Replacing a character key on keyboard

A friend of mine (no really, not me just pretending) bought a nice looking laptop (widescreen and everything!) from PC World :rant:
The 'G' key fell off the other day, after about 5 months of normal use.
She took it in to PC world, they 'fixed' it but the key fell off again.:mad:
On the helpline, they said that they could issue a reference (which will take two days to issue by snail mail only) and then she could telephone a courier to arrange collection for pickup, with a 7 day turn-around. The laptop will therefore be out of her hands for +/- 10 days.

She is unhappy with this and just wants a new key put on, but I have no idea what to suggest other than voice her unhappiness at PC world, but let them do it. Any on-line retailers don't sell character keys to my knowledge, and even if they did it'd probably be a different size/colour etc.

Any ideas are welcome.:bowdown:

Could she not get them to ship out a replacement keyboard? Failing that I think if it was that nice a lappy I'd bite the bullet and shell out for another keyboard myself (they'll prolly refuse to replace the entire keyboard stating that it's user damage, rather than faulty materials) - what make/model is it?

It's a Packard Bell:Oops:
I've recommended she go to Evesham next time.

she could ask them for a loan unit, but i dont think theres much you can do there.. make sure she backs everything up before sending the lappy off

Have you checked the PB website MSIC? You may well be able to purchase a replacement keyboard or even blag one for free from them...

She has emailed them to ask for them to just post out a single key. BTW it's a 'J', not a 'G' (just in case someone wanted to send me one anyway!). No reply yet.
I think it'll end up being couriered to them for replacement.

Cheers anyway lads / ladies.