Failed to play tone.

[kYza]

Hi,

so ever since i built this computer a couple of years ago i've never been able to get the audio working on my 42" BUSH (LED40127FHDCNTD) tv through my AMD HDMI port although it works fine through the onboard Intel HDMI port, i always get the error message "Failed to play test tone" i have tried all the solutions i could find on google i'm lost and need some help it's driving me crazy

Things i've tried:

"Disabling all enhancements"
Disabling Intel(R) Display Audio/Realtek High Definition Audio Devices
Updating AMD Catalyst Driver/Realtek HD Audio Driver/Intel(R) Display Audio Driver
Run>Cmd>SFC /scannow (these files are corrupted according to the cbs.log: windeploy.exe.mui, WinLGDep.dll.mui, audit.exe.mui, setup.exe.mui, W32UIRes.dll.mui, oobeldr.exe.mui, spwizimg.dll, W32UIRes.dll, iassdo.dll.mui
Run>Services.msc>Restarting Windows Audio
Chkdsk :c /f

I have no other problems with windows everything works fine.

OS: Windows 7 Ultimate 64Bit Service Pack 1 6.1.7601
Motherboard: Asus P8Z77-V
GPU: MSI HD 7870 2GB OC
CPU: i5-3570k stock
Intel(R) Display Audio Driver Version: 6.16.0.3137
RealTek High Definition Audio Driver Version: 6.0.1.6873

[MrRockliffe]

Sound silly, but have you tried setting the default audio output to the correct output in windows?

[kYza]

Sound silly, but have you tried setting the default audio output to the correct output in windows?

Yea of course lol but the strange thing is it says "2- AMD High Definition Audio Device" so i'm assuming that's the reason as Realtek is obviously first priority. check the pic below and you'll see what i mean...

[MrRockliffe]

It is rather strange. Are there green bars when you're playing music or something?

[kYza]

It is rather strange. Are there green bars when you're playing music or something?

Nope just says "Failed to play test tone" with the amd HDMI port but when i plug it into the Intel HDMI Port onboard and select the TV it works fine on that

[MrRockliffe]

That's really strange. Maybe it's the card? Is there any warranty left on it?

[kYza]

Nope doubt it and i don't think it's a defective card because device manager doesn't report any problems. I think it's more of a registry problem if anything

[MrRockliffe]

Have you got another computer to test it on?

[DDY]

Try this; right click 40 FHD LCD TV, select properties, go to the advanced tab.

Then change the default format down to 2 channel 16 bit 44100Hz

[kYza]

That's what i thought it could be but the box is greyed out for some reason...



Is there a way to manually change it in the registry?

Edit: Ok so i'm thinking it definitely has something to do with the Audio format selected because when i have the Intel HDMI plugged in it looks like this:



But with the AMD HDMI it looks like this:



Suggestions?

[kYza]

Ok thanks for the help guys much obliged (Y)

so i managed to fix it heres what i did.

right click the audio tray icon -> playback devices
right click hdmi audio -> properties
under the general tab click properties -> driver -> uninstall
check the box to uninstall software/delete driver software and click okay

Go into the device manager and click the scan for hardware changes button."

I did this 3-4 times to delete all the past AMD HDMI Audio drivers and it reverted back to the generic Microsoft one and voila audio works fine now

[MrRockliffe]

Might be worth reading this http://anandtech.com/show/8782/win7-...ling-kb3004394

[kYza]

I just checked my list of updates and it's not on there but thanks

[thehungergamesm]

In my list too it was not there...

[steocullen91]

I have the exact same problem on my hp envy 15. I tried uninstalling and reinstalling the AMD audio drivers and it's still the same it's wrecking my head. Anyone have any ideas?

[JoeOfJoedonia]

I have the exact same problem on my hp envy 15. I tried uninstalling and reinstalling the AMD audio drivers and it's still the same it's wrecking my head. Anyone have any ideas?

Unsure how easy to check as a laptop but if the audio connector on motherboard is not connected to the graphics card then HDMI from it wont carry the sound.