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Single complaint sparks problems
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Read more.Quote:
Single complaint sparks problems
I don't know about anybody else, but I really want to meet people like this and just kick them. Kick them in the shins, for having nothing else better to do with their time than to write letters to consumer agencies complaining about complete and total non-issues that 99.999999% of the population never even thought about.
It's the same in the UK with Ofcom. Who are the people who complain to Ofcom when a TV presenter makes a funny (if slightly negatively stereotypical) comment about something? I often imagine these people sitting down in front of their television each evening armed with a notebook and pen, ready to make notes of all the things they're going to complain about tomorrow.
I don't agree with you to be honest. I wouldn't write either, but in this case the ad was making claims that cannot be backed up.
It might be only a minor issue, but if little issues weren't picked up on and chased up, then we'd be flooded with all sorts of nonsense claims, and that would be a far bigger issue.
Its is a persons right to complain if they see something they don't like. If someone didn't stand up and say something, it would be giving large companies free reign to make claims about products that possibly may not be true. I feel that the info should be made public if such a claim has been made.
+1 on that - as you say, they made claims that couldn't be backed up - so clearly a breach of the "truthful" part of the advertising code.Quote:
Originally Posted by snootyjim
I actually tried to report them earlier (before The One Plan) because their storefronts were plastered with "Unlimited Internet" claims, whereas at the time you were limited to a 1GB or 5GB data allowance. ASA said it was a trading standards issue and the TS folks pointed me at the ASA. In the end I gave up, and got on with life.
Getting back to the meat of the article, actually I think Three do have the best value bundles (at the moment?) - especially that "The One Plan" of theirs; granted it's "Fair Use" limited, but they allow tethering etc. I just wish that someone who had better customer service (which to be honest wouldn't be difficult) could come close to matching them - I'd move in a heartbeat. I also haven't had many problems with speed etc, although when I went on holiday to N. Wales T-mobile seemed to have a better signal there.
Why? What's the problem with pointing out that an add is misleading when it clearly is misleading.Quote:
Originally Posted by AlexKitch
Sounds like someone needs to chill out a bit before they get locked up.