NAS Problems

[ctid]

I've bought myself a Maxtor Shared Storage NAS drive, and am following the setup to the letter. When I plug the ethernet cable into my router, the whole network dies completely. After a minute or so, I get network access back, but internet access it non-existent. It takes 3 or 4 reboots of the router to get internet access back.

Any ideas why?

[abeacock]

I have bought the MSS from Staples this past week so I'm familiar with setting it up.

Is it the MSS or the MSS Plus?

What is the IP address range and subnet of your network?

Do you have DHCP enabled on your router?

[ctid]

It's the MSS. Got it from Staples today.

IP Range is 192.168.2.x
Subnet mask is 255.255.255.0

Router has DHCP enabled.

[abeacock]

If you have DHCP setup correctly and have free leases/slots available within it's range then I'm not sure why it wouldn't work.

How many other devices are connected to your network?

What make & model is your router?

[ctid]

There's about 5 wireless devices, and 2 other ethernet devices connected to the network atm. I'm not too sure what the make and model of my router is. The firmware of it is:

ETHADSL_USB_080902_REL8K

It's all I can find out atm.

edit: The model number is PT-3830. It's either an Etec or Web Excel router. Never heard of them before, but my WRT54GS is currently out of action, and this is the only other wireless router I have.

[abeacock]

Once the MSS is plugged in and stopped messing with your network, are you able to get into the admin screens of your router?

If so does it list the MSS in the DHCP client list?

How big is your router's DHCP range? Mine was limited to about 10 devices (I think) as the factory defaults.

[jamin]

Can you access the NAS via the web interface at all, does it respond to pings?

How did you configure it? Via the network or using a crossover cable?

[ctid]

I set up the NAS by connecting it to the router, and ignoring the fact I had no internet access. It has been given the IP of 192.168.2.8, which doesnt conflict with anything else. It's working perfectly, apart from the internet access.

When the NAS is connected to the router, the WAN light continiously flashes, and the Data light stays unlit. The ethernet connection lights also flash.

I've no idea

[abeacock]

Have you tried plugging the NAS into a different network port on your router?

To be honest, you have got me stumped! Please post to this thread once you have found the solution.

[ctid]

I've tried a different port as well. I'm gonna contact maxtor tomorrow.

[Splash]

Just to clarify - is your PC connected in through the switch on the NAS or the switch built into your router? If it's hooked up to the NAS do you get internet access if you connect to the router?

[abeacock]

Do you know which version of the firmware your device has on it?
You can find it out in the top left of the admin interface if you are able to get into that.

There is a version on Maxtor's site listed as 2.6.2 but I'm questioning whether we can use it for the MSS rather than the MSS+:
http://forums.hexus.net/showthread.php?t=90935

[b0redom]

Try forcing the media type to 100MBit/Full duplex on all the devices - could be auto negotiation going a bit hairy....

Tom

[ctid]

I'm running 1.20, and my pcs are connected to the switch on the router itself.

How do I force the media type to Full Duplex?

[Splash]

Into device manager, double click you NIC and select Advanced>speed and duplex and set it to 100Mbps Full Duplex. Can't see what difference it would make, but...

I'm not familiar with the shared storage series - ignore my comment re a switch on the unit as I had it confused with another NAS. It's been hectic at work today, alright?

Anyways, what can you run a tracert to www.bbc.co.uk or similar and post the results?

[ctid]

Into device manager, double click you NIC and select Advanced>speed and duplex and set it to 100Mbps Full Duplex. Can't see what difference it would make, but...

I'm not familiar with the shared storage series - ignore my comment re a switch on the unit as I had it confused with another NAS. It's been hectic at work today, alright?

Anyways, what can you run a tracert to www.bbc.co.uk or similar and post the results?

I'm actually at work at the moment, but I tried pinging and tracert to google last night, and just got connection timed out messages.