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Thread: ARRRGH help windows help and suppirt not working

  1. #1
    we'll see about that... alterion's Avatar
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    ARRRGH help windows help and suppirt not working

    don't know if it ever worked or if i have intsalled something but the help and support centre in windows is not working. I have tried sevral fixes such as maulayy editing registry did nothing) and re-installing from the .inf file(also did nothing) i think the problem could lie in the fact that the file in the binaries is 710kb instead of 500kb. the exact message i get when trying to click on it is "windows could not open help and suppot beacuse a system serivce is not running. To fix the problem start the service called help and support"

  2. #2
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
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      • PSU:
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      • Coolermaster Elite 430
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      • Virgin Media Cable
    Have you run the System File Checker? Go to Start/Run/CMD and type in: SFC /Scannow. This option forces Windows to scan all protected system files immediately.

    Restore winhlp32.exe

  3. #3
    we'll see about that... alterion's Avatar
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    not tried that doing it now... see wether it finds anything other than my themse settings

  4. #4
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Can't promise it'll work, but best of luck.

  5. #5
    we'll see about that... alterion's Avatar
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    no it did nothing...any other suggestions??
    AMD3000+ ATIX800XL + GBNF44x mobo.. all at stock because they're good enough atm + CA A1 amp-->Mission 73S Loigtech MX1000 + 1GB ram + 1/3 TB HD array
    Wintendo XP + Linux (when it works) .. just incase you were wondering

  6. #6
    Will work for beer... nichomach's Avatar
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    • nichomach's system
      • Motherboard:
      • Gigabyte GA-870A-UD3
      • CPU:
      • AMD Phenom II X6 1055T 95W
      • Memory:
      • 16GB DR3
      • Storage:
      • 1x250GB Maxtor SATAII, 1x 400GB Hitachi SATAII
      • Graphics card(s):
      • Zotac GTX 1060 3GB
      • PSU:
      • Coolermaster 500W
      • Case:
      • Coolermaster Elite 430
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Dell 20" TFT
      • Internet:
      • Virgin Media Cable
    Have you used a registry cleaner utility recently? If so, try the vb script here:

    http://www.dougknox.com/xp/scripts/fixwinxphelp.vbs

    FWIW, what it does is shown here:

    Code:
    'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
    '© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
    'Based on information provided by Bill James (http://www.billsway.com)
    
    On Error Resume Next
    
    'Declare variables
    Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
    Dim jobfunc
    
    'Set the Windows Script Host Shell and assign values to variables
    Set WSHShell = WScript.CreateObject("WScript.Shell")
    
    p1 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
    p2 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
    p3 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
    p4 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
    
    Set fso = CreateObject("Scripting.FileSystemObject")
    Set q = fso.GetSpecialFolder(0)
    
    q1 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1"
    q2 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
    q3 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2"
    q4 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
    
    'Describe the funtion of the script for a dialog box
    
    jobfunc = "This VB Script has repaired the damage done" 
    jobfunc = jobfunc & vbCR & "when you ran EasyCleaner on your Windows® XP" 
    jobfunc = jobfunc & vbCR & "installation, by restoring the correct Registry"
    jobfunc = jobfunc & vbCR & "values for Help and Support."
    
    'This section writes the correct values to the Registry
    
    WSHShell.RegWrite p1, q1
    WSHShell.RegWrite p2, q2
    WSHShell.RegWrite p3, q3
    WSHShell.RegWrite p4, q4
    
    WshShell.Run("helpctr -regserver")
    
    Set Wshshell = Nothing
    
    t = "Confirmation"
    MyBox = MsgBox (jobfunc, 4096, t)

  7. #7
    we'll see about that... alterion's Avatar
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    nope i havn't saw that already... thanks though... anymore for anymore
    AMD3000+ ATIX800XL + GBNF44x mobo.. all at stock because they're good enough atm + CA A1 amp-->Mission 73S Loigtech MX1000 + 1GB ram + 1/3 TB HD array
    Wintendo XP + Linux (when it works) .. just incase you were wondering

  8. #8
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    Quote Originally Posted by alterion
    nope i havn't saw that already... thanks though... anymore for anymore
    Have you tried turning on the service through administrative tools? that happened to me one time when i downloaded a program... the program disabled some of my services andi had to manually turn them back on.

  9. #9
    Xcelsion... In Disguise. Xaneden's Avatar
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    My suggestion with anything like this is simple:

    Reinstall Windows.

    I know that may not seem ideal, but it usually works out to be a quicker solution than searching around for fixes to something that sounds like a corruption.
    New Sig on the Way...

  10. #10
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    • Brodieman's system
      • Motherboard:
      • ASUS P5N32-E SLI
      • CPU:
      • Intel Core2Duo 6600
      • Memory:
      • 4GB
      • Storage:
      • 2x320GB
      • Graphics card(s):
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    I'd try enabling the "Help and Support" Service first... as it's quicker and easier than re-installing windows (unless you have a ghost image and don't mind backing up for files)

    1) Goto Run
    2) Type "services.msc" (without the " marks)
    3) Locate "Help and Support" in the list of services and double click
    4) Set startup type to Automatic
    5) Click the Start button..
    6) Close the services mmc

    Let us know if this helps

  11. #11
    we'll see about that... alterion's Avatar
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    i'll try that last fix.. but for re-installing windows do you have to format your hdd? iif so i would have to hook my pc up to my parents one so that i could write some backup cd's (newpc has only dvd-rom drive). thanks alot for all your help
    AMD3000+ ATIX800XL + GBNF44x mobo.. all at stock because they're good enough atm + CA A1 amp-->Mission 73S Loigtech MX1000 + 1GB ram + 1/3 TB HD array
    Wintendo XP + Linux (when it works) .. just incase you were wondering

  12. #12
    Xcelsion... In Disguise. Xaneden's Avatar
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    Well, an upgrade installation of Windows XP might fix the problem, but then again it might not. So I suggest you hook your PC up to your parent's PC and back up your files.

    You could try installing Windows XP in the same partition but use a different system root (for instance, C:\WINXP instead of C:\Windows) but in my experience that tends to be a pretty buggy solution with older software.
    New Sig on the Way...

  13. #13
    we'll see about that... alterion's Avatar
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    ok i think i may have the problem.. under services i DONT HAVE a help and supprot service.. running or otherwise.. guess i will just have to re-install windows
    AMD3000+ ATIX800XL + GBNF44x mobo.. all at stock because they're good enough atm + CA A1 amp-->Mission 73S Loigtech MX1000 + 1GB ram + 1/3 TB HD array
    Wintendo XP + Linux (when it works) .. just incase you were wondering

  14. #14
    Xcelsion... In Disguise. Xaneden's Avatar
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    Unlucky there Alterion.

    If you need any help with the reinstallation/networking backup process, don't hesitate to ask.
    New Sig on the Way...

  15. #15
    we'll see about that... alterion's Avatar
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    right fuggar all of this i'm doing a complete windows re-install and backup. I'm not having my PC running funny. trying to update windows didn't work cause of a 3rd party krenl conflict and it directed me to a support page on microsoft that did not exist. . WHY dosn't half life 2 run on linux or mac's??? it would make my life so much eaiser if it did. on the positive side i've found somewhere which is about to get some e431s in stock in silver so i can get my monitr today and get off this gateway 15" CRT. I think all my problems may have stemmed from Style xp... which is a very bad program. i will open up my pc and connect it to my old gateway p166 for the gd-rewriter and floopy drive now.
    AMD3000+ ATIX800XL + GBNF44x mobo.. all at stock because they're good enough atm + CA A1 amp-->Mission 73S Loigtech MX1000 + 1GB ram + 1/3 TB HD array
    Wintendo XP + Linux (when it works) .. just incase you were wondering

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