Hi,
My EVGA GTX 650 graphics card has been running very loud on my system and has been for a few months. I now realise that it should be running quietly after researching on some forums.
Due to this, I requested an RMA for the graphics card and received this email:
Mr Luke Gorman,
Please reply directly to this email:
Now an RMA number has been raised it is important that once your item(s) have been tested and confirmed faulty that your replacement item(s) are sent to the correct address. At the moment your replacement is going to be shipped to:
xxx
If you would like to change this please reply to this e-mail ASAP.
Please be aware that our current RMA turnaround time is on average 3-5 working days.
Please reply directly to this email to amend the address if required.
Michael W
Scan Computers
I then paid £8.25 for postage, and the graphics card was received by Scan the next day.
Today, the graphics card was tested and I have been given this response:
"Scan diagnosis: Installed in a case, it sounds normal to me, I can't hear it over the front case fan or CPU fan, had to unplug them both to be able to hear the Gfx card. Has been looping Heaven benchmark all night."
I then emailed Scan back asking what the cause would be as I presumed that it would be my PSU (since it is a cheap one) and they said that the PSU shouldn't affect the GPU fan sound.
I inquired about them sending me the graphics card back and was given this response:
Mr Luke Gorman,
Further to your query, a PSU would not directly affect the fan noise/speed of the graphics card, the PSU itself however can increase its fan speed if it us under heavy load.
Please contact our returns team on 0871 472 4747 to arrange return of your item, as no fault has been found the card is subject to a testing and returns charge of £20 + VAT.
Regards,
Michael W
Scan Computers
I was never notified about the cost of a "testing and returns charge" in the first place so I find it absolutely outrageous that Scan expect me to pay a fee which I was never told about, and the fault claims to be non-existent.
Is there anything that can be done about the situation?
Regards,
Luke Gorman


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