Results 1 to 11 of 11

Thread: maxtor hdd faulty but 2 months over warranty

  1. #1
    Senior Member
    Join Date
    Sep 2009
    Posts
    542
    Thanks
    10
    Thanked
    12 times in 12 posts

    maxtor hdd faulty but 2 months over warranty

    I have a Maxtor Hard drive which seems to have bad sectors as iv been getting blue screens slow loading of xp etc. the problem is, it is 2 months over its warranty expiry, do you think maxtor will deal with the case for free or not?

    anyone had an issue like this them selves?

  2. #2
    Senior Member
    Join Date
    Sep 2008
    Location
    UK
    Posts
    302
    Thanks
    3
    Thanked
    18 times in 18 posts
    • synaesthesia's system
      • Motherboard:
      • MSI Z77MA-G45
      • CPU:
      • Intel Core i5 3570K
      • Memory:
      • GSkill RipjawX 2133Mhz 8GB
      • Storage:
      • 128GB Samsung 830/2 x 2TB WD Black
      • Graphics card(s):
      • AMD Radeon 6870
      • PSU:
      • Silverstone 750w Modular
      • Case:
      • Corsair Carbide 200R
      • Operating System:
      • Windows 7 RC1
      • Monitor(s):
      • Samsung 245B 24" TFT
      • Internet:
      • 16Mbit DSL

    Re: maxtor hdd faulty but 2 months over warranty

    They should, Maxtor drives are shoddy in any case. And of course you can shout the EU Sale of Goods act at them which states the product should be fit for purpose for a reasonable amount of time. So if its a 1 or 3 year warranty, give them a go.
    Moo.

  3. #3
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,378
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: maxtor hdd faulty but 2 months over warranty

    I am not an expert in consumer law, but in general they might as a gesture of good will - but they are not obliged to. If the warranty period is 12 months, it is 12 months.

    However, there are others more knowledgeable, than I, a search of the forums may find a post by Saracen, which may explain things oin greater depth.

    If you could demonstrate the the design is faulty, or that the fault was present wjhne you bought it (but has only just appeared) you would have a stronf=ger case - but that would be difficult to show.

    If there is a customer service number you can ring, it may be worth talking to them, (or e mail/letter) but I suspect a goodwill gesture will be the best you can realistically expect.
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

  4. #4
    Admin (Ret'd)
    Join Date
    Jul 2003
    Posts
    18,481
    Thanks
    1,016
    Thanked
    3,208 times in 2,281 posts

    Re: maxtor hdd faulty but 2 months over warranty

    Quote Originally Posted by synaesthesia View Post
    They should, Maxtor drives are shoddy in any case. And of course you can shout the EU Sale of Goods act at them which states the product should be fit for purpose for a reasonable amount of time. So if its a 1 or 3 year warranty, give them a go.
    Not so, I'm afraid.

    The Sale of Goods Act is, firstly, UK legislation, though some EU directives have caused some modifications. But regardless of that, it would only apply if the drives were bought direct from Maxtor. As far as I'm aware, they don't sell direct. So if the SoGA applies, and it might, it'd be against the retailer that sold them, not the manufacturer. The manufacturer is only able to be held to the warranty they offer and, as Peterb said, if they say 12 months, it's 12 months.

    As for the SoGA, yes, there are provisions about satisfactory quality and fitness for purpose, but they ONLY apply to defects that are "inherent", i.e. existed at the time of purchase. For the first 6 months, it is assumed that they do unless the seller can prove otherwise, but after that, it's assumed they were not inherently faulty and the buyer has to prove they were.

    In this case, as the warranty has expired it's safe to assume the 6 months has too. Therefore, for a successful SoGA case, vti_786 would have to prove to the court that the problem was "inherent", which probably means an independent technical report that clearly identifies the reason it/they failed, AND that being something like faulty manufacture or in-built lack of durability leading to them not lasting a "reasonable" time. But they could have failed because they've been used 24/7 in a server and aren't rated for it, or because the PC's PSU threw a wobbly and cooked them, or because of an external mains spike, or incorrect mounting, or .... etc, etc. After 6 months, the seller has to prove none of these things actually did occur - the buyer has to prove that the fault was something that was in the product itself, at time of sale. And that won't be easy.


    But vti_786 didn't ask whether Maxtor had to respond (which they don't), but whether they would respond, which they might. I have no idea.

  5. #5
    Senior Member
    Join Date
    Sep 2009
    Posts
    542
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: maxtor hdd faulty but 2 months over warranty

    thanks for the great replies guys, i think the best i can do is just have a go, see if agree to a repair or anything, im not gonna argue with them or anything as it was a 3 year warranty, but to be honest it was used for the last year or so.

    any advise on what the best method of contact would be, maybe email,

  6. #6
    Senior Member
    Join Date
    Sep 2008
    Location
    UK
    Posts
    302
    Thanks
    3
    Thanked
    18 times in 18 posts
    • synaesthesia's system
      • Motherboard:
      • MSI Z77MA-G45
      • CPU:
      • Intel Core i5 3570K
      • Memory:
      • GSkill RipjawX 2133Mhz 8GB
      • Storage:
      • 128GB Samsung 830/2 x 2TB WD Black
      • Graphics card(s):
      • AMD Radeon 6870
      • PSU:
      • Silverstone 750w Modular
      • Case:
      • Corsair Carbide 200R
      • Operating System:
      • Windows 7 RC1
      • Monitor(s):
      • Samsung 245B 24" TFT
      • Internet:
      • 16Mbit DSL

    Re: maxtor hdd faulty but 2 months over warranty

    The reason I suggested having a go with Maxtor themselves is due to the daft failure rates and reliability issues - if the problem is down to one of those they really would need to deal with it.

    I was under the impression the Sale of Goods act was primarily an EU law hence why so many UK companies try and get away with not complying with it?
    Moo.

  7. #7
    Senior Member
    Join Date
    Sep 2009
    Posts
    542
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: maxtor hdd faulty but 2 months over warranty

    i have emailed them now (seagate) i take it maxtor were taken over by seagate.

    anyway, will let you guys know the outcome

  8. #8
    Senior Member
    Join Date
    Sep 2009
    Posts
    542
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: maxtor hdd faulty but 2 months over warranty

    UPDATE:

    Seagate have extended the warranty on the drive for over a month (30th November)

    I'm really happy with seagate, i didn't even complain or anything, just asked what they could do, lol.

    After reading the returns policy, it says the drive i send back has to be packed the way they say or it could void the warranty, they say used 2 inch thick rubber foam, any ideas where i can get this for free?

  9. #9
    It's good to be bad pauldarkside's Avatar
    Join Date
    Oct 2006
    Location
    Cornwall
    Posts
    2,930
    Thanks
    295
    Thanked
    378 times in 259 posts
    • pauldarkside's system
      • Motherboard:
      • ASUS Maximus VI Hero
      • CPU:
      • Intel Core i7-4770K & Corsair Hydro H80i
      • Memory:
      • Corsair Vengeance 32GB (4x8GB) 1600MHz DDR3
      • Storage:
      • Corsair Force GS 128GB, Crucial M500 480GB, WD Black 4TB
      • Graphics card(s):
      • EVGA GeForce GTX 780 Ti Superclocked
      • PSU:
      • Corsair Professional HX850W
      • Case:
      • Corsair Graphite 780T (White)
      • Operating System:
      • Windows 8.1 Pro 64bit
      • Monitor(s):
      • Asus ROG Swift PG278Q
      • Internet:
      • BT Infinity @ 78Mbps

    Re: maxtor hdd faulty but 2 months over warranty

    Quote Originally Posted by vti_786 View Post
    UPDATE:

    Seagate have extended the warranty on the drive for over a month (30th November)

    I'm really happy with seagate, i didn't even complain or anything, just asked what they could do, lol.

    After reading the returns policy, it says the drive i send back has to be packed the way they say or it could void the warranty, they say used 2 inch thick rubber foam, any ideas where i can get this for free?
    They used to have a service whereby they'd send you a replacement before you returned the old one. You had to provide payment details just in case you decided not to return it. I can't remember if that was Maxtor or Seagate but seeing as the latter owns the former, they might offer the same.
    My only concern is should I hide my true identity? A costume maybe?

    0iD: Plus weeing in it every now & again does it good
    scaryjim: 10" is just a little large to hold comfortably in one hand, which makes it a lot harder to tap, swipe and generally interact with.

  10. #10
    Senior Member
    Join Date
    Sep 2009
    Posts
    542
    Thanks
    10
    Thanked
    12 times in 12 posts

    Re: maxtor hdd faulty but 2 months over warranty

    Quote Originally Posted by pauldarkside View Post
    They used to have a service whereby they'd send you a replacement before you returned the old one. You had to provide payment details just in case you decided not to return it. I can't remember if that was Maxtor or Seagate but seeing as the latter owns the former, they might offer the same.
    no, it says they will send a replacement drive as soon as they receive mine, usually i would bubble wrap it heavily, but it says no bubble wrap, as the packaging can void the warranty i don't want to risk it to be honest.

    where would be best place to find the foam, cheaper the better obviously

  11. #11
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,378
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: maxtor hdd faulty but 2 months over warranty

    You might try the post office. A google search found a few places, but they are all manufacturers or distributors. Otherwise a good stationers might have something suitable.
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Faulty XFX GTX 260 - 5 months old
    By Barrichello in forum SCAN.care@HEXUS :: After sales support
    Replies: 10
    Last Post: 09-11-2009, 08:44 AM
  2. Scan Warranty Failure
    By Mike12345 in forum SCAN.care@HEXUS
    Replies: 38
    Last Post: 01-02-2009, 05:21 PM
  3. Scan & Intel CPU Warranty Issues
    By Supershanks in forum SCAN.care@HEXUS
    Replies: 82
    Last Post: 05-02-2008, 12:15 PM
  4. Good phone deal (£10 for 12 months) cashback redemption
    By tim_n in forum Retail Therapy and Bargains
    Replies: 2
    Last Post: 16-09-2005, 02:55 PM
  5. Anyone know how long the warranty is on DFI Lan Party Products?
    By jimborae in forum PC Hardware and Components
    Replies: 1
    Last Post: 17-05-2005, 03:50 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •