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About LinkBacksRead more.An emphasis on connected devices, try-before-you-buy and customer service should have its competitors worried.
Read more.An emphasis on connected devices, try-before-you-buy and customer service should have its competitors worried.
So very similar to Currys or John Lewis then.
Maplin is one of the last shops to offer its customers excellent technical advice in the form of its sales staff (who are hired based on their technical knowledge) and you can ask to open any product and examine it before purchase. But they don't currently offer Best Buys price match with an extra 10% discount. Though Maplin does offer 5% discount to students.
John Lewis of course does price match when asked. But they don't have seriously trained staff (that costs).
Sure Best Buy has targets for its staff!
Each staff member will have to have an average sales quote when they get put on the till, even if it is not commissioned based. It will also want to collect customers address details so they can send them promotional news and keep track of what customers are buying from which areas of the country.
I'm more interested in this 'Geek Squad' thing they do. Are they real qualified technicians or just shop-floor trained assistants who get given a sheet of paper of the current months promotions.
Personally I think the Credit Crunch and the Internet has finally woken the UK retailers up. They need to offer a decent level of technical knowledge as 90% of British customers has no idea of the difference between a VGA or HDMI socket on the back of their TV.
I think Best Buys probably has the best plan for success in the UK. Good for them.
Just wish they had a store planned for Scotland! Seems we'll be stuck with DSG and Kesa for a while longer
I have asked this in a few Best Buy threads, but here goes again ...
Are they gonna be operating online as well or are they just gonna operate on the High Street - seems very strange in this day and age that NOTHING has been mentioned about their online intentions.
I was told they will be online later in the year.
They're focusing 100% on the retail side of things to kick off and, from what I saw, that's where Best Buy's strength is.
davidcrofter (27-04-2010)
No doubt if they are successful in time they will.Originally Posted by tickedon
Just wish they had a store planned for Scotland! Seems we'll be stuck with DSG and Kesa for a while longer
Buy More and the Nerd Herd!
Yeah looks like they have a website ...
http://www.bestbuy.co.uk/page/home.aspx
sort of.
lol I couldn't help but constantly think of the TV show Chuck during the videos. I wonder if they have Jef and Lester type employees working there
Will be good if they do well enough to seriously challenge DSG and shake up what is a woeful situation at present.
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Looks massive. Result to see Lakeside Thurrock is the first store to open, did they say there is anything special/giveaways etc on opening day this weekend? May pop along.
So very similar to Currys or John Lewis then.
Maplin is one of the last shops to offer its customers excellent technical advice in the form of its sales staff (who are hired based on their technical knowledge) and you can ask to open any product and examine it before purchase. But they don't currently offer Best Buys price match with an extra 10% discount. Though Maplin does offer 5% discount to students.
John Lewis of course does price match when asked. But they don't have seriously trained staff (that costs).
Sure Best Buy has targets for its staff!
Each staff member will have to have an average sales quote when they get put on the till, even if it is not commissioned based. It will also want to collect customers address details so they can send them promotional news and keep track of what customers are buying from which areas of the country.
I'm more interested in this 'Geek Squad' thing they do. Are they real qualified technicians or just shop-floor trained assistants who get given a sheet of paper of the current months promotions.
Personally I think the Credit Crunch and the Internet has finally woken the UK retailers up. They need to offer a decent level of technical knowledge as 90% of British customers has no idea of the difference between a VGA or HDMI socket on the back of their TV.
I think Best Buys probably has the best plan for success in the UK. Good for them.
Hey there,
I can fill in some of your blanks.
i work for the geek squad in the new Thurrock store...
the interview process before the job is a 2 stage interview with practical and written tests.
Geek squad are put through the same training as all of the blue shirts, plus an additional 3 - 4 weeks geek squad specific training.
My team consists of 14 agents and i can safely say that between the 14 of us, there isnt a problem we cant fix.
We all have a strong technical background, most of this comes from university, college, or previous experience within a technical role.
i can happily say, that Geek Squad are not normal blueshirts in a different uniform, rest assured.
The hands-on approach is what appeals to me the most, +1 for a store in Scotland though!
p=np
And show your workings too.
throw new ArgumentException (String, String, Exception)
Evil git! Split the $1m when he answers yeah?
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