Results 1 to 14 of 14

Thread: Ebuyer

  1. #1
    Drop it like it's hot Howard's Avatar
    Join Date
    Jul 2003
    Location
    Surrey, South East
    Posts
    11,731
    Thanks
    14
    Thanked
    42 times in 39 posts
    • Howard's system
      • Motherboard:
      • Asus P5B
      • CPU:
      • Core2Duo E6420 2.13GHz
      • Memory:
      • 2x1gb OCZ DDR2 6400
      • Storage:
      • 250GB & 500GB Seagate
      • Graphics card(s):
      • Inno3d iChill 7900GS
      • PSU:
      • Antec SmartPower 500W
      • Case:
      • Coolermaster Elite 330
      • Monitor(s):
      • 2x AG Neovo F419
      • Internet:
      • Virgin Media 20mbit

    Ebuyer

    I placed an order yesterday and got the confirmation email, but not the "payment taken" confirmation.

    This morning at about 10:00 I got an email saying the card was declined. I typed the details correctly, credit limit is fine, so poo to that. So I went in and corrected them, and 4 hours later still no confirmation (in my experience it takes about 10 minutes for them to confirm payment)... So thinking it's just a glitch in their system I cancelled the order and placed it again. But I'm still waiting for my confirmation email.

    Anyone else had similar problems? Does it take longer to authorise a card on Sundays? Am I going to get another card declined email tomorrow seeing as it's taking so long?

    It's a £500 odd order... But still.. That shouldn't cause problems should it?

    I want my camera
    Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
    PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19"
    HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005
    Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW


  2. #2
    Taz
    Taz is offline
    Senior Member Taz's Avatar
    Join Date
    Jan 2005
    Location
    London
    Posts
    2,117
    Thanks
    55
    Thanked
    26 times in 25 posts
    • Taz's system
      • Motherboard:
      • Gigabyte Z270 HD3P
      • CPU:
      • Intel Core i5 7600K
      • Memory:
      • Corsair CMK16GX4M2B3200C16R Vengeance LPX 16 GB
      • Storage:
      • Samsung 960 EVO M.2-2280 500GB (PCIe) + 1TB Sandisk Ultra II SSD (SATA)
      • Graphics card(s):
      • Asus NVIDIA GeForce GTX 1070 OC
      • PSU:
      • Corsair CS550M 550W Hybrid
      • Case:
      • NZXT Source 340
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 34" Asus Designo Curve MX34VQ UWQHD Monitor
      • Internet:
      • Virgin Media Vivid 200
    Have you tried calling your credit card company to see if an attempt at authorisation was made? If it wasn't then there are gremlins in the EBuyer ordering system. If an attempt was made and your card company declined it then they would be able to tell you why.

  3. #3
    Drop it like it's hot Howard's Avatar
    Join Date
    Jul 2003
    Location
    Surrey, South East
    Posts
    11,731
    Thanks
    14
    Thanked
    42 times in 39 posts
    • Howard's system
      • Motherboard:
      • Asus P5B
      • CPU:
      • Core2Duo E6420 2.13GHz
      • Memory:
      • 2x1gb OCZ DDR2 6400
      • Storage:
      • 250GB & 500GB Seagate
      • Graphics card(s):
      • Inno3d iChill 7900GS
      • PSU:
      • Antec SmartPower 500W
      • Case:
      • Coolermaster Elite 330
      • Monitor(s):
      • 2x AG Neovo F419
      • Internet:
      • Virgin Media 20mbit
    There's no reason whatsoever why it would be declined. Aren't they supposed to inform you when they decline it for whatever reason anyway?
    Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
    PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19"
    HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005
    Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW


  4. #4
    Cable Guy Jonny M's Avatar
    Join Date
    Jul 2003
    Location
    Loughborough Uni
    Posts
    4,263
    Thanks
    0
    Thanked
    4 times in 1 post
    Argh, have you checked that a Canon DSLR bought off Ebuyer carries the Canon UK warranty?

  5. #5
    iMc
    iMc is offline
    Senior Member iMc's Avatar
    Join Date
    Aug 2003
    Location
    Northants
    Posts
    3,616
    Thanks
    2
    Thanked
    0 times in 0 posts
    Quote Originally Posted by Caged
    Argh, have you checked that a Canon DSLR bought off Ebuyer carries the Canon UK warranty?
    ack I think they are grey imports...

    hope you get it sorted Howard, damn annoying when stuff like this happens.
    HEXUS|iMc

  6. #6
    Senior Member
    Join Date
    Jan 2006
    Posts
    212
    Thanks
    5
    Thanked
    1 time in 1 post
    Is it a Solo card by anychance? Never seem to work for me

  7. #7
    Senior Member Tobeman's Avatar
    Join Date
    Apr 2005
    Location
    IN YOUR FRIDGE, AWPIN' YOUR NOOBS
    Posts
    1,823
    Thanks
    34
    Thanked
    11 times in 11 posts
    We had some issues at work, the cardholders address was different to our delivery address we were getting it delivered too, orders under a certain amount (£500 I think it was) would go through fine, but anything over the amount would fail. Only after we finally got a response from support did we find out that the first large order of the defined amount had to be to billing address before we could choose another.

  8. #8
    Registered+
    Join Date
    Nov 2003
    Posts
    32
    Thanks
    0
    Thanked
    0 times in 0 posts
    First orders from ebuyer normally have to go to the cardholders address, but after that they can go to any, regardless of amount.. Might be worth raising an e-note, they've dealt with all my queries well via that system.

  9. #9
    Drop it like it's hot Howard's Avatar
    Join Date
    Jul 2003
    Location
    Surrey, South East
    Posts
    11,731
    Thanks
    14
    Thanked
    42 times in 39 posts
    • Howard's system
      • Motherboard:
      • Asus P5B
      • CPU:
      • Core2Duo E6420 2.13GHz
      • Memory:
      • 2x1gb OCZ DDR2 6400
      • Storage:
      • 250GB & 500GB Seagate
      • Graphics card(s):
      • Inno3d iChill 7900GS
      • PSU:
      • Antec SmartPower 500W
      • Case:
      • Coolermaster Elite 330
      • Monitor(s):
      • 2x AG Neovo F419
      • Internet:
      • Virgin Media 20mbit
    It's not the first order, it's probably the hundredth. And it's the same address. Lol.

    E-notes? I want my camera before October! I'll give them a bell tomorrow if problems persist
    Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
    PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19"
    HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005
    Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW


  10. #10
    Senior Member SilentDeath's Avatar
    Join Date
    Aug 2003
    Posts
    4,745
    Thanks
    38
    Thanked
    16 times in 11 posts
    Quote Originally Posted by Caged
    Argh, have you checked that a Canon DSLR bought off Ebuyer carries the Canon UK warranty?

    does it matter? ebuyer would have to warrenty it themselves for 12 months by law whether cannon offer one or not...?

    I had huge problems with lowestonweb where they didnt know how to use there card machine thing properly and it kept declining and also got my brotehrs card blocked? when he tryed. waited about a week for them to get it sorted (and hsbc customer service sucks, spent about 15+ mins talking to various idiots that didnt want to find out what the problem was..)
    Last edited by SilentDeath; 03-04-2006 at 12:36 AM.

  11. #11
    Drop it like it's hot Howard's Avatar
    Join Date
    Jul 2003
    Location
    Surrey, South East
    Posts
    11,731
    Thanks
    14
    Thanked
    42 times in 39 posts
    • Howard's system
      • Motherboard:
      • Asus P5B
      • CPU:
      • Core2Duo E6420 2.13GHz
      • Memory:
      • 2x1gb OCZ DDR2 6400
      • Storage:
      • 250GB & 500GB Seagate
      • Graphics card(s):
      • Inno3d iChill 7900GS
      • PSU:
      • Antec SmartPower 500W
      • Case:
      • Coolermaster Elite 330
      • Monitor(s):
      • 2x AG Neovo F419
      • Internet:
      • Virgin Media 20mbit
    All sorted now... The CC company had blocked it cos it was a purchase that didn't follow patterns. Ordered from Dabs now
    Home cinema: Toshiba 42XV555DB Full HD LCD | Onkyo TX-SR705 | NAD C352 | Monitor Audio Bronze B2 | Monitor Audio Bronze C | Monitor Audio Bronze BFX | Yamaha NSC120 | BK Monolith sub | Toshiba HD-EP35 HD-DVD | Samsung BD-P1400 BluRay Player | Pioneer DV-575 | Squeezebox3 | Virgin Media V+ Box
    PC: Asus P5B | Core2duo 2.13GHz | 2GB DDR2 PC6400 | Inno3d iChill 7900GS | Auzentech X-Plosion 7.1 | 250GB | 500GB | NEC DVDRW | Dual AG Neovo 19"
    HTPC: | Core2Duo E6420 2.13GHz | 2GB DDR2 | 250GBx2 | Radeon X1300 | Terratec Aureon 7.1 | Windows MCE 2005
    Laptop: 1.5GHz Centrino | 512MB | 60GB | 15" Wide TFT | Wifi | DVDRW


  12. #12
    Cable Guy Jonny M's Avatar
    Join Date
    Jul 2003
    Location
    Loughborough Uni
    Posts
    4,263
    Thanks
    0
    Thanked
    4 times in 1 post
    For future reference, I've been sending eNotes back and forth for a week now and always get same-day replies. I phoned them last week and didn't even get put in a queue before someone answered.

    They're definately getting better

  13. #13
    Super Tanker Driver hitman67's Avatar
    Join Date
    Dec 2005
    Location
    Nr Kendal, LA6
    Posts
    1,328
    Thanks
    36
    Thanked
    23 times in 13 posts
    • hitman67's system
      • Motherboard:
      • AsRock Something
      • CPU:
      • AMD 64 x2 4200+
      • Memory:
      • 1GB DDR Dual Channel
      • Storage:
      • 200gb Samsung Spinpoint
      • Graphics card(s):
      • Nividia Go 6100
      • PSU:
      • ColorsIT 400w
      • Case:
      • ColorsIT Cool Case
      • Monitor(s):
      • Compaq 15" TFT
      • Internet:
      • 1mb Broadband
    Quote Originally Posted by Howard
    All sorted now... The CC company had blocked it cos it was a purchase that didn't follow patterns. Ordered from Dabs now
    That's a pain at times, I've had it a couple of times, but then I rang them and ranted like mad at them and now they just ring me to confirm
    [: O |=====|O :] Beyond Fashion Since 1948

    Quote Originally Posted by XTR
    Ford Focus - I’m a boy-racer disguised as a sensible office worker at the weekends I'm a curry monster!!
    Correct apart from the working part

  14. #14
    Banned
    Join Date
    Jan 2005
    Location
    Who Cares!
    Posts
    4,092
    Thanks
    8
    Thanked
    61 times in 52 posts
    Just taken me 2 weeks to get a refund for an item wrongly sent to me by Ebuyer! The Enotes were slow and customer service was the same.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •