Results 1 to 8 of 8

Thread: Freezing on bootup, possibly RAM?

  1. #1
    Poor graduate. Ulti's Avatar
    Join Date
    Feb 2009
    Posts
    2,007
    Thanks
    702
    Thanked
    222 times in 191 posts
    • Ulti's system
      • Motherboard:
      • AsRock B450M Pro4
      • CPU:
      • AMD Ryzen 7 1800X
      • Memory:
      • Team Group Delta 32GB
      • Storage:
      • Samsung 970 EVO+ 500GB
      • Graphics card(s):
      • Palit GTX 1070 8GB
      • PSU:
      • SilverStone SX500-LG V2.0
      • Case:
      • Jonsbo UMX3 TG Version
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • AOC Agon AG322QC4 31.5"
      • Internet:
      • Plusnet Fibre Extra 80/20

    Freezing on bootup, possibly RAM?

    Hello Hexites,

    My brother's machine has recently started having issues. The main issue is that when his machine loads into Windows 7 (64 bit), it immediately freezes and has black lines over the display then there is something like a blue screen, but not the BSOD. Occasionally it will get the BSOD upon freezing but this is rare and I've forgotten what the error message is. This only started happening yesterday evening and all he did yesterday was install a driver for a wireless USB adapter (I have uninstalled this in safe mode) and also install the free trial of Skyrim through Steam (I also uninstalled this in safe mode). He was playing Skyrim for around 10 mins before the system suddenly flickered and then it went into a BSOD and from there on, it immediately freezes on bootup now. This suggests to me that it's either a RAM issue or graphics card issue.

    Here are the relevant specs:
    CPU: i3 2120
    RAM: 2x 4GB PNY 1333mhz CL9 1.5V
    Motherboard: Biostar TH61 ITX
    Graphics Card: MSI HD7850 1GB
    PSU: Silverstone ST30F 300W PSU
    Monitor: Dell 21.5" 1080p

    These are the steps I've taken:
    1) Boot into Safe Mode - seems to run fine
    2) Run a chkdisk /r which seemed to be fine, I was away when it finished but my brother said it just completed then rebooted quickly.
    3) Memtest on bootup. One thing that is puzzling is sometimes the board will boot with 1 stick but if I take it out and pop it back in it won't boot. Funnily enough the RAM passes memtest though. I remember having an issue with this RAM before where if I popped it in, sometimes it didn't boot but once I reseated it, it would boot completely fine and pass memtest.
    4) The system was booting but there was no display so I tried plugging in the monitor to the motherboard and to my surprise, even though the graphics card was still plugged in, it was outputting fine but not in 1080p so I installed the Intel HD graphics drivers and it now runs in 1080p.
    5) Reset BIOS other than fan control and SATA mode settings (AHCI) which did not change anything.
    6) Pulled SSD from his machine, popped it in mine and ran a health check which suggested everything is okay.
    7) I've tried to do a system restore but it seems I must have turned it off previously as there are no restore points.

    Next steps to take:
    1) Run Prime95/Intel Xtreme Tuning Utility to test CPU. (This will tell me if his CPU is faulty)
    1) Run his RAM in my system and see if it works. (This will tell me if his RAM is faulty)
    2) Run my RAM in his system and see if it works. (This will tell me if his motherboard is faulty)
    3) Test his graphics card in my system and see if it works. (This will tell me if his graphics card is faulty)
    4) Test my graphics card in his system and see if it works. (This will tell me again if his motherboard is faulty)

    Are there any other steps to try?

    I've ordered some new RAM but it won't be dispatched until Monday so if I find the RAM is okay then I can just cancel the order. I'm guessing it's the RAM because I had issues with the RAM with other motherboards. The weird thing though is that simply reseating the RAM can let it boot up fine and consequently pass memtest fine. I don't really understand that. What is the ideal amount of passes for memtest?

    I'm thinking it may also be a graphics card issue but the fact that it loads up in boot mode fine without any artifacting or issues suggests otherwise.

    Thanks!
    Last edited by Ulti; 25-04-2015 at 09:27 PM.

  2. #2
    Senior Member
    Join Date
    Dec 2013
    Location
    Cymru
    Posts
    309
    Thanks
    152
    Thanked
    47 times in 45 posts
    • satrow's system
      • Motherboard:
      • ASRock Z77E-ITX
      • CPU:
      • Ivy Xeon 1230 v2/Be Quiet Shadow Rock Topflow
      • Memory:
      • GSkill 2x8GB DDR3 2400Mhz
      • Storage:
      • 3x 256GB SSDs, 2x 1TB 2.5" HDDs.
      • Graphics card(s):
      • Asus blower GTX 1060 6GB
      • PSU:
      • Seasonic 360W Gold
      • Case:
      • BitFenix Prodigy/2x 120mm fans
      • Operating System:
      • W7x64 Pro
      • Monitor(s):
      • Dual (/triple) Dell U2412M 1900x1200
      • Internet:
      • TalkTalk FTTC ~14Mbps

    Re: Freezing on bootup, possibly RAM?

    Reads like graphics but pushing it hard on Skyrim might have stressed out the PSU as well. Not enough power or poor regulation could prevent the card from powering up, or the motherboard VRM might have developed issues.

    Test the card in that other rig might be the first step. CPU the last.

  3. Received thanks from:

    Ulti (25-04-2015)

  4. #3
    Senior Member
    Join Date
    Mar 2015
    Location
    Lurking over a keyboard!
    Posts
    438
    Thanks
    216
    Thanked
    35 times in 33 posts
    • gupsterg's system
      • Motherboard:
      • Asus Maximus VII Ranger
      • CPU:
      • i5 4690K @ 4.9GHz
      • Memory:
      • Kingston HyperX Savage 2400Mhz 16GB
      • Storage:
      • Samsung 840 EVO 250GB + HGST 2TB
      • Graphics card(s):
      • Sapphire R9 Fury X
      • PSU:
      • Cooler Master V850
      • Case:
      • Silverstone Temjin 06 plus mods ;)
      • Operating System:
      • Win 7 Pro x64 / Win 10 Pro x64
      • Monitor(s):
      • Asus MG279Q
      • Internet:
      • TalkTalk VDSL

    Re: Freezing on bootup, possibly RAM?

    Quote Originally Posted by Ulti View Post
    Are there any other steps to try?
    IMO you've covered it, I'd probably have a view of voltages. Occasionally I was experiencing lock ups / BSOD on my Q6600 rig and thought it was the OC but it wasn't. HWinfo revealed grossly low voltage readings for either 3.3v or 5v or 12v can't remember which. I then checked PSU ATX 24pin plug with multimeter and all was well, then removed plug from mobo and reseated it and all was well again.

    i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Kingston HyperX Savage 16GB@2400MHz 1T - Sapphire R9 Fury X (1145/545 Custom ROM, ~17.7K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850

    R7 1700@3.8GHz - Archon IB-E X2 - Asus Crosshair VI Hero - G.Skill Trident Z 3200MHz C14 - Sapphire Fury X (1145/545 Custom ROM, ~17.2K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850


  5. Received thanks from:

    Ulti (25-04-2015)

  6. #4
    Poor graduate. Ulti's Avatar
    Join Date
    Feb 2009
    Posts
    2,007
    Thanks
    702
    Thanked
    222 times in 191 posts
    • Ulti's system
      • Motherboard:
      • AsRock B450M Pro4
      • CPU:
      • AMD Ryzen 7 1800X
      • Memory:
      • Team Group Delta 32GB
      • Storage:
      • Samsung 970 EVO+ 500GB
      • Graphics card(s):
      • Palit GTX 1070 8GB
      • PSU:
      • SilverStone SX500-LG V2.0
      • Case:
      • Jonsbo UMX3 TG Version
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • AOC Agon AG322QC4 31.5"
      • Internet:
      • Plusnet Fibre Extra 80/20

    Re: Freezing on bootup, possibly RAM?

    Thanks for the replies.

    I've done further tests with everything plugged in except the graphics card and it's all pretty much working okay:

    1) I ran Intel XTU on his PC for 30 mins with only 1 stick of my RAM in and it passed without an issue.
    2) I tested his RAM in my PC and there are no issues, it passed one round of memtest. I will leave it to do more tests overnight as he's complaining about not having anything to do without his PC...
    3) Tested his graphics card in my system and again, it works and displays an image with no artifacts initially but as soon as I install the AMD drivers it just gives me a black screen. That's a pain because that was the most expensive part in his PC. I would have rather it was the CPU/motherboard/SSD/RAM that failed...

    Unfortunately I have no PSU testers but his system was drawing only 120W on load - so little that the PSU fan rarely span up so I don't think the PSU would be stressed out enough anyway.

    Well time to look for a graphics card!

    EDIT: I noticed there was a "Report a problem" alert too in the notification area and upon clicking on it, it showed lots of errors highlighting a "graphics hardware" issue. Can't remember the exact wording but it seems that was the culprit.
    Last edited by Ulti; 25-04-2015 at 09:29 PM.

  7. Received thanks from:

    gupsterg (26-04-2015)

  8. #5
    Senior Member Bonebreaker777's Avatar
    Join Date
    Dec 2012
    Location
    Herts, UK
    Posts
    1,991
    Thanks
    44
    Thanked
    190 times in 177 posts
    • Bonebreaker777's system
      • Motherboard:
      • MSI H97I AC
      • CPU:
      • Xeon 1225 v3 + Freezer 11 L
      • Memory:
      • 2 x 4GB 1600Mhz 1T-8-8-8-20 1.35V Crucial BallistiX Tactical VLP
      • Storage:
      • 128GB CRUCIAL MX100///XPEnology server + 3 x WD Purple 3TB
      • Graphics card(s):
      • Intel HD 4600
      • PSU:
      • be quiet! L8 300W PSU BN220
      • Case:
      • Cooler Master Elite 120
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • Samsung SyncMaster 226BW
      • Internet:
      • Virgin 100Mb

    Re: Freezing on bootup, possibly RAM?

    GPU gone (possibly under "high" load)? Still under warranty? If yes,return. If not any longer, then try to 're-bake' that green devil.

    Happens with and driver installation (old, new, beta, automatic)?

  9. Received thanks from:

    gupsterg (26-04-2015),Ulti (28-04-2015)

  10. #6
    Senior Member
    Join Date
    Mar 2015
    Location
    Lurking over a keyboard!
    Posts
    438
    Thanks
    216
    Thanked
    35 times in 33 posts
    • gupsterg's system
      • Motherboard:
      • Asus Maximus VII Ranger
      • CPU:
      • i5 4690K @ 4.9GHz
      • Memory:
      • Kingston HyperX Savage 2400Mhz 16GB
      • Storage:
      • Samsung 840 EVO 250GB + HGST 2TB
      • Graphics card(s):
      • Sapphire R9 Fury X
      • PSU:
      • Cooler Master V850
      • Case:
      • Silverstone Temjin 06 plus mods ;)
      • Operating System:
      • Win 7 Pro x64 / Win 10 Pro x64
      • Monitor(s):
      • Asus MG279Q
      • Internet:
      • TalkTalk VDSL

    Re: Freezing on bootup, possibly RAM?

    Quote Originally Posted by Bonebreaker777 View Post
    try to 're-bake'
    Agree, could work. I did it with a GTX 280 once, felt so nutty doing it! found no tips on Nigella's webpage either! LOL

    Quote Originally Posted by Bonebreaker777 View Post
    that green devil.
    I think wrong team colour chap! HD 7850 is red team .
    i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Kingston HyperX Savage 16GB@2400MHz 1T - Sapphire R9 Fury X (1145/545 Custom ROM, ~17.7K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850

    R7 1700@3.8GHz - Archon IB-E X2 - Asus Crosshair VI Hero - G.Skill Trident Z 3200MHz C14 - Sapphire Fury X (1145/545 Custom ROM, ~17.2K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850


  11. Received thanks from:

    Ulti (28-04-2015)

  12. #7
    Poor graduate. Ulti's Avatar
    Join Date
    Feb 2009
    Posts
    2,007
    Thanks
    702
    Thanked
    222 times in 191 posts
    • Ulti's system
      • Motherboard:
      • AsRock B450M Pro4
      • CPU:
      • AMD Ryzen 7 1800X
      • Memory:
      • Team Group Delta 32GB
      • Storage:
      • Samsung 970 EVO+ 500GB
      • Graphics card(s):
      • Palit GTX 1070 8GB
      • PSU:
      • SilverStone SX500-LG V2.0
      • Case:
      • Jonsbo UMX3 TG Version
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • AOC Agon AG322QC4 31.5"
      • Internet:
      • Plusnet Fibre Extra 80/20

    Re: Freezing on bootup, possibly RAM?

    I guess I could try to bake it but I've already got it listed as faulty on eBay and rebought another HD7850. Completely forgot about it - that's probably what people do on eBay, buy slightly faulty graphics cards and try to bake them haha.

    I also left memtest overnight on his PC and woke up to see 500+ errors! I realised they were different brands though, one is Mushkin and one is actually Integral. I guess I must have sold my PNY set or something and just remembered wrong. Don't want to bother trying to find out what the actual problem is so I'm going to just sell these and be done with it.

    Managed to grab a brand new set of low profile Kingston 8GB RAM on eBay for £30 delivered and a MSI HD7850 2GB for £35 from a nice chap on HUKD. Received them both today and I've just done 8 hours of memtest on the RAM and it passed without a single error and the graphics card didn't have a speck of dust so I'm really happy now. Scored some nice bargains! Now my brother is playing Skyrim on 1080p ultra settings at 60fps so he's a happy chap too.

    Thanks for the help everyone.

  13. Received thanks from:

    gupsterg (29-04-2015)

  14. #8
    Senior Member
    Join Date
    Mar 2015
    Location
    Lurking over a keyboard!
    Posts
    438
    Thanks
    216
    Thanked
    35 times in 33 posts
    • gupsterg's system
      • Motherboard:
      • Asus Maximus VII Ranger
      • CPU:
      • i5 4690K @ 4.9GHz
      • Memory:
      • Kingston HyperX Savage 2400Mhz 16GB
      • Storage:
      • Samsung 840 EVO 250GB + HGST 2TB
      • Graphics card(s):
      • Sapphire R9 Fury X
      • PSU:
      • Cooler Master V850
      • Case:
      • Silverstone Temjin 06 plus mods ;)
      • Operating System:
      • Win 7 Pro x64 / Win 10 Pro x64
      • Monitor(s):
      • Asus MG279Q
      • Internet:
      • TalkTalk VDSL

    Re: Freezing on bootup, possibly RAM?

    Nice to read you resolved it for minimal outlay .

    Cracking price on the RAM! .
    i5 4690K @ 4.9GHz CPU@1.255v 4.4GHz Cache@1.10v - Archon SB-E X2 - Asus Maximus VII Ranger
    Kingston HyperX Savage 16GB@2400MHz 1T - Sapphire R9 Fury X (1145/545 Custom ROM, ~17.7K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850

    R7 1700@3.8GHz - Archon IB-E X2 - Asus Crosshair VI Hero - G.Skill Trident Z 3200MHz C14 - Sapphire Fury X (1145/545 Custom ROM, ~17.2K 3DM FS)
    Samsung 840 Evo 250GB - Cooler Master V850


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •