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Thread: Green dots on black screen

  1. #17
    The Irish Drunk! neonplanet40's Avatar
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    Re: Green dots on black screen

    So ccl emailed twenty minutes ago saying the item has been tested and is fault free. I've told them I'm not happy with that as I had enough hardware to show that the only item causing this issue was that gpu. I also forwards them some pictures of the artifacts. Grrr. Life lesson? Only buy from Amazon.
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
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    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

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  3. #18
    Senior Member watercooled's Avatar
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    Re: Green dots on black screen

    It's a very frustrating situation to find yourself in - I get the feeling some testers must ignore the customer report and do minimal testing. It's particularly annoying with intermittent faults.

    A friend of mine (with a different company) purchased a gaming laptop which was constantly BSODing in games and was back and forth to the retailer something like four times claiming 'no fault found' and blaming it on user/software, even though he took videos of it happening on the freshly reformatted system with no modifications besides a single installed game. They did eventually give up and refund him but he was without a working system for months because of it.

    I understand many issues will be user error, and there has to be some sensible mid-ground where retailers aren't being put out of business by people abusing the system, but they must also realise the amount of customers they risk losing to their larger competitors if they maintain what seems to be a fairly anti-consumer approach to dealing with faults?

    There's an online power tool company I intend to never touch with a bargepole again after my experience with them (I think I might have mentioned it elsewhere) - a faulty-on-arrival power tool which they refused to take back as they claimed they 'only deal with businesses' so they chose to ignore the consumer protection laws (there was more to it than this and many emails where the arrogant 'support' agent just refused to do anything). Had I not been in a rush for a working tool I would have taken it further, but as it happened I just ended up contacting the manufacturer directly. Thankfully, the manufacturer's own support was excellent and had the repaired tool back to me within a couple of days, even though they were a bit bemused that the retailer wouldn't deal with me. Looking at Google reviews, it seems this experience with them is very common, and I'm surprised Trading Standards haven't stepped in yet. They're ranked relatively highly on Google and are often the cheapest - I guess there's a reason for that, eh?

    They also claim to have good reviews - the problem with that of course is most people who leave positive reviews are simply commenting on whether or not they received the product - receiving what you paid for within a reasonable time does not constitute 'good' service IMO, it's just expected, surely?
    I think a much better review model on places like Google reviews would be to separate out the 'I received it, 5 stars' dross from the useful reviews based on customer support, etc. Of course, there's still a balance to strike between building an honest picture and allowing disgruntled but in-the-wrong customers from tarnishing a good business image, but businesses have the right to reply and it tends to be fairly obvious when you read reviews, which ones are genuine.

    Sorry for going off onto my own rant!

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  5. #19
    The Irish Drunk! neonplanet40's Avatar
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    Re: Green dots on black screen

    Well, I refused to take it back. So I have paid the return postage (which was £2.99) and they are giving me a full refund minus that charge. So that's fine.

    However, I can't find another one for the price I paid (£288)! Must be this lockdown stuff and the nosedive of the pound.
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
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    Re: Green dots on black screen

    The value of the Pound hasn't changed all that much apart from a brief dip a couple of weeks back. I suspect stock levels would be more to blame.

    I'm not making a recommendation because I don't know much about this specific card, but it looks fairly cheap? https://www.overclockers.co.uk/palit...gx-04n-pl.html

  7. #21
    The Irish Drunk! neonplanet40's Avatar
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      • CPU:
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      • Memory:
      • Patriot 32 GB DDR4 3200 MHz
      • Storage:
      • 1TB WD_Black SN770, 1TB Koxia nvme
      • Graphics card(s):
      • MSI RTX4070Ti Gaming X TRIO
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      • Enermax Supernova G6 850W
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    Re: Green dots on black screen

    Thanks for the recommendation. However, I am keen to stay away from the single fan cards. They tend to be louder. Scan had an offer on the evga cards. However, the offer must have ended on Monday and its now £75 more expensive

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    Senior Member watercooled's Avatar
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    Re: Green dots on black screen


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  10. #23
    The Irish Drunk! neonplanet40's Avatar
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    Re: Green dots on black screen

    Thanks! I'll have a look at that one
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

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    Re: Green dots on black screen

    Quote Originally Posted by neonplanet40 View Post
    Hi folks, I have recently set up a new htpc. The hard is as follows:

    Ryzen 3600
    Asus B450 mobo
    16gb patriot 3200 ram
    Asus rx 2060
    Corsair tx550w

    Display is an Epson Tw9400 projector

    Problem:

    I have noticed when there is a black screen (for example at the start of a movie using kodi) there is loads of tiny green dots displayed.

    I ran furmark and noticed nothing
    No crashes etc. It mostly seems to be when the screen is black.

    Any ideas what it could be? Two things I am going to try today are another hdmi lead and reinstalling gpu drivers.
    Everything in the machine is running cool. I haven't over clocked at all.

    It's annoying and I'm hoping it isn't the gpu as returns right now would be a nightmare. I will try and take a screenshot later.
    Try Run >> Dxdiag and see if the dots are still there

    Under Display tab, click on Test DirectDraw
    and click on Test Direct3D

    and see if the dots are still there

    If they are I think the video card is bad and you should return the Computer to where you bought it, to see if they will exchange it.

    If not, you might have to send the video card back to Gigabyte for repair/replacement.

  12. #25
    Super Moderator Jonj1611's Avatar
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    Re: Green dots on black screen

    Did you even read the thread?
    Jon

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