Contact VirginMedia on their newsgroups - This is where the real 'support' agents are, they are well trained and often get to the bottom of most problems, and the biggest bonus, no unbearable accents
They will probably book you in for an engineer, the newsgroups answered within 5 mins of posting my problem and i had an engineer booked for that saturday. Saturday he came and saturday i was fixed
Good Luck.


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