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Thread: Need some advice on Gigabyte warranties...

  1. #1
    ZaO
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    Need some advice on Gigabyte warranties...

    Does anyone know if Gigabyte warranties for graphics cards continue on to new owners? On one forum I've been told no, but then I've also heard that they are just tied to the serial number. Any ideas? Also, on the US site it says they offer an out of warranty repair service. Any idea if they do that in the UK? Thanks guys

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    Re: Need some advice on Gigabyte warranties...

    My experience in the US is that the serial number is the critical element. I bought a GTX 570 on Ebay. It blew, probably a capacitor. I RMA'd it, they fixed (or replaced) it and sent it back. When it blew a second time, I RMA'd it and they eventually said they could not repair it. They offered a 660 as a replacement. When I objected that a 660 was not equivalent for my uses, they then offered an upgrade to a 570 SOC model which has been running nicely for a few days now. Better still, it has not been necessary to down-clock the memory to avoid errors (like the plain OC version) in the number crunching I use it for.

    If you go to the Gigabyte web site there should be a place to check warranty status via serial number. The serial number includes numbers for the year, and week of that year in which the card was produced. Here, at least, the warranty is 3 years.

    Good Luck!

  3. #3
    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by ktony View Post
    My experience in the US is that the serial number is the critical element. I bought a GTX 570 on Ebay. It blew, probably a capacitor. I RMA'd it, they fixed (or replaced) it and sent it back. When it blew a second time, I RMA'd it and they eventually said they could not repair it. They offered a 660 as a replacement. When I objected that a 660 was not equivalent for my uses, they then offered an upgrade to a 570 SOC model which has been running nicely for a few days now. Better still, it has not been necessary to down-clock the memory to avoid errors (like the plain OC version) in the number crunching I use it for.

    If you go to the Gigabyte web site there should be a place to check warranty status via serial number. The serial number includes numbers for the year, and week of that year in which the card was produced. Here, at least, the warranty is 3 years.

    Good Luck!
    Thanks for the reply. I actually got an email from Gigabyte the other day, and this is not the case in the uk apparently. They said that the warranty stays only with the original owner. But they offer an out of warranty repair service for £50 if the item is no more than 6-12 months old. But, there is no guarantee they can fix it, and the fee is not refundable. Not what I was hoping for, but at least there is an out of warranty repair service. Some companies don't offer that at all..

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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by ZaO View Post
    Thanks for the reply. I actually got an email from Gigabyte the other day, and this is not the case in the uk apparently. They said that the warranty stays only with the original owner. But they offer an out of warranty repair service for £50 if the item is no more than 6-12 months old. But, there is no guarantee they can fix it, and the fee is not refundable. Not what I was hoping for, but at least there is an out of warranty repair service. Some companies don't offer that at all..
    That is really too bad. I am sorry to hear that the situation is that different than it is here. I had wondered at another thread in which you (I think) referred to switching back to AMD/ATI graphics. Now that I look, yes, it is you in the Phys-X thread. Is that switch the result of this difficulty?

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    Re: Need some advice on Gigabyte warranties...

    Sadly, Zao, I'd say that while some places offer transferable warranty, it's probably the exception that proves the rule, as my experience, generally, has been that it's rare. As for Gigabyte, no idea.

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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by Saracen View Post
    Sadly, Zao, I'd say that while some places offer transferable warranty, it's probably the exception that proves the rule, as my experience, generally, has been that it's rare. As for Gigabyte, no idea.
    I remember XFX used to do double lifetime warranty. But they stopped that a couple years or so back. Now no one has a reason to buy their cards cos their coolers are crap lol..

    Quote Originally Posted by ktony View Post
    That is really too bad. I am sorry to hear that the situation is that different than it is here. I had wondered at another thread in which you (I think) referred to switching back to AMD/ATI graphics. Now that I look, yes, it is you in the Phys-X thread. Is that switch the result of this difficulty?
    No I was just wondering before I purchased a secondhand Gigabyte card. But I got the info I needed from Gigabyte before making the purchase. It's also useful to know so I could inform a buyer if I sold my card. As I bought my 670 new, I still have a couple years warranty left on it. My 670 may be up for sale soon. If so then I will offer to help out with warranty service if it is ever needed by the buyer. But I need to see how something else pans out first..

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    Senior Member Pob255's Avatar
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    Re: Need some advice on Gigabyte warranties...

    Only BFG and XFX (under their double lifetime warranty deal) have supported warranty transfer to others from what I know.

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    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by Pob255 View Post
    Only BFG and XFX (under their double lifetime warranty deal) have supported warranty transfer to others from what I know.
    Wonder if BFG still do. I never see many of their cards about these days.. Maybe not at all actually..

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    Re: Need some advice on Gigabyte warranties...

    that's because BFG Technologies,inc , went bankrupt in 2010. The news at the time was that in August 2010 they were returning cards sent in for RMA and refusing to honor the warranty (in the USA , its different in the UK) . PNY picked up the cards RMA till December 2010, but that was it.


    in the UK we have the sale of goods act - so if a card goes POP the retailer is the one under law required to replace it even after 1 year. (original owner ofc) Although a certain e-tailer s will happily argue the toss , even when the department of trade has told them, NO, STOP IT AND OBEY THE DAMN LAW.

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    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by HalloweenJack View Post
    that's because BFG Technologies,inc , went bankrupt in 2010. The news at the time was that in August 2010 they were returning cards sent in for RMA and refusing to honor the warranty (in the USA , its different in the UK) . PNY picked up the cards RMA till December 2010, but that was it.


    in the UK we have the sale of goods act - so if a card goes POP the retailer is the one under law required to replace it even after 1 year. (original owner ofc) Although a certain e-tailer s will happily argue the toss , even when the department of trade has told them, NO, STOP IT AND OBEY THE DAMN LAW.
    Yeh I've had to quote that law a few times. Never any compensation for the crap you have to go to just to get someone to follow the law though. But they can somehow charge you for sending you letters n stuff like that. Any idea if the trading laws can be used to obtain a warranty on a product you bought secondhand if it is still within the warranty period that the original owner would've had?

    Eidt: Shame about BFG btw

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    Going Retro!!! Ferral's Avatar
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    Re: Need some advice on Gigabyte warranties...

    Gigabyte do a UK based warranty service, you get 3 years from original date of purchase, as for transferable, I guess it all depends on if the first owner registered the card. There is a sticky about warranties from the different manufacturers :

    http://forums.hexus.net/graphics-car...ally-look.html

    There is no harm in contacting them to see if they will honor a warranty

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    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by Ferral View Post
    Gigabyte do a UK based warranty service, you get 3 years from original date of purchase, as for transferable, I guess it all depends on if the first owner registered the card. There is a sticky about warranties from the different manufacturers :

    http://forums.hexus.net/graphics-car...ally-look.html

    There is no harm in contacting them to see if they will honor a warranty
    Thanks man. But I did actually already contact them. They say the warranty stays with the original owner, as proof of purchase is required. But they offer an out of warranty repair service for products that are 6-12 months old. There is a charge of £50. But there is no guarantee they can fix it, and the charge is not refundable.

    For some reason I thought EVGA did a serial number based warranty. But I may be wrong. I don't really understand their step up program either. But it sounds like it might be good? Reason why I've never bought their cards is that they always seem to have stock coolers on them. I've never had a stock cooler that wasn't noisey as hell so I avoid that...

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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by ZaO View Post
    .... Any idea if the trading laws can be used to obtain a warranty on a product you bought secondhand if it is still within the warranty period that the original owner would've had?

    ....
    Yes, I've an idea, and unless it's changed, no, you cannot.

    The warranty is a contract between manufacturer and consumer, but even that is only under certain circumstances, like that the consumer knew of and relied upon the warranty when buying the product.

    Suppose you consider :-

    A = Manufacturer
    B = Retailer
    C = Consumer, first buyer
    D = Second-hand buyer.

    When you (C) buys from a retailer (B), that establishes a contract, and the Sale of Goods Act works by embedding compulsory and non-removable implied conditions into that contract. So, by forming the contract, those conditions are embedded into it by statute, even if the printed contract doesn't specify them. And, as it's a contract, you can sue on it.

    A few years ago, the law changed to make manufacturer contracts (warranties) legally enforceable, effectively by creating a contract between consumer (C) and manufacturer (A) when the consumer buys a product.

    SO, when you buy goods as a consumer, you have two contracts :-

    A to C (with manufacturer) and B to C (with retailer).

    The problem is, you (in almost all circumstances) have to be a party to a contract to be able to sue on it.

    And D, the second-hand buyer (you, in this case) isn't a party to the contract with either A or B, except if the contract with A specifically enables that, by permitting the contract to be transferred with the goods.


    The short version of that is "no, they can't".

  14. #14
    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by Saracen View Post
    Yes, I've an idea, and unless it's changed, no, you cannot.

    The warranty is a contract between manufacturer and consumer, but even that is only under certain circumstances, like that the consumer knew of and relied upon the warranty when buying the product.

    Suppose you consider :-

    A = Manufacturer
    B = Retailer
    C = Consumer, first buyer
    D = Second-hand buyer.

    When you (C) buys from a retailer (B), that establishes a contract, and the Sale of Goods Act works by embedding compulsory and non-removable implied conditions into that contract. So, by forming the contract, those conditions are embedded into it by statute, even if the printed contract doesn't specify them. And, as it's a contract, you can sue on it.

    A few years ago, the law changed to make manufacturer contracts (warranties) legally enforceable, effectively by creating a contract between consumer (C) and manufacturer (A) when the consumer buys a product.

    SO, when you buy goods as a consumer, you have two contracts :-

    A to C (with manufacturer) and B to C (with retailer).

    The problem is, you (in almost all circumstances) have to be a party to a contract to be able to sue on it.

    And D, the second-hand buyer (you, in this case) isn't a party to the contract with either A or B, except if the contract with A specifically enables that, by permitting the contract to be transferred with the goods.


    The short version of that is "no, they can't".
    Ha thanks for that explanation. It's unfortunate for the consumer :/

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    Re: Need some advice on Gigabyte warranties...

    EVGA do have a very good warranty, I believe that it is transferable too, but maybe not in all circumstances. The last couple of years they've made some changes to their warranty to make it better. You can purchase an extended warranty too. I bought a card off them mainly because of the warranty, as I didn't want to have to buy a new card before I replace the whole system, if the one I bought dies

  16. #16
    ZaO
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    Re: Need some advice on Gigabyte warranties...

    Quote Originally Posted by Onkston View Post
    I bought a card off them mainly because of the warranty, as I didn't want to have to buy a new card before I replace the whole system, if the one I bought dies
    I didn't quite understand this bit :/

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