So i brought a P5WD2 Off them, It didn't work so i requested a refund so i can buy it from SCAN. They send me a email saying that the turn over time for an RMA was 7-10 Days kinda long, i thought ok at least i would get my money back. Also you must pay for postage and packaging. so i sent it, it took them 14 Days to test the mobo and that's just the start.
Heres the orginal RMA
Problem / Fault description: The CPU voltage read 1.4v - 1.47v in CPZ - His machine keeps restarting! He has made sure the bios settings are ok and that is set to 1.4 and when set to 1.3 it reverts back to 1.4???
Desired action: Refund
I get an email today saying they are sending back as they hadn't found a problem with it WTF!.I call them asking them whats going on? they call the testing centre and Come back to me saying that the guy hadn't tested the mobo. He thought i was lying WTF>?. so i said i don't want a replacement, but a refund. he said they alreadt sent it back out to me? i was so pissed at this point! so i have too pay another £5 to send it back? and to make matters worse this becoming the most expensive RMA ever.
He sent me out another RMA
Problem / Fault description: sent back by mistake but should have been refunded, He is within 7 days
Refund Him
Desired action: Refund unwanted.
i mean like which ass have you guys got in testing? do you not agree with i should be conphensated? another three weeks waiting on another RMA? this poor Customer service and i am not a happy bunny. tommorow im going on the phone to finish what they started.
Whats your guys view on this?