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Thread: Problems with my new PC

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    Problems with my new PC

    Hi there - first post - pretty sure this is the right place to get my problem looked at.

    Basically I recently brought myself a new PC from OCUK, installed WoW and Spore on it so far, but I've been having problems

    Randomly i can be playing either game, and it will freeze - no warning, I don't do anything in particular - its just sporadic. I then press alt, ctrl, del to close the program but it then freezes my PC up completely.

    At first I just thought it was a problem with WoW, so i tidied up the program folder, made sure i had the newest DirectX and it seemed to be okay, but now Spore is doing exactly the same thing

    Wondering if anything has experienced this issue and knows anything I might need to do to fix it

    I have updated my profile to show my spec but ill note it here too:

    - Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
    - Arctic Cooling Freezer 7 Pro Intel approved cooler
    - Arctic Silver 5 Heatsink compound professionally hand installed by our technicians
    - Abit IP35 Pro Intel P35 (Socket LGA775) PCI-Express DDR2 Motherboard
    - Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
    - 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
    - ATi Radeon HD 4870 X2 2048MB GDDR5 HDTV/Dual DVI/HDMI (PCI-Express) DirectX 10.1 Graphics Cards
    - Samsung 22x DVD±RW Dual Layer LabelFlash ReWriter (Black)
    - Corsair TX 650W Next Generation Power Supply

    My montior is - Samsung SM-245B PLUS 24" Widescreen LCD Monitor - and im running Vista Home Premium 64bit

    Thanks,

    Rich

  2. #2
    Theoretical Element Spud1's Avatar
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    Re: Problems with my new PC

    Sounds like an overheating problem to me - did you buy the system pre-built from ocuk or did you just buy the parts and build it yourself?

    If you bought it from them as a complete system, then call their support line and get them to fix it (ignore what i'm sure lots of people will say about OCUKs service, they should still be your first port of call).

    If you built it yourself then your options are more limited..first thing I would do is install a fan monitoring tool such as motherboard monitor and look at the temps - enable logging so that you can see how they change from being in windows to actually playing games. If you see the temps climb constantly when your playing games and never level out (ie it doesnt stop at for example, 60) then you probably do have a temp problem.

    The next step would be to open the case (while the computer is off), and then turn it on. Check that all the fans are spinning - particularly the graphics card fan. If it all appears to be working fine, and it looks like there is enough airflow around the case, the the next step I would take would be to check all your case fans (if any) - here you are checking that they are attached the correct way round, so that on one side of your case they are bringing air in, and that on the other they are pushing air out. Which direction this should be will depend on your case and setup.

    The last thing I can suggest from a physical POV would be to remove the CPU fan, clean the cpu and heatsink, re-apply thermal paste and then re-attach the fan/heatsink. If there was a thermal pad on before then chuck it away and get some proper thermal paste - the pads are useless at conducting heat.

  3. #3
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    • isaacsr99's system
      • Motherboard:
      • Abit IP35 Pro Intel P35 (Socket LGA775) PCI-Express DDR2 Motherboard
      • CPU:
      • Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
      • Memory:
      • Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
      • Storage:
      • 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
      • Graphics card(s):
      • ATi Radeon HD 4870 X2 2048MB GDDR5 HDTV/Dual DVI/HDMI (PCI-Express) DirectX 10.1 Graphics Cards
      • Case:
      • Antec 900
      • Operating System:
      • Vista Home Premium 64bit
      • Monitor(s):
      • Samsung SM-245B PLUS 24" Widescreen LCD Monitor

    Re: Problems with my new PC

    It was a pre-built from OCUK so I will give them a call first of all - I just didn't really want the hassle of sending it back - although I don't live all that far from where they are based so I will probably drive it up but i'll have to wait until the weekend.

    Shame really the first day I played spore I didn't encounter this problem - although I assume the latter stages of the game do require a bit more power to be used

    Thanks for the quick reply.

  4. #4
    Theoretical Element Spud1's Avatar
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    Re: Problems with my new PC

    Ah you have just given me another possibility - rather than heat, it could be power related...if there are no warranty stickers or anything that could let them know you have been inside, it could be worth opening the case and making sure that the PCI Express power cable is properly connected to your graphics card - lots of cards will work fine with it disconnected but will fail when put under stress.

    Probably not the cause but its something else to check

  5. #5
    Jay
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    Re: Problems with my new PC

    if you can I would take it in in person.... you know what OCUK are like, i'm shocked you actually bought from them
    □ΞVΞ□

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      • Motherboard:
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      • CPU:
      • Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
      • Memory:
      • Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
      • Storage:
      • 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
      • Graphics card(s):
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      • Case:
      • Antec 900
      • Operating System:
      • Vista Home Premium 64bit
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      • Samsung SM-245B PLUS 24" Widescreen LCD Monitor

    Re: Problems with my new PC

    Ive never actually bought anything from them previously - but my mate has and he has nothing but good things to say about their service

  7. #7
    Efficiently lazy shadowmaster's Avatar
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    Re: Problems with my new PC

    Quote Originally Posted by isaacsr99 View Post
    Ive never actually bought anything from them previously - but my mate has and he has nothing but good things to say about their service
    Dont worry, take it back to them and sit on their heads until they get it done. They have to fix it as its under warranty.

    Have you tried any other games?

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      • Motherboard:
      • Abit IP35 Pro Intel P35 (Socket LGA775) PCI-Express DDR2 Motherboard
      • CPU:
      • Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
      • Memory:
      • Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
      • Storage:
      • 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
      • Graphics card(s):
      • ATi Radeon HD 4870 X2 2048MB GDDR5 HDTV/Dual DVI/HDMI (PCI-Express) DirectX 10.1 Graphics Cards
      • Case:
      • Antec 900
      • Operating System:
      • Vista Home Premium 64bit
      • Monitor(s):
      • Samsung SM-245B PLUS 24" Widescreen LCD Monitor

    Re: Problems with my new PC

    Just Spore and WoW so far - I'm reluctant to really get inside the case - even if it dosnt break the warranty as I know generally my way around but It'd be more trouble than its worth - i'll put up with it until Saturday then go take it back and see if they can fix it

    Thanks for the suggestions though

  9. #9
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    • isaacsr99's system
      • Motherboard:
      • Abit IP35 Pro Intel P35 (Socket LGA775) PCI-Express DDR2 Motherboard
      • CPU:
      • Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
      • Memory:
      • Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
      • Storage:
      • 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
      • Graphics card(s):
      • ATi Radeon HD 4870 X2 2048MB GDDR5 HDTV/Dual DVI/HDMI (PCI-Express) DirectX 10.1 Graphics Cards
      • Case:
      • Antec 900
      • Operating System:
      • Vista Home Premium 64bit
      • Monitor(s):
      • Samsung SM-245B PLUS 24" Widescreen LCD Monitor

    Re: Problems with my new PC

    I have run a few programs - namely CPU-Z and HWMonitor - a friend has explained the heating doesnt seem to be a problem - would anyone have the time to take a look and maybe explain my problem ? I don't wanna go to OCUK and get fobbed off with them saying nothing is wrong with it

  10. #10
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      • Graphics card(s):
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      • Internet:
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    Re: Problems with my new PC

    heres his temps and volts (not stressed)





    Its a sexy machine, and considering its a 4870x2; sub 70 degrees isn't bad.

    I don't get the voltages myself tbh, but nothing screams out to me. Anyone know where to get a good memtest program also *just for checking sake*?
    -- MY 2008 RIG --
    CASE: Antec 300/ MOBO: ASUS P5Q Pro/ CPU: Q6600/ RAM: Corsair 4GB XMS2/
    COOLING: Xigmatek Heatsink 120mm, 2x Xigmatek 120mm w/ Fan controller/
    GFX: Sapphire HD4850/ PSU: Corsair HX520/ HD: WD 640GB w/ VibeFixer
    DISPLAY1: 22" Neovo 3ms/ DISPLAY2: 32" HDTV/


    -- MY 2011 RIG --
    CASE: BitFenix Survivor/ MOBO: ASUS P8Z68V Pro/ CPU: i7 2600K @ 4.4Ghz/ RAM: Corsair 16GB Vengenge DDR3 1600MHz/
    COOLING: Antek Kuhler H20 with Push-Pull Fans EXPANSION: Black Magic Intensity HDMI 1080p Capture Card
    GFX: Sapphire HD6950 *unlocked to 6970*/ PSU: XFX 650w Modular/ HD: 60GB OCZ Agility 3 Sandforce SSD w/ 1TB Sata 3 Storage & 640GB Sata2 Backup
    DISPLAY1: 23" 3D 1080p 120Hz LG / DISPLAY2: 22" 1080p LG/



    Check out my Youtube Page for Funny Video series I make (17,000 Subscribers)

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      • CPU:
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      • 4GB Corsair XMS2 DDR2
      • Storage:
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      • Graphics card(s):
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      • Internet:
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    Re: Problems with my new PC

    any ideas guys?
    -- MY 2008 RIG --
    CASE: Antec 300/ MOBO: ASUS P5Q Pro/ CPU: Q6600/ RAM: Corsair 4GB XMS2/
    COOLING: Xigmatek Heatsink 120mm, 2x Xigmatek 120mm w/ Fan controller/
    GFX: Sapphire HD4850/ PSU: Corsair HX520/ HD: WD 640GB w/ VibeFixer
    DISPLAY1: 22" Neovo 3ms/ DISPLAY2: 32" HDTV/


    -- MY 2011 RIG --
    CASE: BitFenix Survivor/ MOBO: ASUS P8Z68V Pro/ CPU: i7 2600K @ 4.4Ghz/ RAM: Corsair 16GB Vengenge DDR3 1600MHz/
    COOLING: Antek Kuhler H20 with Push-Pull Fans EXPANSION: Black Magic Intensity HDMI 1080p Capture Card
    GFX: Sapphire HD6950 *unlocked to 6970*/ PSU: XFX 650w Modular/ HD: 60GB OCZ Agility 3 Sandforce SSD w/ 1TB Sata 3 Storage & 640GB Sata2 Backup
    DISPLAY1: 23" 3D 1080p 120Hz LG / DISPLAY2: 22" 1080p LG/



    Check out my Youtube Page for Funny Video series I make (17,000 Subscribers)

  12. #12
    Efficiently lazy shadowmaster's Avatar
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    Re: Problems with my new PC

    Could be memory, run memtest.

    Have you tried running 3dmark 06 or Vantage?

    Open the pc up and see if there are any lose cables, connectors, etc

  13. #13
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    • isaacsr99's system
      • Motherboard:
      • Abit IP35 Pro Intel P35 (Socket LGA775) PCI-Express DDR2 Motherboard
      • CPU:
      • Intel Core 2 Quad Q6600 2.40GHz Dual Core CPU Overclocked to 3.00Hz
      • Memory:
      • Corsair Dominator 4GB PC2-8500 CAS5 (2x2GB) Dual Channel Kit (Overclocked at 1000MHz+)
      • Storage:
      • 500GB Seagate Barracuda 7200.11 32MB Cache SATA-2 Hard Drive
      • Graphics card(s):
      • ATi Radeon HD 4870 X2 2048MB GDDR5 HDTV/Dual DVI/HDMI (PCI-Express) DirectX 10.1 Graphics Cards
      • Case:
      • Antec 900
      • Operating System:
      • Vista Home Premium 64bit
      • Monitor(s):
      • Samsung SM-245B PLUS 24" Widescreen LCD Monitor

    Re: Problems with my new PC

    I ran memtest - no problems whatsoever. I also dl and ran 3dmark 06 as you suggested, I don't really know how to read these results so i'll post them up here and any pointers would be grateful...

    http://xs.to/xs.php?h=xs231&d=08376&...results604.jpg

  14. #14
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      • CPU:
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      • Memory:
      • 4GB Corsair XMS2 DDR2
      • Storage:
      • 640GB Western Digital Sata2
      • Graphics card(s):
      • Sapphire HD4850 Dual Slot Cooler
      • PSU:
      • Corsair HX520w
      • Case:
      • Antec 300
      • Operating System:
      • Windows Vista 64bit Premium
      • Monitor(s):
      • 22" Neovo LCD + 32" HDTV
      • Internet:
      • 24Mb Virgin Broadband

    Re: Problems with my new PC

    No luck popping to OCuk then mate?

    Is it still giving you grief on the games then? Check inside, see if the graphics card or memory needs reseating.

    I'll pop your pressie down in the week before we go out ok?
    -- MY 2008 RIG --
    CASE: Antec 300/ MOBO: ASUS P5Q Pro/ CPU: Q6600/ RAM: Corsair 4GB XMS2/
    COOLING: Xigmatek Heatsink 120mm, 2x Xigmatek 120mm w/ Fan controller/
    GFX: Sapphire HD4850/ PSU: Corsair HX520/ HD: WD 640GB w/ VibeFixer
    DISPLAY1: 22" Neovo 3ms/ DISPLAY2: 32" HDTV/


    -- MY 2011 RIG --
    CASE: BitFenix Survivor/ MOBO: ASUS P8Z68V Pro/ CPU: i7 2600K @ 4.4Ghz/ RAM: Corsair 16GB Vengenge DDR3 1600MHz/
    COOLING: Antek Kuhler H20 with Push-Pull Fans EXPANSION: Black Magic Intensity HDMI 1080p Capture Card
    GFX: Sapphire HD6950 *unlocked to 6970*/ PSU: XFX 650w Modular/ HD: 60GB OCZ Agility 3 Sandforce SSD w/ 1TB Sata 3 Storage & 640GB Sata2 Backup
    DISPLAY1: 23" 3D 1080p 120Hz LG / DISPLAY2: 22" 1080p LG/



    Check out my Youtube Page for Funny Video series I make (17,000 Subscribers)

  15. #15
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    Re: Problems with my new PC

    Its good that you were able to run 3dmark06 successfully, but that score of 12000 seems a bit low, I would expect you to get around 18000.

  16. #16
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    Re: Problems with my new PC

    Quote Originally Posted by shadowmaster View Post
    Its good that you were able to run 3dmark06 successfully, but that score of 12000 seems a bit low, I would expect you to get around 18000.
    Yeah seems the CPU score and SM2 and 3 scores are quite low.

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