Paypal Reversed Transaction

[MurphmanL]

Oh great, 42 positive trades on ebay and now i experience the darker shade of paypal with my first ever reversed transaction.
Got a plain old email saying I'm in the posession of potentially unauthorised funding blah blah.
Just wondering if anyones ever had experience with this before and whats the liklihood of me getting my money back?
Im guessing if the case goes unresolved, the money is taken from the registered bank/credit card?
The rubbishrubbishrubbishrubbish who bought my item collected, and now is no longer registered etc, usual symptoms. Any advice anyone?

[5lab]

doesnt ebuyer seller protection help you at all?

[Jonny M]

I'm of the opinion that if PayPal take funds off someone and it turns out to be fraudulent, that they should take the financial hit from that, not the person who received the money.

[MurphmanL]

Not eligible for this transaction....

[MurphmanL]

Nice opinion caged, shame it doesnt seem to be the reality. They say "I may be liable for the amount in question"... pretty much guaranteed that i'll be coughing up, even though I shouldnt be, unless i can find some way of wiggling out of it

[javalord]

Chase it up with the FSA? Paypal only seem to respond to them , these days/

[MurphmanL]

FSA? please elaborate.
I guess just closing the account wont work?
Even tho ive done nothing wrong the money is supposed to be mine!
If i close it, im guessing my details remain in the database and they will chase me up shortly after?

[MD]

call them up, explain what happened and they will give you a straight answer, I had a case of this but even with special delivery they fought me for my £62.

Got there in the end and got my money back, but it was 3 months, 7 phone calls, 3 faxes and 10's of emails later.

How much is involved here?

and closing the account will just end up with you never seeing the money ever.

And if you are in negative whne you close your account they just take it from your bank, its in the T&C's

Matt.

[schmunk]

FSA = Financial Services Authority

[MurphmanL]

I'd rather close the account and never see the money, than pay back again money that should rightfully be my own in the first place.
Well, seems you've sussed it mate, cant remove bank details etc... details will surely remain in the database for some time for closed accounts so I may as well get onto the phone and state my case.
can't help but feel im fighting a losing battle though.

[ACiD303]

This exact same scenario happened to me a while back . . .

The guy who won the auction emailed me before bidding (as I said no one less than 20 positive 100% can bid unless they email me) - seemed genuine, and his past feedback was on higher valued items. He paid for special delivery, so I sent the phone off as soon as I received the payment (but didnt withdraw from my paypal account).

Next time I use paypal I thought Id just use the funds left in my account - much to my surprise it wasnt there anymore. . . think the correspondence received from paypal wouldve been similar, basically pending investigation.

anyway, I agree to fully cooperate with the investigation - receipt of special delivery etc. etc. . . didnt hear back from them despite numerous chaseups (and obviously the guy wasnt answering his emails).

Finally got closure after 2 months (when I had more or less just calmed down from the ordeal) syaing that the funds have been returned to the rightful owner, the person who paid me was using unauthorised funds and a known fraudster (great, they didnt catch him on the higher value items, just till he got to me!).

The only thing I didnt check at the time was whether his paypal account was verified - and right enough he wasnt.

I looked up several ways of getting my money back, through selleer protection etc. but mainly through my work (ironically I work in fraud department and paypal are regulars with us), but there was ****all I could do.

So I ended up with no phone left to sell - which I kinda needed money for because of bills and Im a student as well - and my money taken off me, plus almost 2 months of stress.

Now I cant say that my case would be defacto for every case out there, but sounds all too familar to me, and Id probably say consider it a loss and move on - if you do get anything back, then it'll be an absolute bonus (and I was quite optimistic about this because I felt I had done nothing wrong so I shouldve got my money back - not quite so).

Sorry if this aint what you wanted to hear - I really hope your scenario is different.

[badass]

I have a credit card registered with paypal. If they ever try to do me over i'll just report teh card lost/stolen. The numbers change then and paypal can have sex and travel

[Clunk]

i agree with what Badass just said. the thing that ticks me off about all this is that ebay and paypal are quick to remove listings that offer other alternatives to paypal and insist that its the safe way to buy/sell, but they dont tell you that more often than not, that the seller has almost no protection.

my nephew sold a freeview box on ebay a while back and the winning bidder has registered an hour before the end of the auction. he asked me if it looked dodgy and it certainly did, so i told him to wait til wednesday (auction ended on the friday) before sending, to give the money time to hit his bank account. he took the item to work to post in his dinner hour, luckily he had to nip home and in his inbox was an email from paypal telling him that the transaction was a dodgy one and not to post the item. not content with that, paypal also decided to freeze his account and took him 6 weeks to get it sorted.

if i sell anything on fleabay now, i will only take paypal from verified users, and that is a last resort. if paypal dont like it, screw em!

p.s. i think a good feature on ebay would be the option to only take paypal from verified users.

[mike_dowler]

reporting the card lost won't automatically stop you being liable - it will be investigated by your bank's fraud dept. Since the charge would have been made from your paypal account (and hence authorised), it would be applied to your account (which is still there, even though your card number is changed)

[Dav0s]

this happenned to me, only got set back £12 tho, and i wont deal with paypal for anything over £20, the risk is just too great

[MurphmanL]

So say if your case doesn't go in your favour, how do you pay the money? I guess you just go to add funds and add some from your debit card/bank until your balance comes out of negative figures?
I've got a fair while before paypal even looks into this case im sure yet anyway, and I hope they catch this prick and that'll be one less idiot running around ebay, and i'll be a lot better off if they do!