Re: Green dots on black screen
So ccl emailed twenty minutes ago saying the item has been tested and is fault free. I've told them I'm not happy with that as I had enough hardware to show that the only item causing this issue was that gpu. I also forwards them some pictures of the artifacts. Grrr. Life lesson? Only buy from Amazon.
Re: Green dots on black screen
It's a very frustrating situation to find yourself in - I get the feeling some testers must ignore the customer report and do minimal testing. It's particularly annoying with intermittent faults.
A friend of mine (with a different company) purchased a gaming laptop which was constantly BSODing in games and was back and forth to the retailer something like four times claiming 'no fault found' and blaming it on user/software, even though he took videos of it happening on the freshly reformatted system with no modifications besides a single installed game. They did eventually give up and refund him but he was without a working system for months because of it.
I understand many issues will be user error, and there has to be some sensible mid-ground where retailers aren't being put out of business by people abusing the system, but they must also realise the amount of customers they risk losing to their larger competitors if they maintain what seems to be a fairly anti-consumer approach to dealing with faults?
There's an online power tool company I intend to never touch with a bargepole again after my experience with them (I think I might have mentioned it elsewhere) - a faulty-on-arrival power tool which they refused to take back as they claimed they 'only deal with businesses' so they chose to ignore the consumer protection laws (there was more to it than this and many emails where the arrogant 'support' agent just refused to do anything). Had I not been in a rush for a working tool I would have taken it further, but as it happened I just ended up contacting the manufacturer directly. Thankfully, the manufacturer's own support was excellent and had the repaired tool back to me within a couple of days, even though they were a bit bemused that the retailer wouldn't deal with me. Looking at Google reviews, it seems this experience with them is very common, and I'm surprised Trading Standards haven't stepped in yet. They're ranked relatively highly on Google and are often the cheapest - I guess there's a reason for that, eh?
They also claim to have good reviews - the problem with that of course is most people who leave positive reviews are simply commenting on whether or not they received the product - receiving what you paid for within a reasonable time does not constitute 'good' service IMO, it's just expected, surely?
I think a much better review model on places like Google reviews would be to separate out the 'I received it, 5 stars' dross from the useful reviews based on customer support, etc. Of course, there's still a balance to strike between building an honest picture and allowing disgruntled but in-the-wrong customers from tarnishing a good business image, but businesses have the right to reply and it tends to be fairly obvious when you read reviews, which ones are genuine.
Sorry for going off onto my own rant!
Re: Green dots on black screen
Well, I refused to take it back. So I have paid the return postage (which was £2.99) and they are giving me a full refund minus that charge. So that's fine.
However, I can't find another one for the price I paid (£288)! Must be this lockdown stuff and the nosedive of the pound.
Re: Green dots on black screen
The value of the Pound hasn't changed all that much apart from a brief dip a couple of weeks back. I suspect stock levels would be more to blame.
I'm not making a recommendation because I don't know much about this specific card, but it looks fairly cheap? https://www.overclockers.co.uk/palit...gx-04n-pl.html
Re: Green dots on black screen
Thanks for the recommendation. However, I am keen to stay away from the single fan cards. They tend to be louder. Scan had an offer on the evga cards. However, the offer must have ended on Monday and its now £75 more expensive :(
Re: Green dots on black screen
Re: Green dots on black screen
Thanks! I'll have a look at that one :)
Re: Green dots on black screen
Quote:
Originally Posted by
neonplanet40
Hi folks, I have recently set up a new htpc. The hard is as follows:
Ryzen 3600
Asus B450 mobo
16gb patriot 3200 ram
Asus rx 2060
Corsair tx550w
Display is an Epson Tw9400 projector
Problem:
I have noticed when there is a black screen (for example at the start of a movie using kodi) there is loads of tiny green dots displayed.
I ran furmark and noticed nothing
No crashes etc. It mostly seems to be when the screen is black.
Any ideas what it could be? Two things I am going to try today are another hdmi lead and reinstalling gpu drivers.
Everything in the machine is running cool. I haven't over clocked at all.
It's annoying and I'm hoping it isn't the gpu as returns right now would be a nightmare. I will try and take a screenshot later.
Try Run >> Dxdiag and see if the dots are still there
Under Display tab, click on Test DirectDraw
and click on Test Direct3D
and see if the dots are still there
If they are I think the video card is bad and you should return the Computer to where you bought it, to see if they will exchange it.
If not, you might have to send the video card back to Gigabyte for repair/replacement.
Re: Green dots on black screen
Did you even read the thread?