Gigabyte Z68AP-D3 problem

[Hidden Hippo]

Hi everyone,

I've recently purchased a new mobo/cpu and am having some problems getting the onboard ethernet controller working. I'm using the most recent driver from the Realtek site and the F7 BIOS on the board (Gigabyte Z68AP-D3 rev1.0)

Steps I've tried:
- Reinstalling drivers (from CD, Gigabyte website and Realtek website)
- Reinstalling Windows 7 Professional 64-bit
- Updating BIOS

Despite all that, Windows still says "Device cannot be started (Code 10)" in device manager. When I use the SmartLAN in BIOS it links fine however.

Does anyone have some suggestions on how I can fix this?

Windows Network Diagnostics Publisher details

Issues found
The Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problemsThe Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problems Detected
The wired network adapter is experiencing problems Completed


Issues found Detection details

6 The Realtek PCIe GBE Family Controller adapter is experiencing driver- or hardware-related problems Detected

Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Local Area Connection driver information:

Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 7.48.823.2011
Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf
Inf File Date . . . . . . . . . : 17 October 2011 09:21:52
Section Name . . . . . . . . . : RTL8168E.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_06
Instance Status Flags . . . . . : 0x1802400
Device Manager Status Code . . : 10
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14



Network Diagnostics Log
File Name: E824EA3E-8CFB-4357-B4C4-5D460B802ECC.Diagnose.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name:
Windows Version: 6.1
Architecture: amd64
Time: Thursday, March 15, 2012 7:53:53 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

[KeyboardDemon]

According to the Gigabyte website you should have the RTL8111e LAN controller but the hardware ID you have given is for the RTL8168e, are you using the drivers for the 8111e, if so try the 8168e drivers or vice versa.

[OilSheikh]

Device manager > Uninstall & choose to delete drivers

Uninstall from ADD/REMOVE programs.

Go to Gigabyte website and download drivers for your LAN and see if that helps