Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
You not get a notification from Scan that DPD are delivering something this morning?
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
If it's a new card that's an incredible turnaround given the market :) 2 hours till I find out!
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
[GSV]Trig
You not get a notification from Scan that DPD are delivering something this morning?
Yes sorry the notification is from Scan but just says DPD are delivering soemthing. Hence the suprise really!
It doesn't seem to work like the order system and the RMA tracking on the account just says 'completed'
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Gents, I've just opened a box to find a brand new sealed EVGA 3090 FTW3 Ultra. Outstanding!
Thanks Scan!
Woooot!
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
I've never felt such a rollercoaster of emotions reading a thread; I'm glad you got a replacement!!!
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
tapmybuttons
I've never felt such a rollercoaster of emotions reading a thread; I'm glad you got a replacement!!!
Honestly I had some reservations. I stopped using Scan some years back (work and home) due to a bad RMA experience but took a chance when the 3090 came out on them. Of course I ended up needing an RMA and it's gone really well. So I can't fault them there, nor EVGA who were great when I opened a ticket with them initially.
Perhaps it made made a difference going with EVGA and also by being very open what I had done to Scan's RMA team. Scan / EVGA both say cooler removal is OK so it's one to think of.
I would (and have) use Scan again on the back of this - post sales service makes a hell of a difference to me.
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
dangel
Thanks, I don't really see the point in venting - this is nobody's fault at the end of the day and my experience may prove interesting to others.
Cor, you really are a lovely chap, aren't you!
I wonder how they managed it in the current situation.... I'm guessing Scan have stock in, as they gradually fulfill pre-orders, but bumped those all down the list by one in order to supply your replacement?
Does the new one work? :)
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
dangel
Honestly I had some reservations. I stopped using Scan some years back (work and home) due to a bad RMA experience but took a chance when the 3090 came out on them. Of course I ended up needing an RMA and it's gone really well. So I can't fault them there, nor EVGA who were great when I opened a ticket with them initially.
Perhaps it made made a difference going with EVGA and also by being very open what I had done to Scan's RMA team. Scan / EVGA both say cooler removal is OK so it's one to think of.
I would (and have) use Scan again on the back of this - post sales service makes a hell of a difference to me.
I'm glad your RMA went so smoothly; it's a shame that doesn't seem to be the case for all of Scan's customers (I've been burned by them in the past). Just out of curiosity, did scan say what the defect was on the 3090?
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Now you've got your replacement card you can be honest about all of the reasons for creating this thread ;)
Not just a teensy bit of pressure on SCAN making a nice visible thread that is in no way criticising anyone so that when they are considering whether to just accept the RMA or mess you around they have this highly visible thread at the back of their minds :mrgreen:
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
badass
Not just a teensy bit of pressure on SCAN making a nice visible thread that is in no way criticising anyone so that when they are considering whether to just accept the RMA or mess you around they have this highly visible thread at the back of their minds :mrgreen:
Looking at the absence of responses on the 'Scan.care' section of the Forums, I really don't think Scan are putting much effort into Hexus any more. Could just be covid though, I guess?
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
MrJim
I'm glad your RMA went so smoothly; it's a shame that doesn't seem to be the case for all of Scan's customers (I've been burned by them in the past). Just out of curiosity, did scan say what the defect was on the 3090?
Like me they simply said it failed to post.
Quote:
Originally Posted by
badass
Now you've got your replacement card you can be honest about all of the reasons for creating this thread ;)
Not just a teensy bit of pressure on SCAN making a nice visible thread that is in no way criticising anyone so that when they are considering whether to just accept the RMA or mess you around they have this highly visible thread at the back of their minds :mrgreen:
Appreciate the humour but c'mon there's no conspiracy here - and even if they did see this I very much doubt it changed anything. I'd of posted hellfire if warranted but life teaches you it's a poor way to start a conversation :) I've been worried as heck TBH - I'm comfortable but 2k+ of money is not something I can easily let go.
Quote:
Originally Posted by
Ttaskmaster
Cor, you really are a lovely chap, aren't you!
I wonder how they managed it in the current situation.... I'm guessing Scan have stock in, as they gradually fulfill pre-orders, but bumped those all down the list by one in order to supply your replacement?
Does the new one work? :)
Well I try (thanks!). :D
If you look at the market daily there is supply - a trickle - every day (stock checkers show this) so I'd imagine you're not far off the mark. And yes, it works fine (phew!).
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Yeah I though scan had abandoned the forum completely. I mean you could have only done the name reveal at the end for dramatic effect...
I had an amusing one with Cosatto who just stopped responding to me when I was trying to return a car seat that didn't fit. Then they sent me a "We’d like to know what you think.", review us on trust pilot email which I gladly took them up on. That was responded to promptly with a returns label!
I have used Scan in the past year for one low value purchase, but it's been a while due to poor previous experience. Maybe they have turned a corner now?
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
jimbouk
Yeah I though scan had abandoned the forum completely. I mean you could have only done the name reveal at the end for dramatic effect...
I had an amusing one with Cosatto who just stopped responding to me when I was trying to return a car seat that didn't fit. Then they sent me a "We’d like to know what you think.", review us on trust pilot email which I gladly took them up on. That was responded to promptly with a returns label!
I have used Scan in the past year for one low value purchase, but it's been a while due to poor previous experience. Maybe they have turned a corner now?
One can hope! TBH I stopped using overclockers some years ago as they were absolutely appalling. They then got bought out (I think) and the service has been really good since.
Amazon really raised the bar though and one wonders if this has more effect - after all you have to compete against them. I don't buy just on cost. In this case going EVGA probably saved me 2.6k - they weren't the cheapest on release. I'm 100% sure if i'd gone with say ASUS the RMA would of instantly be rejected. The interesting side to this is the manufacturer has considerable impact here too - after all who are Scan RMA'ing to?
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
OCUK sales team has improved I think, previous ownership/attitude was very off putting.
Glad you got that sorted / very fortunate too, enjoy!
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
Quote:
Originally Posted by
jimbouk
I have used Scan in the past year for one low value purchase, but it's been a while due to poor previous experience. Maybe they have turned a corner now?
I can only speak from experience, but Scan aftersales care for me personal has always been exceptionally great. I had a faulty mesh point (Amplifi) which they swapped out for a replacement under RMA, they've dealt quickly with a missing parcel for a PC build for my mum, equally an account issue for free delivery was also dealt with very quickly. Every single time I've had reason to contact them over the years they've been brilliant, which is why I'll happily pay a little extra sometimes. After sales support is important, having a great after sales experience is even better.
Glad the 3090 got sorted out!
Re: So my 3090 died and is on the way back to Scan. Let's see how we go..
All that ends well, good result overall.
