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Thread: Crashes with MSI GTX770. RMA?

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    Crashes with MSI GTX770. RMA?

    Morning all,

    I'm having issues with my MSI 770 which i bought from Scan less than a month a go.

    It's randomly crashing in games, when watching video (.mkv's) and some times in web browsers. When the card crashes the screen sometimes goes black for a few seconds then when a pictures returns there's an error message in the bottom right which says the following:-

    "Display driver stopped responding and has recovered
    Display driver NVIDIA Windows Kernel Mode Driver, Version 331.93 stopped responding and has successfully recovered."

    Ive also had a few times when the screen gets covered in artifacts before it goes black like the image below:-



    The card is not overclocked and it's temperature never rises above 65c in Afterburner or GPU-Z.

    Should i RMA the card and if so does anyone know the process with Scan?

    Many thanks.

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    Re: Crashes with MSI GTX770. RMA?

    try a different driver (older) first , but give scan a ring

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    Re: Crashes with MSI GTX770. RMA?

    Hi, ive got the beta 331.93 driver installed at the moment but i did have latest WHQL driver installed before (331.82) and i had the same problems. To be honest the crashes seems to be getting more frequent.

    I'll roll back to the WHQL driver and do some test but these problems are making me trust this card less and less.

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    Re: Crashes with MSI GTX770. RMA?

    Check VRM temps in GPUz.

    Check the power connectors are suitably seated and you've not had problems with the PSU in the past?

    I would try underclocking it; especially the memory. Sounds like a failed OC but it going into 3d mode while watcing movies and web browsing is odd; maybe flash player.

    http://www.techpowerup.com/reviews/N...TX_770/31.html

    Maybe about 1200 on the memory and 950 on the core to start? Will tick something off the list.

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    Re: Crashes with MSI GTX770. RMA?

    Cheers, will try these steps out and report back.

    Never had any problems with the PSU. It ran my MSI 560Ti 448 perfectly though i realise that draws less power. It's modular but i'm using the 2 PCI-E 8pin power connectors that are hard wired to the unit. Considering my company has computers running 2 x 690's, 24/7 on the exact same PSU i'm confident it isn't that part that's the problem.

    I was also unsure why it was crashing during mkv playback and normal web browsing. Pretty sure i wasnt using Flash Player when it happened but i'll test it out.

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    Re: Crashes with MSI GTX770. RMA?

    Quote Originally Posted by Domestic_Ginger View Post
    but it going into 3d mode while watcing movies and web browsing is odd; maybe flash player.
    Well videos and web rendering are both GPU accelerated these days. You can disable either, but that's working around a problem rather than curing it.

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    Re: Crashes with MSI GTX770. RMA?

    I appreciate flash player is reasonably intense and difficult for low powered tablet/laptops. But to go full welly for a toppish range GPU seems a bit odd.

    The card has only two clock states as shown in the link. My 7870 has three iirc.

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    Re: Crashes with MSI GTX770. RMA?

    Ok i checked the cards seating and cables, all fine. Then I downclocked the card as far as Afterburner would let me (-105 core, -502 mem) and while running the Unigine benchmark about half way through it crashed with artifacts like the ones above. Here's what GPU-Z recorded at the time of the crash:-

    GPU Core Clock [MHz] = 1045.2 (Stock is 1163)
    GPU Memory Clock [MHz]= 1502.3 (stock is 1753)
    GPU Temperature [°C]= 51
    Fan Speed (%) [%] = 57
    Fan Speed (RPM) [RPM]= 1620
    Memory Used [MB]= 1042
    GPU Load [%]= 99
    Memory Controller Load [%]= 60
    Video Engine Load [%]= 0
    Power Consumption [% TDP]= 54.1
    VDDC [V]= 1.169
    VDDC Current [A]= 52.5
    VDDC Power [W]= 62.7

    Afterwarss theres a blank line of values then it goes back to normal? I got no idea whats wrong...

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    Re: Crashes with MSI GTX770. RMA?

    It's a dead GPU / Memory - the corruption of that kind is rarely anything else.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Re: Crashes with MSI GTX770. RMA?

    I also got a VIDEO_SCHEDULER_INTERNAL_ERROR Blue screen of death yesterday. Win 8.1 Pro.

    I hope it is just the GPU and not something else

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    Re: Crashes with MSI GTX770. RMA?

    Quote Originally Posted by Buztafen View Post
    I also got a VIDEO_SCHEDULER_INTERNAL_ERROR Blue screen of death yesterday. Win 8.1 Pro.

    I hope it is just the GPU and not something else
    Well, your CPU and mobo do have onboard. To be sure before going through an RMA, you should uninstall all the Nvidia drivers, install Intel's HD4600 drivers and then use and stress your system for a few days. If you still experience crashes, then something else is wrong (although even then I would still re-install a clean Windows - preferably to a different drive so you don't have to touch the original; from your profile I see that you have an SSD and a HDD).

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    Re: Crashes with MSI GTX770. RMA?

    Thanks for your reply kompukare.

    I've just borrowed a GTX560Ti 448 to test in my system. Going to see if that throws up similar errors and crashes.

    Question, i have the correct intel drivers installed for the HD4600. Am i right in thinking that if i'm not using the onboard graphics then my system wont be accessing that driver anyway?

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    Re: Crashes with MSI GTX770. RMA?

    Quote Originally Posted by Buztafen View Post
    Question, i have the correct intel drivers installed for the HD4600. Am i right in thinking that if i'm not using the onboard graphics then my system wont be accessing that driver anyway?
    I believe so but I am not 100%. I have both the Radeon and Intel drivers installed but if I have nothing connected to the onboard (or have only PCIe in the BIOS) then the Intel drivers do not load up. Well that's the theory but I can't say 100% whether anything gets loaded up. But with Intel onboard being to prevalent, both AMD and Nvidia really should have consistently sorted any conflicts out by now otherwise there would be tons of threads about conflicts.

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    Re: Crashes with MSI GTX770. RMA?

    Ok, cheers. So tonight...

    Test system with 770 and older WHQL Nvidia driver
    Test system with 560Ti 448
    Test system with Intel HD4600

    Hopefully i'll be able to see a pattern which shows it's just the 770 that's fubar'd

    Does anyone have suggestions on other quick programs to run to tax the gpu? I currently have 3DMark, Unigine Valley and Heaven benchmarks.

    Cheers all.

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    Re: Crashes with MSI GTX770. RMA?

    Quote Originally Posted by Buztafen View Post
    Does anyone have suggestions on other quick programs to run to tax the gpu? I currently have 3DMark, Unigine Valley and Heaven benchmarks.
    Not really. Furmark for instance just gets throttled by Nvidia's driver (part of the reason people have the perception that the Radeon 7000s and R9 use much more power than Nvidia; this is especially noticeable on TPU's Peak vs Max measurements).

    I think the three you have are probably the best but keep a monitoring program in the background (or set MSI Afterburner to display onscreen) so you if these don't stress the CPU you can have something else working in the background. If the PSU is a factor (but HX850 *should* be fine), pulling more current by also stressing the CPU should determine that. The other thing with synthetics vs real use is that of course there is no interaction in case its some strange combination of mouse/keyboard/sound/varying framerates (in a game looking at the ground should place a far lower load in the GPU for instance), so you might have to actually run a game.

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    Re: Crashes with MSI GTX770. RMA?

    Furmark

    You can also try the CUDA test, which will do memory testing on the GPU: http://sourceforge.net/projects/cudagpumemtest/
    Technically, it could fail if it's either GPU or memory, but either way, if it fails you have an issue.

    It's good to see you're doing such extensive testing, but I'm putting cash on it being a dead card - the repeating pattern of corruption is a dead give-away.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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