O.....M......G...... words can not describe how mad i am right now
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I got my BT Broadband home hub today and I have not been able to connect all day (which i am sure is down to the line length, but that’s another story).
So I called BT Broadband help, only to find it was an Indian call centre. Now i don't like Indian call center’s anyway, just a simple banking query can be a nightmare, but ADSL tech support - WTF?!
Now don't get me wrong, i have nothing against the good folk from India, but i could barely understand what she was saying and likewise i had to repeat stuff over and over for her. She was clearly just reading off standard Q&A's of a screen an obviously knew next to nothing about ADSL (or anything PC related in fact). If i asked anything mildly technical (in fact if i asked anything at all) she just went silent for about 5 seconds and then just carried on what she was saying before as i never asked anything! She was not being rude, in fact i felt quite sorry for her, she just did not have the faintest idea.
So i had no option but to hang up and try again, but the next girl was even more useless.
I spoke to an Irish lad earlier in the day, so i just hope to god that the Indian centre is only used after normal hours and that i can talk to someone in the day time who might have a clue.
If anyone ever wanted proof that BT where going to the dogs, there it is right there. I know BT are cutting corners right now, but I am in absolute disbelief. Shocking.
Sorry, i just had to get that off my chest guys. That was the worst customer service experience i have had in years. If i don’t get to talk to a proper BT employee in the UK soon they can have this Home Hub back (which looks like a very cheap and plasticy storage heater). Really, i am not racist, but i detest cheap foreign call centers (and BT) even more now.
Rant over.


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O.....M......G...... words can not describe how mad i am right now
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