Page 1 of 2 12 LastLast
Results 1 to 16 of 31

Thread: The future's dull, the future's Orange

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,101
    Thanks
    0
    Thanked
    2,002 times in 708 posts

    The future's dull, the future's Orange

    There's nothing quite as frustrating as poor customer service and to my experience, Orange truly excel at providing some of the worst customer service you're likely to find.
    Read more.

  2. #2
    The King of Vague Steve B's Avatar
    Join Date
    Oct 2005
    Location
    Glasgow
    Posts
    5,051
    Thanks
    116
    Thanked
    67 times in 63 posts

    Re: The future's dull, the future's Orange

    wonder what Orange's response to this might be?

  3. #3
    mutantbass head Lee H's Avatar
    Join Date
    Dec 2003
    Location
    M28, Manchester
    Posts
    14,204
    Thanks
    337
    Thanked
    671 times in 580 posts
    • Lee H's system
      • Motherboard:
      • MSI Z370 Carbon Gaming
      • CPU:
      • Intel i7 8700K Unlocked CPU
      • Memory:
      • 16 GB Corsair Vengeance 3200 LPX
      • Storage:
      • 250GB 960 EVO + a few more drives
      • Graphics card(s):
      • 6GB Palit GTX 1060 Dual
      • PSU:
      • Antec Truepower 750W Modular Blue
      • Case:
      • Corsair 600T White Edition
      • Operating System:
      • Windows 10 PRO
      • Monitor(s):
      • 27" Asus MX279H & 24" Acer 3D GD245HQ + the 3D glasses
      • Internet:
      • Virgin Media

    Re: The future's dull, the future's Orange

    Ouch thats shocking really.

    Years ago Orange used to be absolutely fantastic, back in the days of the everyday 50 tarriff, but now this is the second horror story I've heard this week.

  4. #4
    Member
    Join Date
    Aug 2005
    Posts
    94
    Thanks
    5
    Thanked
    4 times in 4 posts

    Re: The future's dull, the future's Orange

    Quote Originally Posted by Lee @ SCAN View Post
    Ouch thats shocking really.

    Years ago Orange used to be absolutely fantastic, back in the days of the everyday 50 tarriff, but now this is the second horror story I've heard this week.

    same here! Everyday50 (previous everyday 20?) era was great, handsets serivce etc were great. I had a problem with a handset upgrade as the op did...left them for tmobile who (after 18 months) seam to be fine.

    I find it a shame about trhe whole handset price for one person, then a discounted price upon asking for a PAC!

  5. #5
    Senior Member
    Join Date
    Jul 2003
    Location
    Nuneaton
    Posts
    291
    Thanks
    8
    Thanked
    5 times in 5 posts
    • Re-Invented's system
      • Motherboard:
      • Asus P5W Deluxe
      • CPU:
      • Core 2 Duo E6600
      • Memory:
      • 2x1 GB Geil 6400
      • Storage:
      • 2x 320 Seagate Drives SATA
      • PSU:
      • 700w FSP Epsilon
      • Case:
      • Silverstone TJ0?
      • Operating System:
      • Vista Ultimate
      • Monitor(s):
      • 43" Pioneer 436XDE
      • Internet:
      • Be There 24mb

    Re: The future's dull, the future's Orange

    I've no problems with Orange phones but i always use Orange Premier, this puts you to UK Call Centres Immediatley which is ncie so I cant say they have bad CS as I use the premier service

    Lee

  6. #6
    HEXUS.timelord. Zak33's Avatar
    Join Date
    Jul 2003
    Location
    I'm a Jessie
    Posts
    35,070
    Thanks
    3,066
    Thanked
    3,083 times in 1,885 posts
    • Zak33's system
      • Storage:
      • Kingston HyperX SSD, Hitachi 1Tb
      • Graphics card(s):
      • Nvidia 1050
      • PSU:
      • Coolermaster 800w
      • Case:
      • Silverstone Fortress FT01
      • Operating System:
      • Win10
      • Internet:
      • Zen FTC uber speedy

    Re: The future's dull, the future's Orange

    they were once....SOOOO GOOD.

    My Orange Mobile account has only become a drain on my patience since they decided to have a broadband presence as well.

    Tis such a waste....they were SOO good once. And now...painfully incompetent. I literally DREAD tryint to upgrade next time 'round

    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  7. #7
    Flak Monkey! Dorza's Avatar
    Join Date
    Jul 2003
    Location
    UK - South Wales
    Posts
    1,762
    Thanks
    34
    Thanked
    17 times in 15 posts
    • Dorza's system
      • Motherboard:
      • Asus P5B Deluxe - WiFi
      • CPU:
      • Q6600 @ 3.06Ghz
      • Memory:
      • 2GB Crucial
      • Storage:
      • 500GB Samsung SpinPoint
      • Graphics card(s):
      • Geforce 9600GT
      • PSU:
      • Cosair HX520W
      • Case:
      • LianLi something something or other
      • Monitor(s):
      • Eizo FlexScan S1910 (1280*1024)
      • Internet:
      • 2mb Virgin (when they want to give me that: else 1mb)

    Re: The future's dull, the future's Orange

    After looking around for the best deal I went with a T-Mobile Vario III (aka TyTn II) on the Flext 20 + web'n'walk tariff for £22.50 per month. The web aspect of it was great I thought. Anyway the phone arrives; I fire it up everything works great. The phone is advertised as having HSDPA technology everywhere you look. Its even part of the feature list on the T-Mobile box that it came in...”HSDPA 3.6Mbps Technology” is what it says. For all intents and purposes, when you get this phone you will have a hsdpa enabled phone, nothing on the t-mobile site states otherwise, at least not when I signed up.

    However after a few days it became clear that I was not getting HSDPA connections, so I phoned them up. After a 30 minute on hold while we sort it out for you period, I was told that only Flext Web’n’walk Plus customers get HSDPA speeds. At the time I ordered the phone, their website and T&C made absolutely no mention of this. Like I said previously as far as anyone ordering the phone is concerned they will have access to a HSDPA connection on standard Flex + Web’n’Walk tariffs. To cut a long story short, there was nothing the CS rep could do for me on my current tariff. They wanted me to upgrade to get HSDPA…I politely told them where to stick that offer.

    All in all I am totally peed off with T-Mobile for not stating CLEARLY what it is you will and won't get, BEFORE you part cash with them. I will not fall into this trap again and will refuse on principle any upgrade offers that come my way, when my contract ends. Tried them once, and not again. They fail where I’m concerned and can stick it.

    I am generally sick of customer support in the UK, it is largely non-existent. Service providers top my hate list, be it ISPs or mobile services. They are all the same imo, and for what its worth MOST of the bad CS is caused by people half a world away. Why should they care, they are half a word away as I say. They completely suck at their jobs and I am completely fed up of having to go through to them. On the rare, occasion that I get through to an incompetent British CS person, I am very nearly ecstatic, based purely on the fact that I can understand them, and they can understand me. Then if they can’t help me, my cautious happiness ends and I'm put through to a foreigner…Great, a further step backwards.

    If the customer and the person on the other end can't understand each other properly (which is the foundation to good communications), then how on earth can a proper service be provided? All this agro so that money grabbing companies can save a few quid on cheep labour. Sorry to put it like that, but that’s what it boils down to....Money, not service.

    In relation to orange, one of my mates is still waiting for his broadband gear to be delivered. He was expecting the stuff in early December. My other mate has also had outings on the phone with them. EDIT just to add, that when I was a PAYG customer with them, I often found their staff to be rude, condescending and very hard to understand, yet they make you feel like your the one thats at fault with their attitude.

    Virgin Media are also completely and utterly useless on the phone. My dad asked them to send details through of exactly what it was he was having with them. He was moving to the TV service and wanted a complete breakdown of the TV services he was getting. After phoning once and not receiving the info, he phoned again and they assured him it would be sent out. Two days later they send him a HDMI cable with a letter stating at this cable was a replacement for the faulty one we received at the time of installation….A faulty cable which doesn’t exist. I mean come on, sort it out. Talk about utterly useless.

    Oh and I won’t even start to talk about how neolithic people in my local council are. The above companies are bad, but these guys in the council are something different.
    Last edited by Dorza; 15-01-2008 at 07:17 PM.

  8. #8
    Senior Member
    Join Date
    Nov 2004
    Posts
    2,028
    Thanks
    3
    Thanked
    34 times in 29 posts

    Re: The future's dull, the future's Orange

    got to agree re: the orange broadband side, the customer service is appalling, and I hate the indian call centres. Ever since orange took over the broadband from wanadoo my speed went down and contacting the call centre was nigh impossible.

    I ended up going to post office broadband and am happy with it

  9. #9
    DR
    DR is offline
    on ye old ship HEXUS DR's Avatar
    Join Date
    Jul 2003
    Location
    HEXUS HQ, Elstree
    Posts
    13,405
    Thanks
    1,049
    Thanked
    827 times in 370 posts

    Re: The future's dull, the future's Orange

    I got to say - I find Orange pretty ace - thing is I' a corp customer and seem to manage to get things sorted.

    The biggest challenge they face is most of the staff seem to be 'jobsworths' and don't actually care - when you find someone who does get their DDI.

  10. #10
    Treasure Hunter extraordinaire herulach's Avatar
    Join Date
    Apr 2005
    Location
    Bolton
    Posts
    5,618
    Thanks
    18
    Thanked
    172 times in 159 posts
    • herulach's system
      • Motherboard:
      • MSI Z97 MPower
      • CPU:
      • i7 4790K
      • Memory:
      • 8GB Vengeance LP
      • Storage:
      • 1TB WD Blue + 250GB 840 EVo
      • Graphics card(s):
      • 2* Palit GTX 970 Jetstream
      • PSU:
      • EVGA Supernova G2 850W
      • Case:
      • CM HAF Stacker 935, 2*360 Rad WC Loop w/EK blocks.
      • Operating System:
      • Windows 8.1
      • Monitor(s):
      • Crossover 290HD & LG L1980Q
      • Internet:
      • 120mb Virgin Media

    Re: The future's dull, the future's Orange

    Quote Originally Posted by Dorza View Post
    After looking around for the best deal I went with a T-Mobile Vario III (aka TyTn II) on the Flext 20 + web'n'walk tariff for £22.50 per month. The web aspect of it was great I thought. Anyway the phone arrives; I fire it up everything works great. The phone is advertised as having HSDPA technology everywhere you look. Its even part of the feature list on the T-Mobile box that it came in...”HSDPA 3.6Mbps Technology” is what it says. For all intents and purposes, when you get this phone you will have a hsdpa enabled phone, nothing on the t-mobile site states otherwise, at least not when I signed up.

    However after a few days it became clear that I was not getting HSDPA connections, so I phoned them up. After a 30 minute on hold while we sort it out for you period, I was told that only Flext Web’n’walk Plus customers get HSDPA speeds. At the time I ordered the phone, their website and T&C made absolutely no mention of this. Like I said previously as far as anyone ordering the phone is concerned they will have access to a HSDPA connection on standard Flex + Web’n’Walk tariffs. To cut a long story short, there was nothing the CS rep could do for me on my current tariff. They wanted me to upgrade to get HSDPA…I politely told them where to stick that offer.

    All in all I am totally peed off with T-Mobile for not stating CLEARLY what it is you will and won't get, BEFORE you part cash with them. I will not fall into this trap again and will refuse on principle any upgrade offers that come my way, when my contract ends. Tried them once, and not again. They fail where I’m concerned and can stick it.
    THats quite interesting, wonder if its set on a per sim basis? I have a TyTN that i upgraded to WM6, which enables HSDPA, and it works fine.

  11. #11
    mush-mushroom b0redom's Avatar
    Join Date
    Oct 2005
    Location
    Middlesex
    Posts
    3,412
    Thanks
    169
    Thanked
    356 times in 274 posts
    • b0redom's system
      • Motherboard:
      • Some iMac thingy
      • CPU:
      • 3.4Ghz Quad Core i7
      • Memory:
      • 24GB
      • Storage:
      • 3TB Fusion Drive
      • Graphics card(s):
      • nViidia GTX 680MX
      • PSU:
      • Some iMac thingy
      • Case:
      • Late 2012 pointlessly thin iMac enclosure
      • Operating System:
      • OSX 10.8 / Win 7 Pro
      • Monitor(s):
      • Dell 2713H
      • Internet:
      • Be+

    Re: The future's dull, the future's Orange

    I've got a corp account with them too, and I find them to be completely useless too. 18 months on from their inept Richmond-upon-Thames store trying to sort out merging a personal account with a business account they've still not managed it.

    In the first few months with them, I spent literally hours on hold with their support/accounts department trying to sort out the issues I had with them.

    My contract it up in 7 days, and there is NO WAY I'll renew with them on principle.

  12. #12
    HEXUS.gaming Steven W's Avatar
    Join Date
    Nov 2005
    Posts
    6,592
    Thanks
    245
    Thanked
    59 times in 50 posts

    Re: The future's dull, the future's Orange

    Orange has always been fine for me, however I've never had to call the customer service line.

  13. #13
    Registered+
    Join Date
    Aug 2005
    Location
    Bath
    Posts
    51
    Thanks
    0
    Thanked
    2 times in 2 posts
    • goldcd's system
      • Motherboard:
      • Abit an8 fatality
      • CPU:
      • X2 4400+
      • Memory:
      • 2G Patriot
      • Storage:
      • A Tb or so of random drives
      • Graphics card(s):
      • 7900gtx
      • PSU:
      • 800W thingie
      • Case:
      • Very old and much loved Lian Li.
      • Monitor(s):
      • 24" Dell
      • Internet:
      • 10 Meg Cable (which I hate)

    Re: The future's dull, the future's Orange

    Just to repeat what others have said, Orange did use to be great. Cost a bit more than the other operators, but everything just worked. Your phone broke, you called them and the next day a replacement was there (and this was provided by the insurance that was included in the monthly payment).
    I finally left them, swearing never to return a few years ago when my P800 packed up. It was dead. I couldn't turn it on. Definitely definitely broken. Called up to report this and was told they couldn't accept it was broken.
    Why not I asked.
    Because it's a higher value smartphone and has to be confirmed as broken by them.
    Ok - Can you put me through to them?
    No - they don't talk to the public.
    Hmmm. Can you talk to them?
    No - I can only raise a ticket.
    Anyway, long and the short of this was that I spent over a month calling first line support asking them why nobody had got in contact with me. Nice scottish ladies on the phone were as lovely as ever and sympathised with me completely - but couldn't do anything to help.
    From what I gather they've just got worse and worse since I left, cutting benefits, creating convoluted packages and finally topping it off with the most insane 'What animal are you?' plans. Crap companies I can accept and avoid, but watching one you previously 'liked' be systematically destroyed.. Still could be worse, I could be one of those nice scottish ladies who were helplessly forced to listen to me, before being offshored.

  14. #14
    Registered User
    Join Date
    Jan 2008
    Posts
    1
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: The future's dull, the future's Orange

    Hi - i got this link through a google alert and to be honest, it brings back nightmares of when I was with orange broadband (and mobile). Exactly as you have said, they WERE an excellent company when it was just mobile phones and then they decided to take over wanadoo and things went bad, in fact really bad.

    There is a website that you may want to take a look at orangeproblems.co.uk where there is a lot of help about many of the problems with orange and their customer support (or lack of).

    Thought i'd help you out after reading the google news alert!

    Good luck

  15. #15
    Flak Monkey! Dorza's Avatar
    Join Date
    Jul 2003
    Location
    UK - South Wales
    Posts
    1,762
    Thanks
    34
    Thanked
    17 times in 15 posts
    • Dorza's system
      • Motherboard:
      • Asus P5B Deluxe - WiFi
      • CPU:
      • Q6600 @ 3.06Ghz
      • Memory:
      • 2GB Crucial
      • Storage:
      • 500GB Samsung SpinPoint
      • Graphics card(s):
      • Geforce 9600GT
      • PSU:
      • Cosair HX520W
      • Case:
      • LianLi something something or other
      • Monitor(s):
      • Eizo FlexScan S1910 (1280*1024)
      • Internet:
      • 2mb Virgin (when they want to give me that: else 1mb)

    Re: The future's dull, the future's Orange

    Quote Originally Posted by sparky99 View Post
    Hi - i got this link through a google alert and to be honest, it brings back nightmares of when I was with orange broadband (and mobile). Exactly as you have said, they WERE an excellent company when it was just mobile phones and then they decided to take over wanadoo and things went bad, in fact really bad.

    There is a website that you may want to take a look at orangeproblems.co.uk where there is a lot of help about many of the problems with orange and their customer support (or lack of).

    Thought i'd help you out after reading the google news alert!

    Good luck
    Wow, things really must be bad if there's a forum dedicated to discussing the problems of one company.

  16. #16
    Registered User
    Join Date
    Aug 2004
    Posts
    5
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: The future's dull, the future's Orange

    After a few bad experiances with Orange and their indian call center, i just demand to be put through to a UK representitive. I hate being rude because I used to work in a call center but if they insist on helping you, ask their name and when you've got it, let them know you'll be explaining they're the reason you're going to be giving for cancelling your contract if they don't put you through

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Trouble after signing up to Orange Broadband
    By Parm in forum Networking and Broadband
    Replies: 1
    Last Post: 29-12-2007, 12:51 PM
  2. Orange Service Problems??
    By richman in forum Smartphones and Tablets
    Replies: 9
    Last Post: 29-08-2006, 07:03 PM
  3. Orange pay &go network impressions
    By MurphmanL in forum Smartphones and Tablets
    Replies: 17
    Last Post: 14-05-2006, 04:53 PM
  4. Lockpicking guide for Rogues
    By ERU in forum PC
    Replies: 6
    Last Post: 27-04-2005, 01:02 PM
  5. Replies: 66
    Last Post: 10-08-2004, 07:12 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •