BSOD help

[markieboy]

I've just sufferd the dreaded BSOD

Is anyone able to translate the information from the event viewer below and point me in the right direction for getting it fixed


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2014-12-04T21:01:05.860016500Z

EventRecordID 100965

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

- EventData

BugcheckCode 244
BugcheckParameter1 0x3
BugcheckParameter2 0xfffffa8008606160
BugcheckParameter3 0xfffffa8008606440
BugcheckParameter4 0xfffff800039d7270
SleepInProgress false
PowerButtonTimestamp 0


Any help would be greatly appreciated

[markieboy]

I'm currently running chkdsk and so far it has detected a number of bad clusters, does this mean that I should replace my hard drive? and could this be the cause of my problem?

[kalniel]

Yes it could be. Do more bad sectors appear after initial runs? (chkdsk will flag up bad sectors and tell windows to avoid using them). Either way, backup now!

[markieboy]

Yes it could be. Do more bad sectors appear after initial runs? (chkdsk will flag up bad sectors and tell windows to avoid using them). Either way, backup now!

Chkdsk is still running ( has been since about 9.30am)and has flagged up a lot of bad clusters.

After seeing the amount of bad clusters flagged up so far and what files are affected, I'm 80-90% sure that it's the hard drive that's causing my problems, so I'm going to order a new hard drive and back up my files once chkdsk has finished.

[watercooled]

If chkdsk seems to be stalling it may be worth aborting it and backing up anything important ASAP; if the drive is failing, additional activity might make recovery harder.

[markieboy]

If chkdsk seems to be stalling it may be worth aborting it and backing up anything important ASAP; if the drive is failing, additional activity might make recovery harder.

Thanks for the advice, chkdsk has finally finished running and has flagged up a hell of a lot of bad clusters and repaired a load of files.

I've got a new HD that should be here tomorrow. I'll install it straight away and take out the old one, then on Monday I'll borrow some leads from work and back up the important documents onto the new hard drive . Until the new hard drive arrives, the computer is staying off.

[markieboy]

Would the bad clusters that the chkdsk found explain why Mcafee was unable to run a full scan?

Every time I ran a full scan the computer would freeze, the highest it ever got was 39% complete before freezing, requiring a hard restart.

[markieboy]

Quick update

Just ran the western digital data life guard programme and it failed early on in the smart test, so I'm now fairly certain that it's the hard drive causing my problems .

[watercooled]

It's possible - if a drive encounters a bad sector on the disk, it can keep retrying over and over to recover it which manifests itself as IO stalls. This is one way in which RAID-ready disks differ from consumer ones, they will report a bad sector/disk to the RAID controller and allow the array to rebuild itself and recover the data rather than stalling and locking up transfers.

[bytejunkie]

event id 41 and windows kernel power error.

i saw it recentlt. to properly work out the issue, you need to analyse the minidump. \windows\minidump
http://msdn.microsoft.com/en-us/libr...=vs.85%29.aspx

download the dbgtools and open the dump file in the tools. it'll point you to a driver. in my case this was an AV issue, but in yours is suspect it'll be storage. or maybe AV, but probably storage.