Troubleshooting 7800 GTX

[sutyi]

looks like it

Oops. Sorry is slept over this.

[Blackspeech]

Card is about to be removed and will be sending it back to Scan.

I have given up trying different things to see if a software issue. Anyway if I can find out what was wrong with the card from the RMA team at scan then I will post to let you all know.

Thanks for help

[Dav0s]

keep me informed mate...can i have the full specs of your system though please so i can comapre it to my problem.

[Blackspeech]

keep me informed mate...can i have the full specs of your system though please so i can comapre it to my problem.

No Problem:

Running XP Home Service Pack 1 - fully updated.
Daewoo 19 inch TFT
Microsoft wireless KB and mouse
CoolerMaster Centurion Case two fans (one replaced with a CoolerMaster Aluminium Fan)
Asus A8N-E Motherboard - BIOS from CD - never flashed - defaults on all settings
HDD 1 - Western Digital Caviar 200 GB - IDE
HDD 2 - Running NT - WD Caviar (from old IBM Krakatoa) IDE
PSU is a Tagan 480W Modular EasyCon U-15
Memory 2.5GB Crucial
NEC 4500A Dual Layer DVD-RAM
Sony FDD
Two ASUS PCI devices supplied with board - USB Bracket 2.0 and Game/ Midi connector
Front and rear panel headers connected.
HP Printer and Stereo Speakers

Re-installed Windows exactly as above and no-change. Partitioned HDD at re-install.

Card has been in machine less than a month - hardly used for gaming at all. I got the gear before christmas - the entire build is brand new apart from the 2 HDD's. All components bought from Scan (apart from HDD's) on the same order.

I ordered before christmas but never built until after new year as we were away and wife had a baby on 17th.


Problem:

Scan have tested twice on an ABIT Rig and there has been No Fault Found

Paid £7 to return
NFF Fee is approx £24

So any savings I made from Scan are now eliminated, fair play they have tested but I have a card that has cost me a few bob and won't work.

When I get it back I will completely remove all apps to another drive. Re-install XP and get SP2 installed. Then we will see what happens.

BTW what XP version are you running? Thanks - gd luck with your RMA

[kalniel]

I have heard some reports of a 4 colour problem due to AGP drivers interfering. Obviously not a problem with your setup, but I do recommend flashing your bios to a recent version and having a quick look at the gfx card settings in the bios setup. Check for recent motherboard drivers as well.

[Dav0s]

that is bad bad news.

did u try resetting cmos? taking out pci devices?

im runing SP2.

i have returned my gfx card but now i have to face paying the return fee because it isnt faulty.

im really annoyed now

edit* also what was the software which made all this happen....which u have since removed.

edit2* how far do scan test? would they try installing the drivers etc or just see thatt he card outputs a signal and then assume it is fine?

[iranu]

Thank you for contacting NVIDIA Customer Care

Follow the below mentioned steps to obtain the desired resolution.

1) Please right click on your desktop and select Properties.

2) Select settings on the Display Properties page.

3) Click advanced on the next page.

4) Select the tab with the name of the Graphics Card.

5) As soon as you select the tab with the Graphics Cards name, a window will pop-up on the left hand side. Select resolution and refresh rate from the pop-up window.

6) Click on Add button to customize the resolution.

7) Mention the desired resolution in the box provided.

8) Click OK and save the setting.

Best regards,
NVIDIA Customer Care

Roflmao

Thank you for being an idiot. We can't be bothered to spend anytime on your query becasue you are an idiot. Anyone with half a brian could work out how to change the resolution on their graphics card. Thank you for purchasing an Nvidia product we hope you enjoy your purchase. Have a nice day. Get lost.

Nvidia customer care - my hairy a**e

[FatalSaviour]

I take it you've done all the basic things like making sure the PCIe connector is firmly plugged into your GTX?

[Dav0s]

if you mean the power cable then that isnt the problem...cos i have problem wiht my 6600gt and its powered from the bus

black, ive ordered a 6200 from scan, should be here 2moro so ill troubleshoot as much as i can and see what i can find out. i probs wont get my 6600gt back from rma for a couple of weeks.

[Blackspeech]

if you mean the power cable then that isnt the problem...cos i have problem wiht my 6600gt and its powered from the bus

black, ive ordered a 6200 from scan, should be here 2moro so ill troubleshoot as much as i can and see what i can find out. i probs wont get my 6600gt back from rma for a couple of weeks.

That solves that 1 , 59 to go...

Thanks for posting again Davos, good to be kept up to date. It will be interesting to see what happens when you put the 6200 in the slot. As you say let me, and the other users that are interested know what happens.

If it works - then what? Will you really be able to get something done about the 7800?

BTW did you send the 7800 to XFX?

[Dav0s]

tried 6200, doesnt work

tried resetting cmos - no

taken out pci devices - no

only thing left? motherboard.....

Dave is not a happy chappy - and my 6600gt was sent to voerclock.co.uk who have confirmed its working.

[Blackspeech]

tried 6200, doesnt work

tried resetting cmos - no

taken out pci devices - no

only thing left? motherboard.....

Dave is not a happy chappy - and my 6600gt was sent to voerclock.co.uk who have confirmed its working.

Well, on the brighter side at least you can identify the mobo as the issue (at least it would seem that way). I have yet to run any tests and I will not get my card back until next week sometime, so I will have to test then.

The annoying thing for me is that if I have to RMA the mobo that's another few quid in postage and takes more time. But the most frustrating thing is having to re-build the PC from scratch.

I took a chance on the ASUS board - won't do so again. Previous was an MSI - and I think, if I can that I will head back there. You may have said before - what is your mobo?

Have you tried knoppix? Someone else recommended it and I am going to download when I can get online an burn a copy to CD/DVD.

[Dav0s]

i have a dfi ultra-d

try something for me when u get a working gfx card...

open winflash, and in the boxes on the left try to tick the pnp sector tick box. mine wont allow me to tick it. that seems to point to some irq error, but ive tried everything possible as far as IRQ goes.

my display adapter shares an irq with USB 1.0 control and networking. can you check yours?

doesnt seem to be a power issue either.

onlyt hing left is mobo, but im tempted to let you return yours before i try mine, as i dont have the money to buy a new one atm.

*sigh*, what a ****ty problem

[Blackspeech]

i have a dfi ultra-d

try something for me when u get a working gfx card...

open winflash, and in the boxes on the left try to tick the pnp sector tick box. mine wont allow me to tick it. that seems to point to some irq error, but ive tried everything possible as far as IRQ goes.

my display adapter shares an irq with USB 1.0 control and networking. can you check yours?

doesnt seem to be a power issue either.

onlyt hing left is mobo, but im tempted to let you return yours before i try mine, as i dont have the money to buy a new one atm.



*sigh*, what a ****ty problem

Thanks for the update mate. Will check when card back. BTW if you help me solve this one I will contribute to your funds towards a new mobo if you do need one.

I seem to recall checking IRQ's in BIOS and not seeing that any are shared....however will dbl check that next week.

[Dav0s]

well in theory they should be able to share IRQ's easily, however ony when PNP is enabled. now, sue tot he fact that i cannot flash the pnppart of my bios, i am led to believe that this is a problem somehow. unfrotunately, because i cant install drivers, i cannot manually assign the gfx card IRQ, hence a vicious cirlce

and your offer is very kind, thank you

[Blackspeech]

I have emailed PC Zone's Phil Wand for help on this - may make it into the PC Zone March issue which is due out on the 15th February.

Unsure if I will get an email reply - time will tell.

'Help us Phil wand you are our only hope.'