Hi
I have been waiting since the 22nd june for a replaemnet XFX ultra which i RMA'd back to OCUK. Yesterday thanks to these forums i ordered another one from somewher else and it will be delivered today, I mailed OCUK to ask for a full refund but they said i hadnt RMAd the card within 28 days and could only get a replacement not a refund. Truth is that i returned the card within 4 days of receiving it and have the royal mail trackin code to prove they received it. Going to phone them at 9:30 and demand the cash back, also checked trading standards website and found:
"If you have not left it for too long, but decide to allow the trader to repair the goods, you will not have lost any rights to have your money back later if the repair is unsuccessful. If you allow the trader to replace faulty goods, get an agreement in writing that if the replacements are faulty too, you will still be able to have your money back"
So i dont even think the have a leg to stand on, They have let me down at every turn and cant even provide the same card from a different manufacturer