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Thread: itunes stopped working

  1. #1
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    itunes stopped working

    my itunes on one pc just keeps crashing when i open it. i've updated to latest version, uninstalled, reinstalled, tried repairing, googling for help but can't fix it. is anyone able to help?

    i'm running win7 64 bit and its 64 bit itunes. it was working fine for a long time and the problem just started about a week or 2 ago but i've been too busy before now to look at it. no viruses and no recent software updates either except windows updates

    error message below...

    Problem signature:
    Problem Event Name: BEX
    Application Name: iTunes.exe
    Application Version: 11.2.2.3
    Application Timestamp: 5383f31a
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000008
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

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    Re: itunes stopped working

    Found this information on a Apple site https://discussions.apple.com/thread...rt=30&tstart=0

    "gn_id
    This solved my questionRe: iTunes 11 crashes when opening the store - no error message
    Dec 5, 2012 9:46 PM (in response to polydorus)

    ok, I finally stopped being lazy and fixed this (in my case at least). First, I ran a watch tool (Microsoft sysinternals - procmon - amazing tool) and saw that the crash happened just after iTunes tried to access this file: C:\Windows\SysWOW64\t2embed.dll.

    Now, the issue is that this file is involved in the famous Duqu flaw in Windows (http://en.wikipedia.org/wiki/Duqu) and MS issued a temporary fix to lock access to this file to prevent the exploit back in 2011. An update has since been released through Windows Update and once it is applied, this fix is safe to undo according to the Microsoft info at these links:

    http://technet.microsoft.com/en-us/s...letin/ms11-087

    Enable/disable here (linked from the above page):

    http://support.microsoft.com/kb/2639417

    Scroll down and use the FixIt links to enable/disable.

    I always run Windows update and keep my system current, so I ran disable and iTunes now works fine.

    Hope this helps someone. WARNING WARNING WARNING: If you do not keep your system up to date by running Windows update for all patches, do that FIRST before applying this fix or your system WILL BE VULNERABLE TO EXPLOIT.

    Good luck and please update this thread if it works!"

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