Analysis - Corsair answers questions on recent product issues

[HEXUS]

After pulling some high-end DDR3 modules and reclassifying two PSUs, Corsair spoke exclusively to HEXUS to explain what?s going on.

Read more.

[mayhem]

can you not give them the "Gold award" for being honest .... Unlike some we can talk about at least there saying yep we hold our hands up there is a problem and were fixing it.

Pat on the back to corsair. Much respect.

You get my custom now ....

[Funkstar]

BTW, does Jim's replies need to be in italics? makes it very hard to read through paragraphis of that.

[vinnyT]

Decent interview, points come accross well.

The most important Q? is, will this stop me from buying Corsair in the future? No, it won't. Good on Corsair for taking action, not sure if other manus are doing so.

Edit: Just seen this on anand, appears to be more widespread and affects most memory built with Elpida Hyper ICs. http://www.anandtech.com/memory/showdoc.aspx?i=3596

[beanbandit]

can you not give them the "Gold award" for being honest .... Unlike some we can talk about at least there saying yep we hold our hands up there is a problem and were fixing it.

Pat on the back to corsair. Much respect.

You get my custom now ....

Agreed. Its a breath of fresh air to see a company being forthright and honest when things go wrong. Wish MS could have done the same with the RROD, we had to wait over a year before they even admitted that there was an issue.

[Andeh13]

What a hero, its a refreshing change hearing a manufacturer being so honest & proactive! Who read the article about apple knowingly releasing the Iphones that cant stand hot/cold environments, environments that are expected in many of today's modern climates!

I have nothing but respect for Corsair, i swear by their PSU & RAM and recommend them to everyone/anyone. This was re-enforced when i experienced their [fantastic] customer service first hand; I asked them if they had any SATA power cables with extra plugs on to power my HDD that they could send me/i could buy off them. After a quick e-mail they sent me out a cable (free of charge, no questions asked) within a few days. What i didn't realise was it was a cable form their HX1000 PSU, not the HX520 i had. It effectively put 12v through my components, blowing two 500gb WD hard drives and a Samsung CD/DVD drive.

I wasn't sure what to do, especially as the cable had been free of charge & there wasn't much traceability in terms of who sent it/if they had been allowed to, so i thought i was going to be fobbed off (over £130+ worth of equipment for a £65 PSU). I contacted corsair and within a week they had bought me & shipped me brand new HDDs and a brand new CD/DVD drive, from PC exploding to everything up & running was less then a week! I also received personal apology letter from their head office/executives of both US & EU something or others departments.


Ever since them i swear by corsair, a mixture of bullet proof components and fantastic customer service means i effectively wont touch any of their rival's products & i do my best to convince people to do the same! This interview only re-enforced what i think of Corsair & i hope people will take note of their honesty!

[TooNice]

*Hats off*. The man said pretty much everything I would want to hear, but unlike politicians, I think that Corsair has done anything to warrant scepticisms. For now, they are in my good book

[Boogle]

I recently switched to a Corsair PSU (Toughpower 1000W to HX620) simply due to their reputation and attention to detail. I use Corsair RAM in probably 80% of all the PCs I build because 'they just work'.

This interview really shows what kind of company Corsair is, and to be frank after this interview I doubt I'll really bother with any other in the same sectors Corsair plays in.

[Judge Zetsumei]

Oh my god. I knew Corsair were a decent company but WOW. That's incredible.