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Sony has sent the BBC a stinging rebuttal after the broadcaster's Watchdog programme investigated an alleged PlayStation 3 problem.
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Sony has sent the BBC a stinging rebuttal after the broadcaster's Watchdog programme investigated an alleged PlayStation 3 problem.
12,500 failures out of 2,500,000 sold is the same as 'half of one percent'. Reading into the Sony quote they state the failure rate is 'fewer than half of one percent' but this implies it must be pretty close to this because otherwise they would word it differently. Therefore it seems like Sony's rebuttal is actually supporting the BBC's statistics.
"But since the issue appears to affect consoles after 18-24 months of use, the BBC claimed that Sony said it isn't liable."
Of course they're liable - sure we're mostly all aware of the EU Sale of Goods act by now. If it fails through no fault of the user(s), they are fully liable and obliged to repair or replace at no cost. 18months to 2 years is well within what I'd call "reasonable time".
Mine failed within 2 weeks, back to Game for a refund, Ill stick to my PCs from now on.
The worst part is Sony don't guarantee you'll get your hard drive content or game disc(if it fails with one in it) if you send it for repairs (applies to other consoles too), whilst these two guys they had on Watchdog did. Why can't an enormous company do that?
Nearly 3 years and still going strong here :)
Less than 1% you have to be pretty unlucky.
No IT support company guarantees data retention - even those in the data recovery business would be mad to do so.Quote:
Originally Posted by Main
At least with the 360's red-ring they ask you to keep the hard drive.
Fair enough.:surrender:Quote:
Originally Posted by Vimeous
One of the comments on the Register points out that "Disk swaps are not possible on a PS3 since the disk is encrypted with a machine dependent key" which seems a bit harsh if it's true, especially given as you can upgrade the hard drive without breaking warranty...Quote:
At least with the 360's red-ring they ask you to keep the hard drive.
Sony want to mess with the plastic faced harpy from hell..... more fool them!
They would have been far better off IMHO if they had just sent a representative and said hey we will extend our warranty to 24months. If its less than 0.5% failure rating they aren't going to loose that much but will gain a big chunk of free publicity from Watchdog whilst at the same time painting a good image for the entire Sony brand.
More annoying than that imo is that if you're lucky enough to have a 60gig PS3 with backwards compatability now that the sku's no longer available in stores they won't go out of their way to make sure you get one back if it fails and has to go to them for repair/replacement, even if you're paying for the work.Quote:
Originally Posted by Main
I've got a 40gig myself so it's not a concern for me but many customers paid a premium at launch for the 60gig so that the catalogue of PS2 titles they've kept from the previous generation remain playable and I've heard of quite a few people that have had to send them in for repair only to have a replacement 40gig and a free game sent back to them as compensation, not really a shining example of how to treat early adopters of the your flagship model for the Playstation brand to be honest.
60GB Launch PS3 still going strong, i think watchdog just needed a story and decided, hey, we've taken a shot at MS why not Sony!? I had a friend who had the YLOD (RRoD sounds better) out of warranty, Sony took 2 months to send it back but as compensation gave him a choice of two PS3 games plus, it came back with a 80GB HD as opposed to the 60GB he sent it off with, guess some get it better than others!!!
less than 1percent. you really would have to be unlucky. compare that to 54percent of xbox360's breaking. nothing is perfect. sony stuff is far more reliable that most other brands. i have had my ps2 since lanch day and it still works perfectly. my ps1 still works perfectly. mysony walkman ive had for around 3-4 years and it still works perfectly. i think you get the idea now lol.
I've got an original launch Japanese PS3 which is still running strong.
The only glitch I had is that a couple of the USB ports died, but I got round that with a cheap usb hub.
12 month sounds like a perfectly reasonable time to me, i just looked at most off my other electronic stuff and most of it seems to be 12 month to.
and i dont see how it breakes from "not users" fault, id think those 0.5% are just keeping it running non stop 24/7.....then no wonder
12 months is NOT reasonable for an expensive electronic product to last.Quote:
Originally Posted by Georgy291
Say you paid £350 for a console
That is £1 per day you are paying for the use of it if it dies after a year
my 50" plasma came with a 12 month woranty......most off my computer bits toQuote:
Originally Posted by finlay666
consoles arent built to last tho, they are built so that they last a expected life time. i guess sony just want people to buy their new slim line one
Simply not true. That would only be the case if the consumer could *prove* that the cause of the fault was present when they took possession of the console, and even then they wouldn't necessarily be entitled to a repair as Sony could argue that the cost of repair or replacement would be disproportionate compared to providing compensation commensurate with the amount of use the consumer has had out of the console (i.e. you've had 18 months of play from the console so it's not reasonable for you to have another brand bew console). Things wear out. If you don't like the fact buy your console from a supplier who offers extended warranties...Quote:
Originally Posted by synaesthesia
Your 50" plasma you expect to break after a year? Are you having a laugh?Quote:
Originally Posted by Georgy291
I suppose on those cars with a 3 year warranty you expect the head gaskeet to blow the day after it's out of warranty on a £30k car
And you complain that you're a hard up student.......
They are expected to last a reasonable amount of time, memory serves correct EU ruling states 2 (possibly 3) years things like this should last for
Just saying something came with something doesn't make it acceptable. My Toshiba laptop went for 5 or 6 years and came with a 1 year warranty... only thing needed replaceing was the HDD and battery as consumables. My current laptop came with a 3 year warranty as standard and I wouldn't expect any less tbh
As for consoles lasting.... they are. My N64 still works, so does my ORIGINAL game boy and Master System
Er, I've just put these figures into Excel, and it reckons that 12,500 is precisely one half of one per cent.Quote:
The BBC also alleged that, by Sony’s own admission, around 12,500 of the 2.5m PS3s sold in the UK since March 2007 have broken down in the same way.
But Sony has since staunchly denied the claims.
“Fewer than one half of one percent of [UK] units have been reported as failing in circumstances where the yellow indicator is illuminated”, the Japanese electronics giant said in its rebuttal to the BBC.
So, does that mean that, in fact, only 12,499 PS3s were faulty or that, instead, Sony actually sold 2,500,001 PS3s?
Bob C
To be honest, I expect a console to last the duration of the generation (and no, a slimmer console, or a console with larger HD is not what I would call next gen, merely a refresh).
Far too much goes wrong with consoles these days...I don't just mean PS3's, the rest of them too.
I was actually surprised to hear about PS3's messing up, I've only heard from Xbox owners, and the amount of times they've had to send back their machines.
I have a PS1 and PS2 that still work, and old skool consoles! back in the day, if a snes games etc didn't work, you blew in/on the cartridge, and some how it worked, of course there wasn't any sensible reasoning behind it, lol, but yea, it worked. simpler times!
The PS3 is a reasonably well build console, almost ten of my friends have had one for the last 2 years including me and none of us have faced a problem with it. On the other hand the ones with Xbox 360 have returned their console numerous times due to RROD.
My snes still works along with my Sega Dreamcast, Sega Saturn and Gamecube. Btw I used to smack the cartridge against the wall if it didn't work. I was young then and didn't know any better but I swear it worked. :DQuote:
Originally Posted by HSK
If Sony think 12months is fine then thats their loss, most people don't. Most people expect that their electronic goods will last a LOT longer than that, but if Sony think they are stupid then Sony will have to live with the backlash from angry customers.
Sony could have used this as a chance to win a good bit of brand loyalty, in the same way Microsoft have with the Xbox360 and its RROD. You have a console that has over a 50% failure rate and it has huge brand loyalty.... Why? Because the manufacturer realised that brand loyalty is worth far more to it than extending the warranty cost.
The more I think about this the more I just have to laugh at Sony... the PS3 is struggling, it has little market share, a virtually non-existent set 'exclusive' games, major developers saying they aren't developing for the PS3 because it just isn't worth it and to top it all Sony are giving a huge 2 fingers to its customers because a pitifully small number of consoles are dying....
Seriously they could have scored a huge goal not just for their console but for their entire brand if they had turned up on watchdog and extended their warranty by 12 months.
I don't see what all the fuss is about, need i quote MS failure rates, where is the watchdog campaign vs MS.
I think its another case of journalists being mis-informed.
All stores offer the 12 months, most of them offer extended warranties, if you choose not to take it, who's fault is it, its quite simple, if you don't like the companies terms, don't buy their product.
The reason there isn't a fuss about MS failure rates is because they have a reasonable warranty... If your xbox dies with RROD then you give MS a call, put it in a box and send it off to them, and a new one arrives often within a week. I have numerous friends who have had 3-4 RROD failures, I even have friends who have more than one xbox so they can use a spare xbox they keep on hand for when their fancy / newer one breaks.Quote:
Originally Posted by Yosh
MS have built up huge fan loyalty despite (maybe even because of) having a 50%+ failure rate... doesn't that show how narrow minded / retarded Sony are being over the YROD?
As for extended warrantys I remember when they used to be for extending your warranty past a reasonable length... i.e. past 3 or 5 years.... companies are taking the piss with this 1 year bollocks, and many of them are getting slapped by the EU over it, and quite rightly so. I am sorry but its unreasonable of companies to only warranty their goods for 1 year!
Same, i can live with less than 1% chance of failure, would of been nice if my old 360 (god bless its rrod soul) had of been as reliable.Quote:
Originally Posted by shadowmaster
What watchdog failed to say (apart from the fact the repair team they used would charge just as much as sony to fix) is that you are protected under the sale of goods act afaik.
Provided you haven't thrown your console down the stairs or damaged it, then it has to be "fit for purpose for a reasonable time". I'm sure there are people who can correct me, but for upto 6 years you can claim 'damages' which could be a replacement product if you have a failure that is not caused my misuse.
It is up to the seller to refund/compensate you. Take a look at a very handy and ironic BBC article http://news.bbc.co.uk/1/hi/magazine/8253915.stm
I would be happy with 12 months on a product that cost me £170 to buy, anymore warranty i would be thankful for.Quote:
Originally Posted by cordas
I would suggest fan/loyalty comes with the library of games offered on the 360 and the price.
Generally newer models i.e. Jasper chipset's do not fail, or have a much lower failure rate, it is early to tell but it has been stated that Jasper revision seemingly has fixed (*extensively reduced the chance) the rrod issue.
so its ok to create a console that is craply made as long as it has a decent warranty?
Microsoft make consoles that are badly made. I kinda assume its because of two reasons 1. they are an American company and American companies don't care about build quality. 2. they are a software company. they use their customers as beta testers and if it doesnt work they slowly fix it later on and then replace the consoles that break.
japanese people reject stuff that they could make better. im sure in japan there is alot more wii's and ps3's sold. thats because they wont touch the xbox because it doesnt meet their standards. why buy crap from america when you can get a very well made console in your own country?
Sony on the otherhand make sure all their products are of the best quality thats why my ps1 still works perfectly.
Consoles never used to wear out in 18 months or less though. I never needed an extended warranty for my SNES and that still works, as does my Dreamcast, N64, Megadrive, Gameboy, PS2, Gamecube and my original Xbox, hell I've even got a ZX Spectrum downstairs that still works as well as the day my dad brought it home decades ago.Quote:
Originally Posted by scaryjim
If a console fails 18 months into it's projected ten year lifecycle through no fault of the user then there's obviously something wrong with the hardware, whether it's a fault with the hardware in general or a lack of QA on the factory floor letting the odd faulty console slip through there's something wrong because three hundred quids worth of hardware should not kick up its heels and die inside of two years.
You could argue that the users experiencing trouble are all heavy users, people that have them on 18 hours a day, why shouldn't they? When I was younger my SNES would be turned on for days at a time if I was stuck on a particularly hard level because there was no such thing as a memory card but it still fires up reliably today. Microsoft might offer a three year warranty now but they're no better, they put out the console knowing it had problems and only pulled the three year warranty out of the hat when threatened with a lawsuit.
Spot on :)Quote:
Originally Posted by TooNice
I think it's a bit of a slap in the face for all the PS3 fanboys constantly shouting (often over XBL...) RRoD... Yeah it still happens but newer 360s are far more reliable - probably on par with the <1% failure rate claimed by the PS3 yet they still go on about it. As mentioned at least you get 3 yrs free replacement warranty with the 360. And yeah I think the drive is encrypted for some reason because my friend wanted to get his saves etc off his old console but after spending ages trying to do it and connecting it to a computer we gave up and it appears it's just not possible anyway.
Well more fool you..... Personally if I spent £170 (or a lot more for a PS3 when they came out) and it failed after 12months I would be fooking furious, I would want the manufacturers to replace the POS that they had sold me, and obviously others feel the same as I do, hence the complaints to Watchdog....Quote:
Originally Posted by Yosh
I would suggest the library of games (and the developers comments about not bothering to develop for the PS3) are a product of the popularity of the Xbox.... How has a console with a 50%+ failure rate managed to build such a huge fan base? How has it managed to get every developer wanting to develop games for a console where half the consoles break within 18months of purchase? Surely such a high failure rate should have killed off the platform.... Afterall £150-200 is a fair chunk of money and most people in the real world ain't going to be chucking that away every 18months on a console?
The reason I would suggest is because MS pulled their heads out from where the sun don't shine and started looking after their customers. Yes it may have taken the threat of legal action to make them do it, but they did it and are reaping the rewards of having far greater market share than the PS3.
Sony's stance on watchdog is a huge own goal.... they have effectively put 2 fingers up at people who own one of their consoles and have been unlucky enough to had one that has broken, given the increasing stink over this I can see this damaging the entire sony brand as it puts a question mark over not just their reliability but their customer service. Sony have gone to a fair amount of expense to build themselves a decent rep for making reliable equipment over the last decade or so, and I know half a dozen people who have specifically bought Sony goods on the back of that rep. If Sony want to flush that away then they are going the right way about it.... I just think they are insane.
i also dont know how a console with over half of them failure gained such a big market. i also dont know why people complain about ipods breaking in roughly 18months and yet still buy the next one and it happerns again....
Maybe because MS replace it for free... Makes no difference to the user really and you get a 1 month XBL card thrown in too.
Maybe its because MS has a decent warranty scheme, no quibbles replacement for RROD makes the fact that it falls over irrelevant... In fact some people are really happy when they get RROD because it resets their warranty.Quote:
Originally Posted by lodore
As I have said Sony have turned an opportunity to get a boat load of good publicity and improve their brand image, into a stink that is going to hurt their entire brand.
One half of one percent of 2.5m IS 12,500. And 'fewer than' can really mean anything. Not a very convincing denial, really.
An astounding 170 complaints so i hear.Quote:
Originally Posted by cordas
I read the suggestion was that the pricing for the PS3 was/has been to high, hence why developers have been pushing Sony to drop the price of the unit.Quote:
Originally Posted by cordas
I have not commented or disagreed on any of the above points.Quote:
Originally Posted by cordas
Nothing new here, need i quote their ventures in the MMO genre.Quote:
Originally Posted by cordas
Are Sony bothered by this? Probably not.
Its not the first time they have been in a similar situation, but they have enough funding to push themselves through this, by the time the next generation hits they will still have loyal customers.
I'd say that brand loyalty is the least of their concerns. Sony's Playstation brand can't be much stronger than it is, the PS was the best selling console of it's generation (3x more than it's nearest competition). The PS2 is not only the best selling console of it's generation, but also the best selling console of all time. Lots of console gamers loved the PS1 and PS2. Yet the PS3 lagged in sales from the beginning. Long before anyone even heard of this YROD. To put it bluntly, for most console gamers, it's not the right product for the right price. That's why it's in the last position this generation, and that's why I doubt that that an extended warranty would help their cause much. Most people can't justify it to begin with.Quote:
Originally Posted by cordas
As for Microsoft? What Microsoft did (very successfully I might add), is damage control. It's more crucial to Microsoft than it is for Sony because this is only Microsoft's second console, and while the first one did decently, it did not acquire the type of following the PS2 did. But I do not think that's the only reason why they still going strong. For a start, it had a one year lead on the other consoles of it's generation. It was also cheaper. Furthermore, most seem to agree that the Xbox Live! is better than what is offered by competition consoles in this generation. And with broadband standard in most places, online multiplayer has really picked up in this generation. I'd say that it's the combination of right product at the right price (and perhaps timing) that's allowing it do so well in this generation. Of course, the RROD warranty also prevented them from haemorrhaging sales as their reputation sank. So yeah, excellent damage control. But the YROD is nowhere as common compared the RROD, so any loss of loyalty would've been minimal (relatively few people have a problem) while any gains from the positive PR, probably minimal too (people are not buying the PS3 anyway, not because they fear about the YROD, but for other reasons).
No, I do not think that it is fine to create an unreliable product and just 'patch' it with a longer warranty. You are also correct about the PS3 and Wii outselling the Xbox in Japan. I am also inclined to agree that they do tend to emphasise on quality.Quote:
Originally Posted by lodore
However, American companies do not care about build quality? For a start, most consoles (or at least PS3s) are manufactured in China. I do not have an Xbox360 to check, but I doubt it's not assembled there either (and even if not lots of components would be - ditto for the PS3). Fine, you did not talk about manufacturing, let's talk design. Intel? AMD? nVidia? Corsair? IBM?.. Okay, fine, they did make that Deathstar. But hang on, didn't Sony have that exploding batteries episode in regard to their laptops? Let's be honest, yes the Xbox360 definitely has issues, at least in it's early iterations, but it's nowhere an indication of American company/product quality (no I am not American). Lots of people are happy with Microsoft keyboard/mice/gamepads and those last years. And while Japanese products are often of great quality, they have their share of problems too (exploding battery not being the only issues Sony had to face in recent years).
About Japanese rejecting the XBox because of it's poor quality. Well, I am not convinced either. The Xbox360 never sold that amazingly at launch compared to the PS3 and the Wii in Japan, and that was before the RROD became well-known. A far more likely reason, is that Japanese are (generally) pre-disposed to favour Japanese products over foreign products in the first place. Furthermore, Japanese consoles tend to have more Japanese exclusive games, suited for domestic tastes (we only ever see a fraction of the J-RPGs here). It's plausible that Japanese are indeed less tolerant to poorly made consoles, and would be less forgiving regardless of extended warranties, but I still reckon that the Xbox360 could be made like a tank, the PS3/Wii still would've outsold it. It's just a tough market for a foreign brand to break (it's feasible - but not easy).
Smoke and mirrors? I'd say it's very good publicity for Sony if people now have the impression that the total PS3 failure rate is 0.5% ...Quote:
Originally Posted by lodore
Quote:
Originally Posted by bradyjames
It's a bit ambiguous if you ask me, are Sony saying that of the units that fail less than 0.5% of these have the "yellow indicator" fault? (It a big difference, you might have 1250 that have failed with the "yellow indictor", but up to 250000 units failed in total). I don't blame Sony for not quoting the numbers or percentages because the media would have a field day with headlines.Quote:
Originally Posted by Bob Crabtree
I'd be very impressed if the total failure rate of the PS3 was 0.5%, but we have no confirmed figures to base this on.
Sony do have VERY good build quality, my sony HD music player from 6 years ago, is still going strong. My flat mates ipod broke 4 months after purchase, the wifi range is now awful. With sony people expect a good build quality.Quote:
Originally Posted by manwithnoname
now for the PS3 the build quality is obviously better than the 360, it cost a lot lot more to make.
I know no one who has a broken ps3, yet i'm still worried that my 360 is likely to break. Sony screwed up a lot of things, they made it to complecitated to program, costing too much.
Sony do have a reputation for good build quality and prices that reflect that, but having reputation gives no guarantee of future build quality. There is no data to support "this figure of 0.5%", and I get the impression people now believe the total failure rate is around 0.5% as they may have misinterpreted Sony's response.Quote:
Originally Posted by TheAnimus
i thought they where quite clear its 0.5% for the generic yellow failure?
thats not a bad failure rate at all in my book. Optical/hard drive failures and power failures are probably the only excluded
If they are so happy with such a low failure rate why not give a warranty worth the name?
Funny, I know two friends who have had their blu-ray drives go on their original launch models. They since got a then 40GB version free of charge. So far my original 60GB launch console hasn't died on me. I have upped the hard drive to 320GB recently and its still fine.
Wasn't the guy who did Watchdog very pro Microsoft I heard? Plus he is supposed to be very anti-Sony. Did Watchdog do a report of the large failure rate of the XBox 360?
I don't know anyone who has had the yellow light on theirs though.
Thats the thing with me, i know a few people who've had RROD on their 360, but not one person who has had a failure with their ps3.Quote:
Originally Posted by Stringent
mabye thats just because no one bought a ps3 thou.
My brother has been real unlucky with his PS3's, he is now on his third PS3 in a year. The first one the Blu Ray drive failed within a week of ownership and when it was returned it was another two weeks and he got the yellow light issue and the one he has now seems to be working fine fingers crossed.Quote:
Originally Posted by TheAnimus
Reading through this thread though it seems a lot of people are confused as to why a lot of us still go out and buy the 360 even though "45%" fail, I say "45%" as a sample of just over 5000 people isn't exactly representative of the total units sold. Anyway back on track.... The 360 sells as everyone knows that if you buy one even if you are out of the years warranty they will cover the RROD for up to 3 years. If your 360 dies then you send it off and a week later its back and with Sony, it dies outside of the year warranty, in Sony's eyes you can take a run and jump and go buy another one. People aren't going to buy a console every year to replace a broken unit. Microsoft have it right, take the hit and keep the customer happy, replace the unit due to a defect in the earlier units.
I must admit though, Sony are shocking for after sales help. My original PS2 broke just after its first year as I had a release day model and the DVD Drive packed in. I called sony and they wanted £98 +VAT to collect it and repair it. In the end I took it to a computer fair locally and the guy had the cd drive, with all the screw drivers needed for £18 so I fixed it myself. Same with the Sony LCD my brother has, 16 months old and half the screen is blurred and the screen makes a whistling noise, yet again Sony don't want to know. From my personal experiences with Sony items over the last few years it seems they are cutting corners and their once bullet proof quality with myself has reached the point where I am sick of calling their support lines to be told it will cost x,y and z to replace a 40" LCD that is 16 months old and that it must be our fault or we dropped it to cause that problem where the TV in reality has been sat on the same stand for the 16 months of ownership. Sony did eventually replace the 40" LCD for my brother after we pointed out the sales of goods act to them and sent a letter to them from a solicitor to ask for a full refund and costs of 18 weeks of calls and waiting in queues on their understaffed support lines.
I am glad I went with Samsung for my 37" Series 5 LCD and the same with the netbook and monitors for my pc etc. Any problems I've had have been dealt with there and then without a problem, even in the case of the TV which was two years old and started to get a high pitched whistle from it. They took it away and charged me £35 for shipping and replacing the problem parts.
Even though this is the case, I am still looking at a PS3, purely because it would cost me £180 for a decent blu ray player so for £250 I can get the PS3 and also be able to play the Sony exclusives that won't hit the 360. I do think Sony could of handled it better though, it's not exactly the fault of the user who is sitting their playing their game or watching a blu ray and then all of a sudden they get a defect in the console. Sony could at least repair it on the cheap or take the hit as Microsoft did and repair it. We aren't talking 10 year old machines, these PS3's are just out of their 12 month warranty or 2 or so years old. From what I am seeing though, this BBC Watchdog spat with Sony isn't going to harm the sales much, from friends who are working in the likes of Game, HMV and GameStation they are all saying that since the Slim launched the sales are through the roof for the PS3 units they have in stock.
on 360s RROD only happens to heavy users. So i dont see how this is a direct comparison to PS3s issues.
If your a heavy user then expect something to fail, since you cant make something that will last very long under tha kind of use.
Same with a car, buy a brand new car and take it to a track (eg silverstone) id expect it to brake quickly too unless it was a specially build race car. where as if you use it "normaly" driveing around to places etc then it will last for ages
same with consoles they are desighned to be used for a certain amount of time say per day etc, those heavy users only have them selves to blame as they are using it outside those desighns. So its completely users fault and MS are only replacing them out off kindness, and its not neccesary for sony to do the same. however if a Console fails from accasional use (not heavy) then thats a different story
You need to think from both views and not so one tracked.Quote:
Originally Posted by cordas
Why do they have to give longer than 1 year?
Also we need to look at the total happiness of the users.
pretend these numbers are true, its the concept i'm going on about:
0.5% of PS3 fail
40% of 360 fail.
90% of 360 failures are fixed quickly with the owners happy.
10% of PS3 failures are fixed quickly with the owners happy.
that leads us to conclude that 4% of 460 are unhappy. And 0.45% of PS3 owners are un happy.
How do you know people with working consoles are happy with it?Quote:
Originally Posted by TheAnimus
unhappy = ranting on forums
happy = playing games, getting on with life etc
that is absolutely ridiculous, my 360 lasted 3 months after playing it about 10 times...Quote:
Originally Posted by Georgy291
its easily a direct comparison because i play my ps3 almost daily and it hasn't had a single problem in close to 3 years
Not necessarily - the vast majority of console owners won't talk on a forum...Quote:
Originally Posted by TheAnimus
Also about the RRoD only happening to heavy users, no that's not correct - the YLoD on the PS3 isn't due to heavy use either. I had a 360 get RRoD when it was a few months old but as mentioned this problem is all but fixed in newer revisions, despite what PS3 fanboys like to say/think. My friend who owns a PS3 and plays it very rarely (due to having a 360 he prefers) it failed in the space of a few months. The replacement failed just outside of the one year warranty period so Sony effectively told him to get lost...
I'm happier with my 360 then my PS3 and i've had 2 360s RRoD and the PS3 has never hiccuped.
Yes, the 360 is a pain, I treat them with kid gloves, I dread the day that my US import elite dies as well :S but the bottom line is, the 360 gets considerably more use then the PS3......in fact, now that I have finally built a HTPC, I am wondering what use the PS3 is, other then a dust-magnet....
So, happiness does not have to be linked to failures...
I'm not a fan boy, i'm as a mod changed, so i can't, a Seething Cauldron of Hatred.Quote:
Originally Posted by watercooled
RRoD rates where higher. Deal with it. This isn't a hard thing to debate, just search for it on here hexus.
You could argue that the demographic who own PS3 are less likely to post on the internets about their worries, but when you look at who buys them there is a large overlap.
You just have to look at the two consoles side by side, the PS3 which costs a lot more, also has a much better build quality. Who would have thought?!
And as i tried to explain with some very basic maths, a company that has awful control process even if its just on one batch, needs excellent customer service. Where as a company that has a VERY low failure rate, can just tell punters to go stick their head in a pig. This makes logical sense that it can achieve the overal statisfaction.
The logic is flawless, the input percentages are made up!
I wasn't calling you a fanboy I'm just saying they often throw up RRoD. I'm no fanboy myself but I very often come across PS3 fanboys who start ranting for no reason whatsoever - often over XBL chat - go figure...Quote:
Originally Posted by TheAnimus
Anyway, yeah RRoD rates were higher and at no point did I deny/attempt to debate that, why would I since it's true? TBH though I don't think most people who go out to buy a console care much about build quality - they are more likely (assuming they have no brand loyalty) to go for a cheaper console which has a wider selection of games, and their friends are more likely to have.
there was an article in the telegraph recently about a chap who took tesco (i think) to court over a faulty fridge/cooker (cant remember) citing a eu law that states all electronic goods sold in the EU must have a minimum 24 month warrenty and he did win