News - Adobe fixes Creative Cloud outage, sorry for full day lockout

Quote:

---

The outage prevented many users from accessing their pricey subs-paid software.

---

Read more.

It was only a matter of time before an outage caused embarrassment to Adobe and potential loss of revenue to their customers.

It's the downside of a monopoly - customers need to vote with their mice and not just meekly accept these revenue-focused subscription models. Look at the number of U-turns Microsoft have made recently. Things can be changed, but I fear the will isn't there in the design community. Gamers are more militant, which usually works in their favour.

Use the cloud, they said. It'll be fiiiiine, they said

And this is why I don't like subscriptions which 'rely' on the cloud... 1 day without access can cost a days pay for a business.

Oh and I just love the 'apology', a real apology would have offered them something as a gesture of good will, some businesses may have actually lost a LOT of money from one day of outages.

Suppose I better update my t&c's just in case I ever go subscription based to include 'I can't be held responsible for delays caused by 'cloud service outages'....

Quote:

---

Originally Posted by LSG501

And this is why I don't like subscriptions which 'rely' on the cloud... 1 day without access can cost a days pay for a business.

Oh and I just love the 'apology', a real apology would have offered them something as a gesture of good will, some businesses may have actually lost a LOT of money from one day of outages.

Suppose I better update my t&c's just in case I ever go subscription based to include 'I can't be held responsible for delays caused by 'cloud service outages'....

---

Exactly. It's partly why I don't like, and won't use, this kind of subscription service. It's not the only reason, but it's certainly part of it.

Even worse, IMHO, is Steam. There, you get to pay for your games, then risk getting held to ransom by a 'free' service that you need to have access to to use what you bought.

Heck, I even have a stand-alone license program from them, NOT A CLOUD VERSION, which they locked out because it does a registered user check on launching now? 25 year user, now looking seriously another product and firm!

You'd think it'd be easy enough to build-in a 48 hour 'benefit of the doubt' period for previously verified users, whereby failure to sync with the Cloud for whatever reason (including ISP issues) would give you the ability keep going for the 'grace' period. Just locking people out is ridiculous...there must've been millions of creative professionals tearing their hair out over this.

Quote:

---

Originally Posted by Jimbobgod1969

You'd think it'd be easy enough to build-in a 48 hour 'benefit of the doubt' period for previously verified users.

---

Nope. It's another weekness to be exploited. Software licensing and rights management is difficult, it's a loosing battle.

I pay under £1 a day for the full Creative Suite software package and I get updates to all the latest software and run it on both my PC and my Mac, A lot cheaper than buying the equivelent Master Suite edition outright.....

Quote:

---

Originally Posted by mark_a_scott

I pay under £1 a day for the full Creative Suite software package and I get updates to all the latest software and run it on both my PC and my Mac, A lot cheaper than buying the equivelent Master Suite edition outright.....

---

unless things have changed recently (can't be bothered to check, but there was 'talk' of getting photoshop after x years) if you stop paying you no longer have access to the software (allowing 'trial period' grace)..... ie you don't actually own anything, you're just renting it. That isn't the case if you buy it outright....

Not to mention their lovely 'UK premium'.... online software should not cost different prices, outside of taxes, depending on where you are based....it's not like they send the files from a different server :rolleyes:

Quote:

---

Originally Posted by mark_a_scott

I pay under £1 a day for the full Creative Suite software package and I get updates to all the latest software and run it on both my PC and my Mac, A lot cheaper than buying the equivelent Master Suite edition outright.....

---

It might be if you use it every day, but for those of use that might use it a few hours a month, but have been doing so for 20-ish years (since v3) it's a very expensive way of doing it.

My last couple of upgrade cycles have been when I needed to upgrade in order to continue to qualify. So, IIRC, CS2 to CS5, and that was, what, 4 or 5 years. Call it 4.5 for argument's sake. So, 4.5x365 days is 1642.5 days. Cost? About £180, IIRC. so, 11p a day. For Photoshop.

But that's not my concern. I know, when I lay out that £180, that that's ALL it's going to cost me, unless I choose to upgrade again. And if I don't, I can still be using my current version in 2 years, or 20 years.

The rental method suits some users. I get Adobe offering it. It makes sense for some. But for others, it has driven a large wedge between us, and forced me to stick with my current version, while I evaluate alternative products, to which I will switch at some suitable point. Because personally, I'm NOT paying for my software on rental. Not for Adobe, not for MS. Not for anybody.

Subs made me jump ship to Gimp Shop, Inkscape, and still continue to use AE CS3.

I was considering CC for my office, but after this I will just go for CS6 until I will figure out what to do. I have spent years in education to be able to work fast and efficiently with adobe tools but now it seems adobe is giving me the finger.
I have started using open source alternatives to learn them but I never heard of that Serif suite, is it any good?

Quote:

---

Originally Posted by mark_a_scott

I pay under £1 a day for the full Creative Suite software package and I get updates to all the latest software and run it on both my PC and my Mac, A lot cheaper than buying the equivelent Master Suite edition outright.....

---

The thing is you give about 700 euros per year for that tools, while before you could give an amount from 1600 (with VAT) to 2500 but use it for more than just a year. After all you could still update with the discount offer for a couple of versions after yours, or if the new tools didn't worth it, you could just go for longer periods of time with your pricey software. So it is not the price that make any big difference here.

Now you get the latest and greatest but you have way less control over the license you paid. Like the problem demonstrated.
I don't want to work with "borrowed" tools, I prefer to have my tools, always available because I live from this job.

Adobe is a Total rip of same as Google glass

Why not rent the software until you've paid for it then you get it. Light users only pay for what they use. Heavy users don't get ripped off. Everyone wins except the Sales manager... oh nevermind.

I'm a CC subscriber, and while I had no problems carrying on working with the programs themselves, what I couldn't do was use the Typekit fonts that I'd incorporated into projects. That was annoying. I'm glad that I didn't have a deadline. I can't believe that Adobe don't have a robust IT system with multiple backup authentication servers dotted around the globe.

I've got the LR/PS combo on the special deal for under £9/month and that works for me.

Shelling out the £100 for the LR upgrade just wasn't happening in one go, something else always came up to spend the money on. And I would never have gotten the money together for a legit copy of Photoshop.

It would be great if it was more like HP rather than pure software rental, even if the total payout was a little higher than the retail price. I would be happy with that. But as it is, it suits me fine. I would also like it if you could add an app at a time or something, just paying for the parts of the suite you actually need.

Quote:

---

Originally Posted by Funkstar

....

Shelling out the £100 for the LR upgrade just wasn't happening in one go ....

---

How much?

Any version upgrade to LR5 currently £57.64 or so, direct. Cheaper if you shop around. Hell, full version is just under £75 from Amazon and it was less than that a few weeks ago.

Photoshop is a different matter, and that deal you're on isn't bad value at all. Personally, I'm not renting software from them, period, good deal or not. But it isn't bad value at all.

I still run CS4 at home, it feels faster than the new versions, and feature-wise doesn't really seem that far behind. A designer/photographer using the latest cloud version isn't going to pull anything off better or faster than they would in an older boxed version, specially when Adobe has took a nosedive for the day.

Had the Cloud version for a short period at work, but they couldn't justify the cost for creating a few graphic assets for sites (and it didn't like our proxy). Using GIMP now, It's awful (and counter-intuitive coming from Photoshop), but generally gets the job done with a bit of perseverance.

Quote:

---

Originally Posted by Saracen

How much?

Any version upgrade to LR5 currently £57.64 or so, direct. Cheaper if you shop around. Hell, full version is just under £75 from Amazon and it was less than that a few weeks ago.

---

I guess it must have been previous versions that were £150 for the full version and £100 for the upgrade.

Quote:

---

Originally Posted by Saracen

Photoshop is a different matter, and that deal you're on isn't bad value at all.

---

I'm not sure I would do it for anything else. Perhaps if I was in the position to need any other large creative package (CAD, 3D, video editing, effects, music production... something like that) then I would think about it.

Oh, Adobe cut the price on Lightroom significantly, I think when v4 was released. It same down from £200+ to around the £100, for the full version. And, obviously, less for the upgrade.

My guess, and it's only that, is that they're going after the domestic/enthusiast market with LR, and that LR and/or Elements is intended to be the consumer offering, and LR and/or Photoshop is intended to be the pro offering aimed largely at designers, commercial printing, etc.

It begs the question, to me anyway, of whether MOST non-business users actually need Photoshop? I mean, Elements covers a fair bit of what amateurs, etc, need. I wonder how many non-commercial users use Photoshop because it's "the" pixel-poking application, and how many really need it?

I've been using Photoshop since, I think, v3 in, what, 1994-ish, having switched from Micrografx Picture Publisher, which I used for several years. But in reality, I can do either everything or very nearly everything I need in Elements, or even in LR, and much of it a lot easier than in PS.

Photoshop would be my weapon of choice, not least due to having used it for 20 years, or so. But I'm not, personally, going rental for it, ever. There are other options for me, not all of them Adobe.

Quote:

---

Originally Posted by Saracen

It begs the question, to me anyway, of whether MOST non-business users actually need Photoshop? I mean, Elements covers a fair bit of what amateurs, etc, need. I wonder how many non-commercial users use Photoshop because it's "the" pixel-poking application, and how many really need it?

---

I don't need Photoshop, and could probably use Elements. I should probably try it. If it has a similar menu structure and short cuts I could probably get on with it. I've been using PS on and off since about 1998 and I'm lazy, so I con't be bothered to re-learn everything.