News - T-Mobile defends data allowance cut

[HEXUS]

And Ofcom is reportedly 'examining' the situation.

Read more.

[cameronlite]

At least OFCOM will sort it out by the Olympics

If they let people that exceed the limit escape then it isn't all that bad...

[jimbouk]

So everyone on a T-mobile contract with data should start downloading heavily now then?

[TheAnimus]

isn't this the same limit that orange have on theirs?

[dangel]

Well i've still had no notification of a change in my terms, and funnily enough OFCOM rules stipulate 30 days notice - and how far away is Feb 1st?

It's looking very much like TMobile don't have a leg to stand on if you want to walk..

[neonplanet40]

If anyone wants to leave their contract then yes definetly from now download all you can. Only by showing that you had high usage before the change came in can you use it as an excuse for leaving your contract later on.

its a joke really, new data hungry phones that service providers are happy to roll out but they cut the internet service by as much as 80%. All the big names are doing this now which is a shame. Its a leap backwards obviously. But why shouldnt our mobile internet be in as much of a mess as our broadband internet?

Seems we go backwards with everything technology related in this country. Profits first and screw the rest.

[dangel]

T Mobile have backed down

http://www.coolsmartphone.com/2011/0...st-retraction/

T-Mobile Statement:

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only – not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”

Lysa Hardy, VP, T-Mobile UK

[danroyle]

T Mobile have backed down

http://www.coolsmartphone.com/2011/0...st-retraction/

T-Mobile Statement:

“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only – not existing customers.

There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”

Lysa Hardy, VP, T-Mobile UK

i hope thats right.
I am not a heavy downloader on my phone but i did join them becasue of the mobile broadband limit being higher than others i like to have the extra amount there in case i wanna use it. Am only 12 months into my 2 year contract with them.

[dangel]

Well think about it - they've realised everyone can jump ship.

[aidanjt]

I was under the impression that a random change of contract conditions for all customers, effects all customers, not a minority. Slick distortion there, T-Fail.

[Brewster0101]

Well think about it - they've realised everyone can jump ship.

Ofcom got hold of the different T+Cs over the last 2 years and made a phone call to T-mobile and said ' Urr you can do that, but we will inform people with existing contracts that they can cancel with no penalties or financial ties as you've changed the contract without the both parties agreement' T-mobile then decided to actually think a little harder and back down.

[BobF64]

Well i've still had no notification of a change in my terms, and funnily enough OFCOM rules stipulate 30 days notice - and how far away is Feb 1st?

It's looking very much like TMobile don't have a leg to stand on if you want to walk..

Depends, if the terms of your contract specific a specific amount, then it would require a change in contract.

Also, you have to prove material detriment, and given that T-Mobile said "you can keep using it to browse and collect email at no cost", youd have a very hard job demonstrating that its going to cost you more as a result of the change.

[Great Eastern]

Great News that they have backed down.

I have an iPhone 4 with a plan which gived 3GB data per month, and for the last two months I've managed about 1.4Gb, alot of that has been streaming Ministry of Sound as i walk to/from the station. I dont care what the "average" user uses in data, they gave me a 3gb allowance and I'll use it as I wish, else what is the point of such phones?!

[crossy]

T Mobile have backed down
http://www.coolsmartphone.com/2011/0...st-retraction/

T-Mobile Statement: ... Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only – not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.”

Okay, so the last bit translates as "you selfish so-and-so's are hitting the data connections harder than we thought, and we can't afford to put in more infrastructure".

Anyway, looking for some advice ...

Got a family member who's wanting to jump from a dumbphone on Three to an Android one. Given she wants to move from Three (don't ask!) would it be a good idea to recommend she get's her behind down to the local T-Mobile shop pronto and gets her contract in before the end of the month?

(Figuring that way she effectively gets twice the data allowance that she would after 1st Feb - which is important since her main uses for her smartphone would be texting, IM, music streaming and web browsing. The last three of which would all eat into the data allowance)

Sorry if this is a little off-topic.

[Steve]

Lesson for T-Mobile: Don't offer people more than you can give, then act all surprised when they're offended that you're taking it away.

[crossy]

Lesson for T-Mobile: Don't offer people more than you can give, then act all surprised when they're offended that you're taking it away.

Want to forward that lesson to Sony Ericsson too please? (X10 phone owners will know what I'm talking about)