News - Apple hammers competitors in customer satisfaction survey

[HEXUS]

I just love my overpriced, underpower MacBook Air, folks.

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[aidanjt]

This is what happens when a product has a religious following. A more critical eye on Apple's offerings leaves much to be desired.

[badass]

This is what happens when a product has a religious following. A more critical eye on Apple's offerings leaves much to be desired.

I suspect that even if you took away the religious braindead following, Apple would still score higher than everyone else. Windows based products always require too much messing around to get them to do what you want. This is made worse by bundled crapware.

[Stoo]

This is what happens when a product has a religious following. A more critical eye on Apple's offerings leaves much to be desired.

Because nobody would ever follow Microsoft or Linux in the same way?

I'm on my 2nd Mac, and something like my 10th Windows PC rebuild, looking at Apple's offerings more critically just re-enforces the view they they make a far superior product on the whole.

I've used most operating systems out there over a 20 year period, Apple hardware and OS X is pretty much the best I've come across - as they say, "It just works".

[transylvanic]

Yea well, winXP also just works. The Mac OS is more newbie friendly.

The research is weak, they've got fewer than 10K respondents, and they were only talking about the 'very satisfied' column. Very satisfied is something high school girls and trend-fearing know-nothings would indicate. When you thoroughly research your purchase, you should not be surprised, and therefore it is a bit arrogant to put down 'very satisfied'.

None of the foregoing is to suggest there aren't improvements which could be made, but this just reeks of superficial consumerism rather a profoundly important piece of information. For example, I was trusted with picking out a new laptop for my boss and got him a ThinkPad. When we received it, I was devastated by how faint the screen seemed. Felt almost duped. But then thinkpads have far greater real viewing angles than any other laptop, and the build and battery life are supreme. Since then, we've had two more of those babies ordered. So what we learn is that initial impressions count for little, and Apple continues to produce swish-looking, but thoroughly overpriced hardware.

[Steve B]

Yea well, winXP also just works.

Each to their own, but I thoroughly disagree with this statement.

[aidanjt]

Apple hardware and OS X is pretty much the best I've come across - as they say, "It just works".

Nothing ever just works (tm).

Come to think of it, I don't recall the last time a Windows update rendered an entire system completely inoperable.

[directhex]

Personally I've always found Apple software pretty overrated

[Jay]

I like my iphone.... its still poor at most of its stuff but 90% of the time, when people call me, it rings!

[Cozwin]

Well the thing with apple "it just works" is because you dont get any choice lol, they build os on the basis of one system with slight changes i mean if windows did that and everyone had same pc im sure it would be alot easier. Take consoles for example they can code games alot better because they know the hardware.

As for software wise.... i like the apple cuteness and love the originality such as ipod controls etc... but the COST is stupid and im sorry but you dont get what you pay for

http://store.apple.com/uk/configure/...A?mco=NzU0NDY4

bottom end Imac
£782 and probably worth about 300 at the very top and most of that would be the monitor as the hardware quite frankly sucks lol.

[Cozwin]

Nothing ever just works (tm).

Come to think of it, I don't recall the last time a Windows update rendered an entire system completely inoperable.

inoperable no... but there has been bad stuff lol... i remember the blue screen bug weve had a few times where it basically just blue screened on boot haha.

Then there is the windows 7 bug where it wipes out your music

[aidanjt]

inoperable no... but there has been bad stuff lol... i remember the blue screen bug weve had a few times where it basically just blue screened on boot haha.

But nothing that can't be easily fixed.

Then there is the windows 7 bug where it wipes out your music

Not even a valid argument. Considering Windows 7 has yet to be released.

[Brewster0101]

Never met anyone who brought something from Apple to admit it was deeply disappointing, but then again if I got ripped of I wouldn't either.

[sammie377]

Hardly surprising when you see how well thought out they are, if I were not a PC enthusiast and like to build my own, I would have Apple all day long they just work and work well.

[aidanjt]

Hardly. Apple wouldn't know modular engineering if it hit them in the face. Not to mention their weak hardware configurations at silly prices. I already debunked the 'just works' fable. See above.