New Western Digital 500GB

[KidChameleon]

I received a new Western Digital 500GB hard drive yesterday. I plugged it all in then went about partitioning and formatting the drive. Once it had finished I started copying some photos over to one of the partitions. Shortly after the copy started it stopped and said something about not having a device connected. The new hard drive had disappeared under device manager, disk manager, My Computer and whatever else I tried to find it with. I rebooted and it showed up fine until I tried copying to it again. It disappeared again.

I ran the Data Lifeguard Tools program from the Western Digital website which said about not having the right settings for large hard drives when I started the program. It changed some settings then when I rebooted, Windows wouldn't finish loading. It has the bars scrolling along the bottom but then the screen goes blank.

If I take the power cable off the new drive I can boot into Windows normally. I've checked the cables are all secure. My motherboard is a Gigabyte 965p DS3 rev.1.0 BIOS F12. I'm sure the sata cable is in the right socket (Orange). I've reset the CMOS both by going into the settings and taking the battery out.

I've spent a while on Google and a few computing forums but can't find anyone who found an answer to anything similar. Most of them just say "It's ok now, I fixed it."

[arthurleung]

Tried replacing the SATA data and power cable?
Or try changing the SATA slot it is in (any of your SATA ports is fine)

If it still doesn't work, you have a harddrive that is dead on arrival, return to wherever you bought it and get a replacement.

[pp05]

This is an internal drive?
Did you install any drivers that came with it?...
Make sure you have proper boot sequence with windows booting up first.

I hope the files you copied over are still on your pc.

[KidChameleon]

Tried replacing the SATA data and power cable?
Or try changing the SATA slot it is in (any of your SATA ports is fine)

If it still doesn't work, you have a harddrive that is dead on arrival, return to wherever you bought it and get a replacement.

I've tried different cables and different ports.

It's an OEM internal secondary drive. I've checked the boot sequence. With the drive connected I can't even get into Safe Mode. And now it hardly gets past POST. I did a diagnostic from a boot disk and it said it failed on reallocated sectors or whatever it was.

Is it worth noting that it makes a rather loud humming noise? It's even louder than my fans!


Looks like it's going back.


(Luckily I only copied the files onto it, rather than entirely moving them)