Results 1 to 7 of 7

Thread: Keyboard and Mouse not recognised at initial boot up.

  1. #1
    Registered User
    Join Date
    Dec 2014
    Posts
    4
    Thanks
    0
    Thanked
    0 times in 0 posts

    Keyboard and Mouse not recognised at initial boot up.

    Any help would be greatly appreciated.I've spent ages searching for a solution on the internet with no joy.
    When I start my PC its shows 0 ( zero ) keyboard and mouse. They do not power up and I can't access the mobo bios.
    Once windows home page is displayed the keyboard and mouse come live and work fine.
    I've tried every single USB2 and USB3 socket on the computer with no joy.
    Device manager shows all drivers up to date. I've uninstalled and reinstalled the drivers with no joy.
    The only anomaly is that device manager recognises the mouse as a Logitech G400s but only shows the Logitech keyboard as an HID device.

    MOBO - Asus P8Z68-V PRO GEN3
    Keyboard - Logitech G11
    Mouse - Logitech G400s
    Windows 7 64 Pro

  2. #2
    Evil Monkey! MrJim's Avatar
    Join Date
    Aug 2012
    Location
    London
    Posts
    1,749
    Thanks
    146
    Thanked
    273 times in 210 posts
    • MrJim's system
      • Motherboard:
      • Asus P8Z77-V
      • CPU:
      • Intel 3570K 'Ivybridge'
      • Memory:
      • 8GB Corsair Vengence LP
      • Storage:
      • Samsung 830 256GB SSD 1TB Samsung 850 Evo SSD, 2 x 2TB Seagate HDD
      • Graphics card(s):
      • Zotac GTX 1070 Amp 8GB
      • PSU:
      • Seasonic X-660
      • Case:
      • Silverstone FT-02 Black
      • Operating System:
      • Windows 8.1 Pro
      • Monitor(s):
      • Viewsonic 27" XG2703-GS
      • Internet:
      • 72mb/s fibre

    Re: Keyboard and Mouse not recognised at initial boot up.

    You probably need enable USB keyboard support in the BIOS, but since your keyboard is USB, it's a 'chicken & egg' problem. Do you have, or are you able to borrow a PS/2 keyboard? Once you get into the BIOS & change the USB setting, your USB keyboard should be fine thereafter.

  3. #3
    Registered User
    Join Date
    Dec 2014
    Posts
    4
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Keyboard and Mouse not recognised at initial boot up.

    Quote Originally Posted by MrJim View Post
    You probably need enable USB keyboard support in the BIOS, but since your keyboard is USB, it's a 'chicken & egg' problem. Do you have, or are you able to borrow a PS/2 keyboard? Once you get into the BIOS & change the USB setting, your USB keyboard should be fine thereafter.
    Thanks for the advice..I feel a bit dumb..I should have thought of this !! I will borrow a keyboard and give it a try. I'll post the outcome.Thanks again

  4. #4
    Evil Monkey! MrJim's Avatar
    Join Date
    Aug 2012
    Location
    London
    Posts
    1,749
    Thanks
    146
    Thanked
    273 times in 210 posts
    • MrJim's system
      • Motherboard:
      • Asus P8Z77-V
      • CPU:
      • Intel 3570K 'Ivybridge'
      • Memory:
      • 8GB Corsair Vengence LP
      • Storage:
      • Samsung 830 256GB SSD 1TB Samsung 850 Evo SSD, 2 x 2TB Seagate HDD
      • Graphics card(s):
      • Zotac GTX 1070 Amp 8GB
      • PSU:
      • Seasonic X-660
      • Case:
      • Silverstone FT-02 Black
      • Operating System:
      • Windows 8.1 Pro
      • Monitor(s):
      • Viewsonic 27" XG2703-GS
      • Internet:
      • 72mb/s fibre

    Re: Keyboard and Mouse not recognised at initial boot up.

    Quote Originally Posted by tweedyboy View Post
    Thanks for the advice..I feel a bit dumb..I should have thought of this !! I will borrow a keyboard and give it a try. I'll post the outcome.Thanks again
    It's more often a problem with older motherboards; these days most manufacturers enable USB keyboards by default. At least it's an easy problem to sort out

    You might want keep a PS/2 keyboard handy though, as if you update the BIOS in the future, it'll probably revert back to having USB keyboards disabled, so you'll have to change it once again. Or just not update your BIOS (or reset defaults!).

    Edit!
    -----

    Just a thought - most USB keyboards come with a PS/2 plug adapter - did yours?
    Last edited by MrJim; 14-12-2014 at 06:43 PM.

  5. #5
    Registered User
    Join Date
    Dec 2014
    Posts
    4
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Keyboard and Mouse not recognised at initial boot up.

    MrJim thanks again for your advice.I've done as you suggested and borrowed a keyboard . The BIOS shows USB devices as enabled.Looks like I'll have to live with the issue and just borrow a keyboard if I need to access the BIOS...which shouldn't be very often as the local computer shop set it all up.
    I probably did have a PS/2 adaptor but 2 house moves later I can't find it !!
    Cheers

  6. #6
    Registered+
    Join Date
    Mar 2015
    Posts
    25
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Keyboard and Mouse not recognised at initial boot up.

    A motherboard I had a few years ago had more than one option that needed to be turned on for it to resolve a very similar problem, I cant remember the exact wording but was essentially the following options:
    1. USB devices
    2. USB devices at POST
    3. USB Keyboard (instead of PS/2)

    You might have other applicable options in the BIOS that also need to be modified.

  7. #7
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,802
    Thanks
    634
    Thanked
    868 times in 733 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre

    Re: Keyboard and Mouse not recognised at initial boot up.

    Newer motherboards also have the FASTBOOT options, one of which is to not initialise USB during POST.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Lenovo Flex 2 / 12GB RAM / 240GB Corsair Force 3 Printer: HP CP1515n || Phone: HTC One U11 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM12.1 / Playstation 4 + G29 + 2TB Hybrid drive

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •