Page 1 of 2 12 LastLast
Results 1 to 16 of 22

Thread: Win 7 BSOD Help

  1. #1
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Exclamation Win 7 BSOD Help

    I was just reading through the forums in Firefox and I got a BSOD, under Windows 7. I cheched in event viewer and found this:

    What could have caused this, everything is stock??
    Thanks

    Edit: I just wanted to add I've Googled for 0x124 BSOD but I can't find much apart from a few references to hard drives so I ran HD Tune to see if I could get it to happen again. It didn't but the benchmark looks a bit odd, erratic read speed and access time:
    Last edited by watercooled; 01-05-2010 at 07:02 PM.

  2. #2
    Senior Member
    Join Date
    Apr 2009
    Location
    Earth
    Posts
    1,509
    Thanks
    52
    Thanked
    272 times in 171 posts
    • Jasp's system
      • CPU:
      • i5 3570k @ 3.4GHZ
      • Memory:
      • 8GB DDR3 1600MHZ
      • Storage:
      • 1 x 512Gb Crucial MX100 1 x 2TB HDD
      • Graphics card(s):
      • EVGA GTX 670 SC
      • PSU:
      • 850W Corsair HX
      • Case:
      • Coolmaster Haf X V2
      • Operating System:
      • Windows 7 64-Bit
      • Monitor(s):
      • Dell U2412M 1920X1200
      • Internet:
      • 6Mb ADSL

    Re: Win 7 BSOD Help

    Benchmark looks fine to me, could just be a random BSOD, it is still a new operating system and we are in effect beta testers.

  3. #3
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    Yeah that's what I thought. Just concerned as it's a new build. I've run a few stress tests and it hasn't happened again but I'll run memtest tomorrow to be sure.
    Thanks

  4. #4
    Ex-MSFT Paul Adams's Avatar
    Join Date
    Jul 2003
    Location
    %systemroot%
    Posts
    1,926
    Thanks
    29
    Thanked
    77 times in 59 posts
    • Paul Adams's system
      • Motherboard:
      • Asus Maximus VIII
      • CPU:
      • Intel Core i7-6700K
      • Memory:
      • 16GB
      • Storage:
      • 2x250GB SSD / 500GB SSD / 2TB HDD
      • Graphics card(s):
      • nVidia GeForce GTX1080
      • Operating System:
      • Windows 10 x64 Pro
      • Monitor(s):
      • Philips 40" 4K
      • Internet:
      • 500Mbps fiber

    Re: Win 7 BSOD Help

    STOP 0x124 translates to "uncorrectable hardware error" and is raised by the device itself, not the OS.
    The device in question is recorded in the event (which is why you can see hits for 0x124 for disks when the problem was the I/O method set in the BIOS, or from things like NICs when the system is resuming from sleep and the driver thinks the device timed out during wake, etc.).

    From the clues in the event you can see it's the CPU reporting its cache had some problem (corruption, failure to write/read).

    Is this the first time you've run a 64-bit OS on this system?
    A 64-bit capable CPU running a 32-bit OS doesn't "stretch" the system in the same way, so sometimes when you go native 64-bit you can uncover problems you never encountered before with the hardware.

    The problem with (intermittent or rare) processor problems, especially cache-related ones, is that (if it's not related directly to temperature) they can be a nightmare to reproduce on demand - tradtitional CPU and memory stress testing do not have to uncover them.
    ~ I have CDO. It's like OCD except the letters are in alphabetical order, as they should be. ~
    PC: Win10 x64 | Asus Maximus VIII | Core i7-6700K | 16GB DDR3 | 2x250GB SSD | 500GB SSD | 2TB SATA-300 | GeForce GTX1080
    Camera: Canon 60D | Sigma 10-20/4.0-5.6 | Canon 100/2.8 | Tamron 18-270/3.5-6.3

  5. #5
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    It's happened only once and this PC is less than a week old and it's only ever run 64 bit OSes. What do you think I should be about it? RMA the CPU?
    Thanks

    Edit: Hmm, look at the HDD benchmark again - CPU usage is -1%. Surely that's not normal??
    Last edited by watercooled; 27-06-2009 at 11:26 PM.

  6. #6
    Ex-MSFT Paul Adams's Avatar
    Join Date
    Jul 2003
    Location
    %systemroot%
    Posts
    1,926
    Thanks
    29
    Thanked
    77 times in 59 posts
    • Paul Adams's system
      • Motherboard:
      • Asus Maximus VIII
      • CPU:
      • Intel Core i7-6700K
      • Memory:
      • 16GB
      • Storage:
      • 2x250GB SSD / 500GB SSD / 2TB HDD
      • Graphics card(s):
      • nVidia GeForce GTX1080
      • Operating System:
      • Windows 10 x64 Pro
      • Monitor(s):
      • Philips 40" 4K
      • Internet:
      • 500Mbps fiber

    Re: Win 7 BSOD Help

    RMAs often get returned/rejected if the reseller is unable to verify the fault, so the first thing I would do is wait and see if you get any further bugchecks, and then look if there is a pattern.
    Was the system prebuilt or did you set it up from components?

    Heat can cause erratic errors with unpredictable symptoms, for example - that's not always something a stress test can force either (if it's the system temperature triggering the problem rather than the CPU core temperature through workload alone).

    I have no idea how HDTune works out its average CPU usage - it might not be taking into account SpeedStep or multiple cores, maybe?
    ~ I have CDO. It's like OCD except the letters are in alphabetical order, as they should be. ~
    PC: Win10 x64 | Asus Maximus VIII | Core i7-6700K | 16GB DDR3 | 2x250GB SSD | 500GB SSD | 2TB SATA-300 | GeForce GTX1080
    Camera: Canon 60D | Sigma 10-20/4.0-5.6 | Canon 100/2.8 | Tamron 18-270/3.5-6.3

  7. #7
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    I built the system myself - everything was bought from Scan apart from the Case/PSU which was bought from CCL because Scan didn't have any in stock. It happened when I was just browsing the web in Firefox and I think I opened a new tab and that's when it blue screened. CPU temperatures look fine, the heatsink barely feels warm but the northbridge heatsink does get hot - almost too hot too touch, temps are reported around 55C by the BIOS (idle) and 50C according to HWMonitor. I don't have a thermometer handy to check temps myself but if it's worth doing I can borrow one. It might also be worth noting that, although voltages are fine according to BIOS, HWMonitor reports the +5V rail as 5.56V (just out of spec). I'll try to dig out my multimeter to check that.
    Thanks for your help BTW.

    Edit: You think I should ask on the Scan forums to see what they think I should do in regards to getting an RMA? A BSOD wouldn't have bothered me if the system was a fair bit older but like I said this PC is days old.
    Last edited by watercooled; 28-06-2009 at 12:42 PM.

  8. #8
    Ex-MSFT Paul Adams's Avatar
    Join Date
    Jul 2003
    Location
    %systemroot%
    Posts
    1,926
    Thanks
    29
    Thanked
    77 times in 59 posts
    • Paul Adams's system
      • Motherboard:
      • Asus Maximus VIII
      • CPU:
      • Intel Core i7-6700K
      • Memory:
      • 16GB
      • Storage:
      • 2x250GB SSD / 500GB SSD / 2TB HDD
      • Graphics card(s):
      • nVidia GeForce GTX1080
      • Operating System:
      • Windows 10 x64 Pro
      • Monitor(s):
      • Philips 40" 4K
      • Internet:
      • 500Mbps fiber

    Re: Win 7 BSOD Help

    No worries, I hate problems with new system builds - there are so many variables :/

    I had to RMA 1 stick of DDR3 RAM out of 12 from 2 complete (luckily identical, for testing purposes) systems I bought a couple of months ago (the BIOS reported only 10GB present with 6x2GB sticks, on both systems).
    After the first RMA they returned it saying no fault was found, so I had to get on the phone when I repro'd the problem again shortly after reinstalling the memory.

    (Luckily the purchasing history I have with this company let them scratch it and send me new memory, which works flawlessly.)

    Certainly doesn't hurt to ask regarding the RMA process, but I'd assume they would want a reliable repro on a non-beta OS for them to even contemplate it.

    I doubt very much that what you were doing was directly the cause of the bugcheck - user mode activity cannot cause an exception in kernel mode, so at best it's a driver issue, and at worst an intermittent hardware glitch.
    ~ I have CDO. It's like OCD except the letters are in alphabetical order, as they should be. ~
    PC: Win10 x64 | Asus Maximus VIII | Core i7-6700K | 16GB DDR3 | 2x250GB SSD | 500GB SSD | 2TB SATA-300 | GeForce GTX1080
    Camera: Canon 60D | Sigma 10-20/4.0-5.6 | Canon 100/2.8 | Tamron 18-270/3.5-6.3

  9. Received thanks from:

    watercooled (28-06-2009)

  10. #9
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    I'll ask on the Scan forums to see what they say. I'm hoping it's just something to do with Win 7 rather than a hardware issue - at least that will stop when the full version in released. I'm running memtest now since it can't hurt I suppose, 0 errors so far.

  11. #10
    Senior Member
    Join Date
    Aug 2007
    Posts
    1,555
    Thanks
    19
    Thanked
    56 times in 53 posts

    Re: Win 7 BSOD Help

    you could run a cpu test, prime95 or orthos maybe under windows, to stress the cpu more (as its your suspected culprit) and see if you get errors.

  12. #11
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    I did try running a few different benchmarks, including wprime and superpi and 7zip benchmark but I've not tried prime95/orthos yet although I did try OCCT but it crashed on on loading screen - this also happened with CPU-Z and HWMonitor, and I think OCCT uses these itself. It must be an incompatibility with Win7. I'll try a stress test later...
    Thanks

  13. #12
    Senior Member
    Join Date
    Aug 2007
    Posts
    1,555
    Thanks
    19
    Thanked
    56 times in 53 posts

    Re: Win 7 BSOD Help

    yes, have you tried xp or vista on another partition or disk as well, as most diag tools will be designed for these currently.
    It may indicate whether the possible fault is cpu or OS related?
    If you can create a replicable fault on either of those then you have more solid grounds for RMA.

  14. #13
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    TBH I haven't managed to reproduce the fault even on Win 7 - maybe it was cosmic rays caused it? Anyway, it might have just been a one-off.
    And no, I don't have another Windows OS to play with - everything I have is licensed to other PCs.

  15. #14
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    I'm running memtest now - no errors so far. BTW, according to memtest my memory is running at 433MHz rather than 400 but according to CPU-Z it's at 371.5 under load. Is this just another case of incorrect software reading?

  16. #15
    Welcome to stampytown! Salazaar's Avatar
    Join Date
    Dec 2004
    Location
    Oxford
    Posts
    4,436
    Thanks
    505
    Thanked
    351 times in 252 posts

    Re: Win 7 BSOD Help

    I've one BSOD since starting to use windows 7, I wouldn't worry about it if you can't reproduce the problem. Sometime these thing just happen purely at random, and I certainly wouldn't see it as a sign that anything is wrong if you have no further problems.
    ____
    (='.'=)
    (")_(")

  17. #16
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Win 7 BSOD Help

    That's reassuring, thanks

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Multiple PCs BSoD during boot
    By Jumpin' Jon in forum Software
    Replies: 5
    Last Post: 09-02-2009, 11:53 AM
  2. BSoD, hmmm.
    By NovaSphere in forum Help! Quick Relief From Tech Headaches
    Replies: 5
    Last Post: 17-11-2008, 11:28 PM
  3. Who will win F1 this year...?
    By TomWilko in forum Automotive
    Replies: 17
    Last Post: 31-10-2003, 11:00 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •