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Thread: Failed to play tone.

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    Exclamation Failed to play tone.

    Hi,

    so ever since i built this computer a couple of years ago i've never been able to get the audio working on my 42" BUSH (LED40127FHDCNTD) tv through my AMD HDMI port although it works fine through the onboard Intel HDMI port, i always get the error message "Failed to play test tone" i have tried all the solutions i could find on google i'm lost and need some help it's driving me crazy

    Things i've tried:

    "Disabling all enhancements"
    Disabling Intel(R) Display Audio/Realtek High Definition Audio Devices
    Updating AMD Catalyst Driver/Realtek HD Audio Driver/Intel(R) Display Audio Driver
    Run>Cmd>SFC /scannow (these files are corrupted according to the cbs.log: windeploy.exe.mui, WinLGDep.dll.mui, audit.exe.mui, setup.exe.mui, W32UIRes.dll.mui, oobeldr.exe.mui, spwizimg.dll, W32UIRes.dll, iassdo.dll.mui
    Run>Services.msc>Restarting Windows Audio
    Chkdsk :c /f

    I have no other problems with windows everything works fine.

    OS: Windows 7 Ultimate 64Bit Service Pack 1 6.1.7601
    Motherboard: Asus P8Z77-V
    GPU: MSI HD 7870 2GB OC
    CPU: i5-3570k stock
    Intel(R) Display Audio Driver Version: 6.16.0.3137
    RealTek High Definition Audio Driver Version: 6.0.1.6873

    Last edited by kYza; 20-12-2014 at 08:01 PM.

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    Re: Failed to play tone.

    Sound silly, but have you tried setting the default audio output to the correct output in windows?

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    Re: Failed to play tone.

    Quote Originally Posted by MrRockliffe View Post
    Sound silly, but have you tried setting the default audio output to the correct output in windows?
    Yea of course lol but the strange thing is it says "2- AMD High Definition Audio Device" so i'm assuming that's the reason as Realtek is obviously first priority. check the pic below and you'll see what i mean...

    Last edited by kYza; 21-12-2014 at 11:41 PM.

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    Re: Failed to play tone.

    It is rather strange. Are there green bars when you're playing music or something?

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    Re: Failed to play tone.

    Quote Originally Posted by MrRockliffe View Post
    It is rather strange. Are there green bars when you're playing music or something?
    Nope just says "Failed to play test tone" with the amd HDMI port but when i plug it into the Intel HDMI Port onboard and select the TV it works fine on that

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    Re: Failed to play tone.

    That's really strange. Maybe it's the card? Is there any warranty left on it?
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    Re: Failed to play tone.

    Nope doubt it and i don't think it's a defective card because device manager doesn't report any problems. I think it's more of a registry problem if anything

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    Re: Failed to play tone.

    Have you got another computer to test it on?
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    Re: Failed to play tone.

    Try this; right click 40 FHD LCD TV, select properties, go to the advanced tab.

    Then change the default format down to 2 channel 16 bit 44100Hz

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    Re: Failed to play tone.

    That's what i thought it could be but the box is greyed out for some reason...



    Is there a way to manually change it in the registry?

    Edit: Ok so i'm thinking it definitely has something to do with the Audio format selected because when i have the Intel HDMI plugged in it looks like this:



    But with the AMD HDMI it looks like this:



    Suggestions?
    Last edited by kYza; 23-12-2014 at 02:02 PM.

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    Re: Failed to play tone.

    Ok thanks for the help guys much obliged (Y)

    so i managed to fix it heres what i did.

    right click the audio tray icon -> playback devices
    right click hdmi audio -> properties
    under the general tab click properties -> driver -> uninstall
    check the box to uninstall software/delete driver software and click okay

    Go into the device manager and click the scan for hardware changes button."

    I did this 3-4 times to delete all the past AMD HDMI Audio drivers and it reverted back to the generic Microsoft one and voila audio works fine now

  12. Received thanks from:

    MrRockliffe (23-12-2014)

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    Re: Failed to play tone.


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    Re: Failed to play tone.

    I just checked my list of updates and it's not on there but thanks

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    Re: Failed to play tone.

    In my list too it was not there...

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    Re: Failed to play tone.

    I have the exact same problem on my hp envy 15. I tried uninstalling and reinstalling the AMD audio drivers and it's still the same it's wrecking my head. Anyone have any ideas?

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    Re: Failed to play tone.

    Quote Originally Posted by steocullen91 View Post
    I have the exact same problem on my hp envy 15. I tried uninstalling and reinstalling the AMD audio drivers and it's still the same it's wrecking my head. Anyone have any ideas?
    Unsure how easy to check as a laptop but if the audio connector on motherboard is not connected to the graphics card then HDMI from it wont carry the sound.

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