What a nightmare!! Absolutely fuming. I got a couple of PSP UMDs out from LoveFilm about a month ago. a couple of weeks after I wanted to return them but my housemate had chucked the return envelope and plastic case for one of the UMDs. I used the we form on the site to try and request another plastic cover be sent about 3 times but nothing ever arrived. Emailed customer support and got 5 stock email responses from people who obviosuly hadn't even read my emails. I said the site reporting tool wasnt working, their response - use the site reporting tool?? wtf?
Anyway, after 2 weeks and getting really fed up I eventually got an email from a guy saying send it back with a note saying what had happened and my username etc, so I put both UMDs in the protective plastic bit and sent them both back in one sealed envelope with the note.
When I checked my rental queue two days later, only one UMD has been marked as returned. I emailed saying what is going on - apparently they hadn't recieved it? After a series of stock emails I sent a long email saying how can only 1 be returned if both were in a sealed envelope? They have now sent me a RoyalMail loss form - how is it RoyalMail's fault that the guy who opens the DVD envelopes is a w**k*r and cant read?
Explained this again to CS - and get an email explaining how I had to fill out a form for my "DVD" - the muddle fudger hadnt even read my email!
Am *this* close to cancelling my sub and telling them all where to go (hint, its not very sunny there)


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