming an orange working day is the same as any other working day i.e. mon-fri but no doubt they've figured out a way to make '7 working days' equal to 7 calendar days...just to screw a few more people over
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    Yeah, they have to by law. Even from a shop. All contracts for anything must have a cooling off period. It's usually 14 days.

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    Quote Originally Posted by aeonf242
    Anyone know if there's a Cooling Off Period on Mobile Phones, specifically T-mobile.
    I signed up for one last night and now I'm having 2nd thoughts.....
    The contact I signed doesn't seem to mention any mechanism for return or cooling off period..
    normally 14 days from the day you get the handset.



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    aeonf242,
    Just so you are aware, the bit I quoted was taken off the internal CSA website not that Im a CSA - just have access to it, as does everyone at T-Mobile

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    Quote Originally Posted by dangerous_dom
    Yeah, they have to by law. Even from a shop. All contracts for anything must have a cooling off period. It's usually 14 days.
    Under most conditions, there is no cooling off period for things bought from a shop. If the goods are not of satisfactory quality, or not fit for the purpose, or not as described, you have rights (Sale of Goods Act), and if the shop offers a return period (like Argos), you can rely on it, because it is part of the contract. But if the goods are not defective in one of these ways, a shop has NO legal obligation to change then or refund you. It is down to the buyer to check goods before they buy. You are not entitled to just change your mind. A shop might refund if you do so it' worth asking, but they aren't obliged to do so, so don't demand it.

    If you buy at a distance (mail-order, internet, etc), then you do have certain rights to cancel (Distance Selling Regulations), but it is not an absolute right. It does not apply to all goods and/or services, and it does not apply to all circumstances, and it has to be done in writing, not in person or by phone. If it does apply, it is usually for 7 working days, though if the retailer hasn't supplier the information it has to supply, it can be longer than 3 months. "Working days" is defined by statute so there's no wiggle room for suppliers in that.

    But one of the big exceptions to that 7-day period is where you've agreed to a service contract that starts in less than 7 days. If you've agreed to the service starting soomer than 7 days, you will usually have no right to cancel once the service has started .... and that may well be the case with a mobile phone. However, you MUST be told in advance in writing about that ability to cancel, and if you aren't, you still have the right to cancel.


    There are no simple, absolute rights in any of this. There are nearly always situations in which an exception may apply. It may be in your favour, but it may not.

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    Quote Originally Posted by Saracen
    There are no simple, absolute rights in any of this. There are nearly always situations in which an exception may apply. It may be in your favour, but it may not.
    Wise words, thanks for the input!
    Us Hexuses Guz are right clivir!

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    every network gives you a 7 or 14day cooling off time, but not Tmobile they stopped it a couple of years ago i rang up to end my contract as i didn't get a signal in my house and they siad i couldn't cancelso i had to keep it.

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    Quote Originally Posted by mt50
    every network gives you a 7 or 14day cooling off time, but not Tmobile they stopped it a couple of years ago i rang up to end my contract as i didn't get a signal in my house and they siad i couldn't cancelso i had to keep it.
    Thats cobblers, as already said, its a legal thing, you should have threatened them with trading standards.
    Bored of the old one, new one coming soon

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