News - Legal documents show that Dell tried to hide capacitor faults

Quote:

---

Company instructed employees to downplay the problem and held off replacing systems.

---

Read more.

That slide isn't particularly incriminating (apart from the grammar :p) - if it's broke, fix it; if it's not, don't.

My Work replaced a very high percentage of GX270 and 280 Dell desktops about that time, it kept our external hardware contractor rushed off their feet.

It was a bad year for supporting them :yucky:

Please tell me that they sacked whoever wrote that crap.

Was this the bulging capcitor problem. We were hit quite badly with that. It was like getting blood out of a stone from Dell on tnat issue, een though we noticed very quickly that it was a general problem.

http://www.raoworld.files.wordpress....1/facepalm.jpg

Quote:

---

Originally Posted by Defiant

My Work replaced a very high percentage of GX270 and 280 Dell desktops about that time, it kept our external hardware contractor rushed off their feet.

It was a bad year for supporting them :yucky:

---

We had exactly the same issue at my place and Dell ended up extending the warranty to replace the motherboards on those exact models. The engineers got well adept at swapping them out though

Simon