Quote Originally Posted by mart_haj86
We have just gotten off the phone from sky and they tell us because there was a thunderstorm they are not obliged to replace the box and that we should replace it through our house insurance (which had me thinking). I can understand that it may have been caused by a thunderstorm and im guessing that what may have happened is that a lightning bolt hit the sky dish? well surely they should be held responsible for providing some form of surge protection for these dishes, I mean what do they expect us to do? Unplug the damn thing everyday before we goto work? Where would we stand here?
Just tell them that seeing as your box is bust you have decided cancel your subscription and to switch to freeview, they will quickly change their mind and give you a free replacement box.