Page 1 of 2 12 LastLast
Results 1 to 16 of 25

Thread: News - Millions of sales lost due to spelling mistakes

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,709
    Thanks
    0
    Thanked
    2,073 times in 719 posts

    News - Millions of sales lost due to spelling mistakes

    Online retailers are losing customers turned off by bad spelling.
    Read more.

  2. #2
    Banhammer in peace PeterB kalniel's Avatar
    Join Date
    Aug 2005
    Posts
    30,957
    Thanks
    1,848
    Thanked
    3,359 times in 2,700 posts
    • kalniel's system
      • Motherboard:
      • Gigabyte Z390 Aorus Ultra
      • CPU:
      • Intel i9 9900k
      • Memory:
      • 32GB DDR4 3200 CL16
      • Storage:
      • 1TB Samsung 970Evo+ NVMe
      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • Dell S2721DGF
      • Internet:
      • rubbish

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by hexus
    as they lose faith on the credibility of the retailer.
    Shouldn't that be 'in'?

  3. #3
    HEXUS.social member finlay666's Avatar
    Join Date
    Aug 2006
    Location
    Newcastle
    Posts
    8,546
    Thanks
    297
    Thanked
    894 times in 535 posts
    • finlay666's system
      • CPU:
      • 3570k
      • Memory:
      • 16gb
      • Graphics card(s):
      • 6950 2gb
      • Case:
      • Fractal R3
      • Operating System:
      • Windows 8
      • Monitor(s):
      • U2713HM and V222H
      • Internet:
      • cable

    Re: News - Millions of sales lost due to spelling mistakes

    personally I prefer better descriptions:

    H3XU5 Social FAQ
    Quote Originally Posted by tiggerai View Post
    I do like a bit of hot crumpet

  4. #4
    Member
    Join Date
    Jul 2007
    Location
    The Future
    Posts
    105
    Thanks
    2
    Thanked
    4 times in 3 posts
    • Crazytom's system
      • Motherboard:
      • Gigabyte GA-P35-DS3R
      • CPU:
      • Intel Core 2 Duo E8400 OC @3.8GHz
      • Memory:
      • Kingston 4gb DDR2 1066Mhz
      • Storage:
      • Crucial M4 128GB SSD, Assorted HDDs
      • Graphics card(s):
      • ATI Radeon 4870
      • PSU:
      • Corsair VX450W
      • Case:
      • Antec P183
      • Operating System:
      • Windows 7
      • Monitor(s):
      • LG Flatron 22"

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by kalniel View Post
    Shouldn't that be 'in'?
    Delicious irony

  5. #5
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Gateshead
    Posts
    15,196
    Thanks
    1,231
    Thanked
    2,291 times in 1,874 posts
    • scaryjim's system
      • Motherboard:
      • Dell Inspiron
      • CPU:
      • Core i5 8250U
      • Memory:
      • 2x 4GB DDR4 2666
      • Storage:
      • 128GB M.2 SSD + 1TB HDD
      • Graphics card(s):
      • Radeon R5 230
      • PSU:
      • Battery/Dell brick
      • Case:
      • Dell Inspiron 5570
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1080p laptop panel

    Re: News - Millions of sales lost due to spelling mistakes

    The issue, it seems to be agreed is the growing acceptance of poor spelling and grammar in social circles, the results of which leak into business.
    Similarly, this sentence needs another comma after "it seems to be agreed". That'll be 10p, please!

    And the research is absolutely right: I simply won't buy from a website that can't even get basic spelling and grammar right.

    The worst example of this I've seen recently wasn't even online - I went to an event at MediaCity last weekend and the display boards explaining the BBC's move to Salford had "it's" in a possessive sense. Twice. On huge display boards intended to be read the public. At the BBC's new flagship headquarters. I was staggered.

  6. #6
    Gentoo Ricer
    Join Date
    Jan 2005
    Location
    Galway
    Posts
    11,048
    Thanks
    1,016
    Thanked
    944 times in 704 posts
    • aidanjt's system
      • Motherboard:
      • Asus Strix Z370-G
      • CPU:
      • Intel i7-8700K
      • Memory:
      • 2x8GB Corsiar LPX 3000C15
      • Storage:
      • 500GB Samsung 960 EVO
      • Graphics card(s):
      • EVGA GTX 970 SC ACX 2.0
      • PSU:
      • EVGA G3 750W
      • Case:
      • Fractal Design Define C Mini
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • Asus MG279Q
      • Internet:
      • 240mbps Virgin Cable

    Re: News - Millions of sales lost due to spelling mistakes

    Spelling and grammar seems to be more a matter of effort and practice than education.

    Personally, I disregard cosmetic errors in language. The most important factor for me, is that the pertinent details are accurate.
    Quote Originally Posted by Agent View Post
    ...every time Creative bring out a new card range their advertising makes it sound like they have discovered a way to insert a thousand Chuck Norris super dwarfs in your ears...

  7. #7
    Seething Cauldron of Hatred TheAnimus's Avatar
    Join Date
    Aug 2005
    Posts
    17,168
    Thanks
    803
    Thanked
    2,152 times in 1,408 posts

    Re: News - Millions of sales lost due to spelling mistakes

    So surely this is easily solved by your CMS having a good spelling and grammar checker?

    I've integrated Word's system into a peice of software before now just because it was by far and away the best around.

    I mean is he really saying he can't afford an MS office license per worker?
    throw new ArgumentException (String, String, Exception)

  8. #8
    Admin (Ret'd)
    Join Date
    Jul 2003
    Posts
    18,481
    Thanks
    1,016
    Thanked
    3,208 times in 2,281 posts

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by TheAnimus View Post
    So surely this is easily solved by your CMS having a good spelling and grammar checker?

    I've integrated Word's system into a peice of software before now just because it was by far and away the best around.

    I mean is he really saying he can't afford an MS office license per worker?
    If you wanted a good good spelling and grammar checker, why use Word?

    Seriously though, as a professional writer, if you rely on Word, you WILL come unstuck, sooner or later. It's a tool, just like a chisel. I mean, give a master carpenter a good, sharp chisel and you have a recipe for a masterpiece. Give me a good sharp chisel and you have a recipe for a visit to A&E.

    Word will spot typos and some grammar issues, but by no means all.

    You wood think that Word wood be able to spot the mistakes in this sentence, wouldn't you?

    What about ...

    I said that that that that that man said was a mistake? Try getting Word to punctuate ....erm .... that.

  9. Received thanks from:

    baius (25-07-2011)

  10. #9
    Senior Member
    Join Date
    Aug 2008
    Posts
    1,894
    Thanks
    92
    Thanked
    84 times in 64 posts
    • miniyazz's system
      • CPU:
      • Acer Aspire 8920G
      • Operating System:
      • Windows 7 Pro
      • Monitor(s):
      • Optoma HD700X projector @ c. 90"
      • Internet:
      • Really, really ****

    Re: News - Millions of sales lost due to spelling mistakes

    It definitely puts me off a site if they've got misspellings. I'm trusting their description of an item, and if they can't spell a word correctly, why on earth should I trust that they've listed that model number correctly? Maybe they actually meant to write G1 instead of G2, on an Intel X25-M for example. I'd rather buy from somewhere that appears to have some credibility.

  11. #10
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Gateshead
    Posts
    15,196
    Thanks
    1,231
    Thanked
    2,291 times in 1,874 posts
    • scaryjim's system
      • Motherboard:
      • Dell Inspiron
      • CPU:
      • Core i5 8250U
      • Memory:
      • 2x 4GB DDR4 2666
      • Storage:
      • 128GB M.2 SSD + 1TB HDD
      • Graphics card(s):
      • Radeon R5 230
      • PSU:
      • Battery/Dell brick
      • Case:
      • Dell Inspiron 5570
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1080p laptop panel

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by TheAnimus View Post
    I mean is he really saying he can't afford an MS office license per worker?
    Actually, crowdsourcing your editing requirements is probably even cheaper. Automated grammar and spell checking has very serious limitations (several of which have been highlighted already). A real person doesn't, and can do proper proof reading and make sensible suggestions for re-writing clunky phaseology (like Saracen's multiple that's). You'll get better results, more reliably, and I believe services start from around a quid per hundred words. Stick your entire catalogue of product descriptions through that and it's going to cost you less than a single full office license...

    You wood think that Word wood be able to spot the mistakes in this sentence, wouldn't you?
    You know, I really did think it would be able to, so I tried it. Sure enough, Word 2007 thinks that sentence is perfectly OK. I always thought Word could tell the difference between nouns and verbs...

  12. #11
    Admin (Ret'd)
    Join Date
    Jul 2003
    Posts
    18,481
    Thanks
    1,016
    Thanked
    3,208 times in 2,281 posts

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by scaryjim View Post
    .... for re-writing clunky phaseology (like Saracen's multiple that's).....
    Clunky?


    CLUNKY!!!


    Moi?


    Who'da thunk it?

  13. Received thanks from:

    Andeh13 (14-07-2011)

  14. #12
    It's good to be bad pauldarkside's Avatar
    Join Date
    Oct 2006
    Location
    Cornwall
    Posts
    2,930
    Thanks
    295
    Thanked
    378 times in 259 posts
    • pauldarkside's system
      • Motherboard:
      • ASUS Maximus VI Hero
      • CPU:
      • Intel Core i7-4770K & Corsair Hydro H80i
      • Memory:
      • Corsair Vengeance 32GB (4x8GB) 1600MHz DDR3
      • Storage:
      • Corsair Force GS 128GB, Crucial M500 480GB, WD Black 4TB
      • Graphics card(s):
      • EVGA GeForce GTX 780 Ti Superclocked
      • PSU:
      • Corsair Professional HX850W
      • Case:
      • Corsair Graphite 780T (White)
      • Operating System:
      • Windows 8.1 Pro 64bit
      • Monitor(s):
      • Asus ROG Swift PG278Q
      • Internet:
      • BT Infinity @ 78Mbps

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by scaryjim View Post
    Actually, crowdsourcing your editing requirements is probably even cheaper. Automated grammar and spell checking has very serious limitations (several of which have been highlighted already). A real person doesn't, and can do proper proof reading and make sensible suggestions for re-writing clunky phaseology (like Saracen's multiple that's). You'll get better results, more reliably, and I believe services start from around a quid per hundred words. Stick your entire catalogue of product descriptions through that and it's going to cost you less than a single full office license...



    You know, I really did think it would be able to, so I tried it. Sure enough, Word 2007 thinks that sentence is perfectly OK. I always thought Word could tell the difference between nouns and verbs...
    Word 2010 gets wood
    My only concern is should I hide my true identity? A costume maybe?

    0iD: Plus weeing in it every now & again does it good
    scaryjim: 10" is just a little large to hold comfortably in one hand, which makes it a lot harder to tap, swipe and generally interact with.

  15. #13
    Admin (Ret'd)
    Join Date
    Jul 2003
    Posts
    18,481
    Thanks
    1,016
    Thanked
    3,208 times in 2,281 posts

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by scaryjim View Post
    ....

    You know, I really did think it would be able to, so I tried it. Sure enough, Word 2007 thinks that sentence is perfectly OK. I always thought Word could tell the difference between nouns and verbs...
    Gotcha.

    I must admit, I typed that post, then hesitated on the button and thought "No, you dope. Try it in Word first, just in case ....". 'Cos I knew some other pedant wood. I mean, would.

  16. #14
    Seething Cauldron of Hatred TheAnimus's Avatar
    Join Date
    Aug 2005
    Posts
    17,168
    Thanks
    803
    Thanked
    2,152 times in 1,408 posts

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by Saracen View Post
    If you wanted a good good spelling and grammar checker, why use Word?

    Seriously though, as a professional writer, if you rely on Word, you WILL come unstuck, sooner or later. It's a tool, just like a chisel. I mean, give a master carpenter a good, sharp chisel and you have a recipe for a masterpiece. Give me a good sharp chisel and you have a recipe for a visit to A&E.
    I'm not saying rely on it, just that it fixes most complaints, as someone (who you might have noticed) has a very strong dislexic trend, I just can't tell the difference, its the one that hides it best.

    I've delivered consultancy reports which for me have a horrorfying number of words, with very few edits. Given how retarded I am, thats good.

    If you have a better tool suggestion I'd love to give it a spin frequently my words are so miss spelt it can't guess it!
    Quote Originally Posted by Saracen View Post
    Word will spot typos and some grammar issues, but by no means all.
    No, but I doubt any solution will. English is far too flawed.
    throw new ArgumentException (String, String, Exception)

  17. #15
    Member
    Join Date
    Aug 2006
    Location
    Herts
    Posts
    151
    Thanks
    1
    Thanked
    10 times in 7 posts
    • Nelviticus's system
      • Motherboard:
      • MSI MPG Z390 Gaming Plus
      • CPU:
      • Core i5-9600K
      • Memory:
      • 32 GB Corsair Vengeance DDR4 3000
      • Storage:
      • 512GB Samsung 970 Pro SSD, 2TB Samsung EVO 860 SSD
      • Graphics card(s):
      • GeForce GTX 1060 3GB (EVGA)
      • PSU:
      • EVGA SuperNOVA 750 G2
      • Case:
      • be quiet! Silent Base 600
      • Operating System:
      • Windows 10 64-bit
      • Monitor(s):
      • Dell U2410 24", Samsung 22"
      • Internet:
      • 100 Mbps cable

    Re: News - Millions of sales lost due to spelling mistakes

    I'm sure that bad spelling doesn't help web sites sell stuff but more worrying is how shonky, half-baked 'studies' get treated as gold-plated gospel just because they're interesting.

    "he measured the revenue per visitor to the tightsplease.co.uk website and found that the revenue was twice as high after an error was corrected" ... "If you project this across the whole of internet retail, then millions of pounds worth of business is probably being lost each week due to simple spelling mistakes"

    Well that's scientific enough for me! I say he's underestimated it, it's probably quadrillions of pounds.

  18. #16
    Admin (Ret'd)
    Join Date
    Jul 2003
    Posts
    18,481
    Thanks
    1,016
    Thanked
    3,208 times in 2,281 posts

    Re: News - Millions of sales lost due to spelling mistakes

    Quote Originally Posted by TheAnimus View Post
    ....

    I've delivered consultancy reports which for me have a horrorfying number of words, with very few edits. Given how retarded I am, thats good.

    If you have a better tool suggestion I'd love to give it a spin frequently my words are so miss spelt it can't guess it!No, but I doubt any solution will. English is far too flawed.
    Didn't use it on that post, then?

    Seriously though, I actually agree with you that it's a useful tool, and I'm not aware of anything that's actually better. Really, I was getting at the line

    So surely this is easily solved by your CMS having a good spelling and grammar checker?
    I've added the bold.

    What I was really suggesting is that while you can certainly use a spell/grammar checker to spot and eliminate a lot of errors, never make the mistakes of thinking that either, it gets them all, or even that it's necessarily right.

    My spelling and grammar are actually pretty good, not that you'd necessarily know from my forum posts, largely because while my spelling is pretty good, I can't claim the same for my typing. But I have come across occasions (and I can't think of one tight now) there a spell/grammar checker has picked out my correct usage and suggested something that was either incorrect or, while correct, wasn't what I meant or said.

    It is, therefore, a (very) useful tool but not a 100% substitute for knowing what you're doing.

    So .... will it reduce the incidence of numpty mistakes? Sure. Will it "solve" the problem, "easily" or not? Not entirely. It's a lot better than not using anything at all, but its not a complete solution.


    Oh, and as a dyslexic, I grant you, it's a very useful tool. If you need to avoid making the type of mistake that dyslexics make very easily, it's a HUGE time-saver in finding them. In fact, I say that rather than "very useful" as a tool, it's pretty much indispensable when writing documents where accuracy matters. But that also makes my previous point more important .... it doesn't always get it right, so don't be too trusting of it, when it matters.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. News - Design a monster and win some Lost Planet goodies!
    By HEXUS in forum HEXUS Competitions
    Replies: 2
    Last Post: 16-08-2010, 10:32 AM
  2. News - Capcom come clean on Lost Planet 2
    By HEXUS in forum HEXUS News
    Replies: 4
    Last Post: 28-02-2009, 06:01 PM
  3. Replies: 6
    Last Post: 21-11-2008, 05:26 PM
  4. Replies: 25
    Last Post: 13-10-2008, 12:26 PM
  5. Replies: 2
    Last Post: 18-08-2008, 05:46 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •