News - Ofcom complaints data: O2 mobile customers are the happiest

[HEXUS]

T-Mobile pay monthly contract holders complained the most.

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[w1ntergr33n]

It's 'the fewest' complaints, not 'the least'...

[Smudger]

[hesham1516]

T-mobile has the most complaints and O2 has the least?
With all the major service disruptions I dont see how O2 has so few complaints.

[AlexKitch]

Not had any issues on O2 for years. Having said that, I think mobile phone tariffs are expensive enough these days that one should expect to have no problems.

[hesham1516]

While their pricing is bad, it would make no sense for a customer to agree to a contract only to complain about it later.

[ste852]

Personally I'v had nothing but problems with O2 since August, will be leaving the network when my contract runs out next year

[failquail]

Being someone who has finally jumped ship from a t-mobile monthly contract, this doesn't surprise me in the slightest.
They've been slowly getting getting worse for a long time (especially with data connections, i'm fed up of stalled connections that require cycling the phone into airplane mode to reset), the fact they somehow ended up with an even worse network after merging with orange, followed by applying a 250mb monthly data cap to my account without asking me was the final straw...

While their pricing is bad, it would make no sense for a customer to agree to a contract only to complain about it later.

It's very much possible for the service quality to change greatly over the length of a contract, especially with 2year contracts being normal now. What you got when you signed up may not bear much resemblance to the service quality you get 2years later

[alsenior]

T-mobile has the most complaints and O2 has the least?
With all the major service disruptions I dont see how O2 has so few complaints.

Because they couldn't call to make a complaint

[hesham1516]

because they couldn't call to make a complaint

rofl

[crossy]

Got to say that - based on my limited experience - the mobile phone companies are all pretty much the same as regards customer service. That is, they don't bother with it!

Joking aside, I blame these outsourced much-cheapness call centres. So when I finally managed to escape from Three I shopped around for a new provider based on how good the local service was, knowing that if I had to get someone over the phone to deal with the issue then I was royally scr**ed. In the end I went with T-Mobile because the local shop seemed willing to "go to bat" for me with their no-nothing call centre staff. O2 were pushy, Voda couldn't care less, and Three were down right hostile (this being before I left them)

Interesting wrinkle was that I happened to be reading some newspaper (Times, Indy, etc) a while ago and they were interviewing one of the bosses, who claimed that WE (the consumer) were pushing customer service to the back of the priorities because we're totally focussed on the bottom line price. So a customer that spends on (expensive!) customer service isn't going to get the customers they need. Personally though, that sounded like a load of baloney - I'd be quite happy to pay £2-3/month more if I thought that'd guarantee that I got treated like a valuable customer, rather than some inconvenient annoyance.