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Thread: Optical Drive has disappeared

  1. #1
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    Optical Drive has disappeared

    Hi all, I just moved all of my hardware from my old case into a new case today, I powered up and found that my bluray drive had disappeared. I can see it in Device Manager but it has a yellow warning next to it. I've tried updating the driver but it tells me that all is up to date. When I clicked on properties of the drive, the device status read:

    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)'

    I searched around on the internet (especially the microsoft help forums) and the general advice was to go into the registry and find the appropriate key and then delete 'lower filters' and 'upper filters'. I found the right key but I can only see 'upper filters' and not lower.

    What should I do? All the solutions that I have seen make it clear that you must delete both filters and if one is missing then this solution isn't advised. Should I take the risk and go ahead and delete upper filters or leave it?
    Last edited by AnilJassi18; 08-10-2012 at 10:04 PM.

  2. #2
    blueball
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    Re: Optical Drive has disappeared

    Export the reelvant part of the registry to a file so you can merge it back in if it doesn't work. THEN delete the filters entry and see what happens.

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    • AnilJassi18's system
      • Motherboard:
      • ASUS M5A97 PRO
      • CPU:
      • AMD Phenom II X4 965 BE 3.4Ghz
      • Memory:
      • Corsair Vengeance 3 x 2GB DDR3 1600Mhz
      • Storage:
      • 120GB Kingston HyperX 3K SSD, Generic 500 GB HDD
      • Graphics card(s):
      • Sapphire Radeon HD 6950 OC 2GB
      • PSU:
      • Cooler Master GX 650W
      • Case:
      • Zalman Z9-U3
      • Operating System:
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    Re: Optical Drive has disappeared

    Thanks for the speedy reply,

    I didn't know what exporting was but quickly found out it was just backing up. Thanks for bringing this because I've never been confident enough to touch anything in the registry files, at least now I know I can back it up before attempting anything.

    Anyway, I deleted the upper filter and rebooted. Thankfully this solved my problem, the drive is back up and running and is properly being recognised. I'm a bit miffed that microsoft don't have advice for people who don't have both filter entries

    How do I change the status of the thread to resolved?

  4. #4
    aka .:iGi:. Calcutter DannyM's Avatar
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    You should be able to edit your first post and chance the prefix of the thread title.

    There should be an edit button in the lower right corner of your first post.

  5. #5
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    • AnilJassi18's system
      • Motherboard:
      • ASUS M5A97 PRO
      • CPU:
      • AMD Phenom II X4 965 BE 3.4Ghz
      • Memory:
      • Corsair Vengeance 3 x 2GB DDR3 1600Mhz
      • Storage:
      • 120GB Kingston HyperX 3K SSD, Generic 500 GB HDD
      • Graphics card(s):
      • Sapphire Radeon HD 6950 OC 2GB
      • PSU:
      • Cooler Master GX 650W
      • Case:
      • Zalman Z9-U3
      • Operating System:
      • Windows 7 Ultimate x64

    Re: Optical Drive has disappeared

    Cheers for the help DannyM

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