xp sp2 download problem

Hi again all,

A friend of mine is having the following problem following a repair of windows through rcovery console.
When trying to download sp2 (or in fact try to access anything on the site) he progresses only so far before reaching a page stating that the website has a problem. This has been happening for two weeks now and i cant see microsoft having a fault on a website for two weeks? i have tried on my pc and no website fault is reported.

There is no contact info available throught the pages he accesses.
I can retrieve helpline numbers but they charge £46.00 and e-mails requests are restricted to two per customer and the address is hidden so i cant pass it to him. I don't want to use my two e-mail requests for his pc in case i ever need them.

Before my friend pays out for help from microsoft does anyone have experience of this type of problem.

Thanks

Not much of a repair, huh. ...try repairing again....but run CCleaner (clearing cache/TIF/cookies, etc) and then try repairing the browser first: how to reinstall or repair Internet Explorer in Windows XP - method 3.

Assuming you are dead sure he doesn't have SP2 already.

Possibly a silly suggestion, but why not just download the redistributable version and stick it on a CD or USB key?

Is his a genuine copy and not a naughty naughty CDR with a license key scribbled on the disc? i've seen these symptoms on pirate copies is all.

Quote:

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DO NOT CLICK DOWNLOAD IF YOU ARE UPDATING JUST ONE COMPUTER: A smaller, more appropriate download is now available on Windows Update. The best way to ensure you get Windows XP Service Pack 2 is by turning on the Automatic Updates feature in Windows XP today. You can use our step-by-step instructions or, if you prefer, let us do it for you.

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Do that as a next step/last resort. It's not strictly for slapping on a single PC hence it's size and it can cause problems - i've been bitten in the recent past, which is why I didn't mention it straight off. Try first route first. Potentially less destructive at least.

Hi all thanks for replies.

He has the original windows xp disc that came with pc and it appears to be a genuine copy. Gold in colour with holograms. The product key is on the accompanying windows booklet.

I will try your advice tomorrow godsdog and update post soon.

Thanks again