Results 1 to 15 of 15

Thread: News - Ofcom imposes 48 hour repair limit on most telecoms faults

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,709
    Thanks
    0
    Thanked
    2,073 times in 719 posts

    News - Ofcom imposes 48 hour repair limit on most telecoms faults

    The UK telecoms regulator also makes switching fibre supplier cheaper and easier.
    Read more.

  2. #2
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    I know many people have had appalling service from openreach with delaying, cancelling and not showing up for appointments, so its about time a regulator stepped in.

    I have never really experienced broadband outages for more than a couple of hours tbh so i cant really comment there. The switching rules are certainly welcomed. With regard to contract length, i suspect, to keep overall package costs down, we wont see a lot of difference in the offers we receive from ISPs.

  3. #3
    Senior Member
    Join Date
    Dec 2013
    Posts
    3,526
    Thanks
    504
    Thanked
    468 times in 326 posts

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    "superfast broadband" i hate that term, what the hell is superfast anyhow ?
    It seems politicians love to use it, do they think i makes them sound cool or something
    If they are using superfast to describe fiber why don't they just call it fiber.

    /Rant

  4. #4
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Indeed, 1Mb internet could be called "superfast" if you came from 56k modem. The term is far too open to interpretation, just like anything any politician says, make sure you leave enough room to be able to twist the meaning of your words to fit what people actually want you to mean.

    Its the same as the term HD. This was used to describe 405 line B&W television back in its introduction, its used again for 720/1080 (with the additional frustrations of HD-Ready ). This trend is continuing with the term UltraHD, currently its for "4k" equivalent resolutions, however "8k" resolutions also fit into the same name.

    The problem is that politicians are generally just normal people, the kind that would call you when they clicked on that, "free pc cleaning scan" link on a pop up then claim it, "just happened". They don't understand the reality behind the terminology, they just learn the buzz words so that other normal people can think they know what they are talking about and are doing something really important and valuable about it.
    I think i might have gone off topic though...

  5. #5
    Senior Member
    Join Date
    Jun 2004
    Location
    Kingdom of Fife (Scotland)
    Posts
    4,991
    Thanks
    393
    Thanked
    220 times in 190 posts
    • crossy's system
      • Motherboard:
      • ASUS Sabertooth X99
      • CPU:
      • Intel 5830k / Noctua NH-D15
      • Memory:
      • 32GB Crucial Ballistix DDR4
      • Storage:
      • 500GB Samsung 850Pro NVMe, 1TB Samsung 850EVO SSD, 1TB Seagate SSHD, 2TB WD Green, 8TB Seagate
      • Graphics card(s):
      • Asus Strix GTX970OC
      • PSU:
      • Corsair AX750 (modular)
      • Case:
      • Coolermaster HAF932 (with wheels)
      • Operating System:
      • Windows 10 Pro 64bit, Ubuntu 16.04LTS
      • Monitor(s):
      • LG Flattron W2361V
      • Internet:
      • VirginMedia 200Mb

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Quote Originally Posted by Corky34 View Post
    "superfast broadband" i hate that term, what the hell is superfast anyhow ?
    "Superfast" = "faster than the bozo next-door/down-the-street"
    Actually I'd categorise as follows:
    <1 Mbps = dialup.
    1 - 49Mbps = broadband
    50-99Mbps = fast broadband
    100-999Mbps = superfast broadband
    1Gbps+ = you live in Korea or Japan.
    Quote Originally Posted by Biscuit View Post
    I know many people have had appalling service from openreach with delaying, cancelling and not showing up for appointments, so its about time a regulator stepped in.
    More I hear about Openreach the happier I am with Virgin. Last Monday a landscape gardener we got in decided to cut my Virgin cable (because "I didn't think you needed it" ), phoned Virgin in the afternoon and by 9.30 on Wednesday the job was done (at £0 to me!).
    Moves to boost superfast broadband competition in the UK are also to be implemented.
    Erm, how exactly? Surely the only players are BT, Virgin, and 3rd parties buying service from BT - UK definitely needs more in the way of competition! All hail our fibre-toting Google overlords!
    Last edited by crossy; 27-06-2014 at 03:43 PM.

    Career status: still enjoying my new career in DevOps, but it's keeping me busy...

  6. #6
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Quote Originally Posted by crossy View Post
    More I hear about Openreach the happier I am with Virgin. Last Monday a landscape gardener we got in decided to cut my Virgin cable (because "I didn't think you needed it" ), phoned Virgin in the afternoon and by 9.30 on Wednesday the job was done (at £0 to me!).
    The strange thing about openreach is that the service differs across ISPs. The main example i can think of is my friend in London who tried to get BT to install vDSL for 4 months and they kept delaying. He asked plusnet and it was done 2 weeks later.
    My results with Plusnet have all been good: 3 installs, all on time, no problems.

  7. #7
    Registered+
    Join Date
    Jul 2013
    Posts
    85
    Thanks
    0
    Thanked
    6 times in 3 posts

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    I wouldn't touch BT with a barge pole, as I used to work for the company & hardly received a penny when they got rid of me!

  8. #8
    RIP Peterb ik9000's Avatar
    Join Date
    Nov 2009
    Posts
    7,701
    Thanks
    1,839
    Thanked
    1,434 times in 1,057 posts
    • ik9000's system
      • Motherboard:
      • Asus P7H55-M/USB3
      • CPU:
      • i7-870, Prolimatech Megahalems, 2x Akasa Apache 120mm
      • Memory:
      • 4x4GB Corsair Vengeance 2133 11-11-11-27
      • Storage:
      • 2x256GB Samsung 840-Pro, 1TB Seagate 7200.12, 1TB Seagate ES.2
      • Graphics card(s):
      • Gigabyte GTX 460 1GB SuperOverClocked
      • PSU:
      • NZXT Hale 90 750w
      • Case:
      • BitFenix Survivor + Bitfenix spectre LED fans, LG BluRay R/W optical drive
      • Operating System:
      • Windows 7 Professional
      • Monitor(s):
      • Dell U2414h, U2311h 1920x1080
      • Internet:
      • 200Mb/s Fibre and 4G wifi

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    I wouldn't touch BT with a bargepole. I used to be one of their customers. Never again.

  9. #9
    The Irish Drunk! neonplanet40's Avatar
    Join Date
    Oct 2003
    Location
    Stirling
    Posts
    5,305
    Thanks
    1,103
    Thanked
    268 times in 187 posts
    • neonplanet40's system
      • Motherboard:
      • Gigabyte X470 Aorus Gaming 7 Wi-Fi
      • CPU:
      • AMD Ryzen 7 5800X3D
      • Memory:
      • Patriot 32 GB DDR4 3200 MHz
      • Storage:
      • 1TB WD_Black SN770, 1TB Koxia nvme
      • Graphics card(s):
      • MSI RTX4070Ti Gaming X TRIO
      • PSU:
      • Enermax Supernova G6 850W
      • Case:
      • Lian LI Lancool 3
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • Dell 27" U2715H & Gigabyte M27Q
      • Internet:
      • 1Gbe

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    How do we enforce this? I had infinity installed last Tuesday (moved house) . And yesterday my fibre died. As did my phone line. I rang BT who said the soonest they could send anyone was next Tuesday. That's not 48 hours. I complained and mentioned the new Ofcom ruling but as usual the Indian callperson was unable to deviate from their script. Seems to me that this Ofcom ruling means zilch for us end users.
    Home Entertainment =Epson TW9400, Denon AVRX6300H, Panasonic DPUB450EBK 4K Ultra HD Blu-Ray and Monitor Audio Silver RX 7.0, Monitor Audio CT265IDC(x4) Dolby Atmos and XTZ 12.17 Sub - (Config 7.1.4)
    My System=Gigabyte X470 Aorus Gaming 7 Wi-Fi, AMD Ryzen 7 5800X3D, Patriot 32 GB DDR4 3200MHz, 1TB WD_Black SN770, 1TB Koxia nvme, MSI RTX4070Ti Gaming X TRIO, Enermax Supernova G6 850W, Lian LI Lancool 3, 2x QHD 27in Monitors. Denon AVR1700H & Wharfedale DX-2 5.1 Sound
    Home Server 2/HTPC - Ryzen 5 3600, Asus Strix B450, 16GB Ram, EVGA GT1030 SC, 2x 2TB Cruscial SSD, Corsair TX550, Plex Server & Nvidia Shield Pro 4K
    Diskstation/HTPC - Synology DS1821+ 16GB Ram - 10Gbe NIC with 45TB & Synology DS1821+ 8GB Ram - 10Gbe NIC with 14TB & Synology DS920+ 9TB
    Portable=Microsoft Surface Pro 4, Huawei M5 10" & HP Omen 15 laptop

  10. #10
    RIP Peterb ik9000's Avatar
    Join Date
    Nov 2009
    Posts
    7,701
    Thanks
    1,839
    Thanked
    1,434 times in 1,057 posts
    • ik9000's system
      • Motherboard:
      • Asus P7H55-M/USB3
      • CPU:
      • i7-870, Prolimatech Megahalems, 2x Akasa Apache 120mm
      • Memory:
      • 4x4GB Corsair Vengeance 2133 11-11-11-27
      • Storage:
      • 2x256GB Samsung 840-Pro, 1TB Seagate 7200.12, 1TB Seagate ES.2
      • Graphics card(s):
      • Gigabyte GTX 460 1GB SuperOverClocked
      • PSU:
      • NZXT Hale 90 750w
      • Case:
      • BitFenix Survivor + Bitfenix spectre LED fans, LG BluRay R/W optical drive
      • Operating System:
      • Windows 7 Professional
      • Monitor(s):
      • Dell U2414h, U2311h 1920x1080
      • Internet:
      • 200Mb/s Fibre and 4G wifi

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    and to the Offcom website you go!

  11. #11
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,378
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Quote Originally Posted by neonplanet40 View Post
    How do we enforce this? I had infinity installed last Tuesday (moved house) . And yesterday my fibre died. As did my phone line. I rang BT who said the soonest they could send anyone was next Tuesday. That's not 48 hours. I complained and mentioned the new Ofcom ruling but as usual the Indian callperson was unable to deviate from their script. Seems to me that this Ofcom ruling means zilch for us end users.
    And that is because you were talking to BT Retail - not BT openreach - a separate company within the BT group who do not deal with the public/end user.


    Quote Originally Posted by ik9000 View Post
    and to the Offcom website you go!
    But it won't do you much good because you do not have a contract with Openreach. It is a wholesale provider, not a retail. You CAN complain to (or about) your ISP who can enforce the rules with Openreach, but (subject to the usual caveats "as far as I can tell" - and "I am not a lawyer") an ISP can offer its own terms and conditions for repairs. However it may be able to make those more attractive because of the binding on Openreach.

    Openreach itself came about as a result of Ofcom trying to make the market fairer - as did the plethora and confusion of Directory Services (<rant>and those dismal adverts on TV with the twins twins - can't remember who it is for as the remote is activated within 500MS of it appearing. - </rant>)
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

  12. #12
    RIP Peterb ik9000's Avatar
    Join Date
    Nov 2009
    Posts
    7,701
    Thanks
    1,839
    Thanked
    1,434 times in 1,057 posts
    • ik9000's system
      • Motherboard:
      • Asus P7H55-M/USB3
      • CPU:
      • i7-870, Prolimatech Megahalems, 2x Akasa Apache 120mm
      • Memory:
      • 4x4GB Corsair Vengeance 2133 11-11-11-27
      • Storage:
      • 2x256GB Samsung 840-Pro, 1TB Seagate 7200.12, 1TB Seagate ES.2
      • Graphics card(s):
      • Gigabyte GTX 460 1GB SuperOverClocked
      • PSU:
      • NZXT Hale 90 750w
      • Case:
      • BitFenix Survivor + Bitfenix spectre LED fans, LG BluRay R/W optical drive
      • Operating System:
      • Windows 7 Professional
      • Monitor(s):
      • Dell U2414h, U2311h 1920x1080
      • Internet:
      • 200Mb/s Fibre and 4G wifi

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Quote Originally Posted by peterb View Post
    Openreach itself came about as a result of Ofcom trying to make the market fairer - as did the plethora and confusion of Directory Services (<rant>and those dismal adverts on TV with the twins twins - can't remember who it is for as the remote is activated within 500MS of it appearing. - </rant>)
    You mean 118-118.


  13. #13
    RIP Peterb ik9000's Avatar
    Join Date
    Nov 2009
    Posts
    7,701
    Thanks
    1,839
    Thanked
    1,434 times in 1,057 posts
    • ik9000's system
      • Motherboard:
      • Asus P7H55-M/USB3
      • CPU:
      • i7-870, Prolimatech Megahalems, 2x Akasa Apache 120mm
      • Memory:
      • 4x4GB Corsair Vengeance 2133 11-11-11-27
      • Storage:
      • 2x256GB Samsung 840-Pro, 1TB Seagate 7200.12, 1TB Seagate ES.2
      • Graphics card(s):
      • Gigabyte GTX 460 1GB SuperOverClocked
      • PSU:
      • NZXT Hale 90 750w
      • Case:
      • BitFenix Survivor + Bitfenix spectre LED fans, LG BluRay R/W optical drive
      • Operating System:
      • Windows 7 Professional
      • Monitor(s):
      • Dell U2414h, U2311h 1920x1080
      • Internet:
      • 200Mb/s Fibre and 4G wifi

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults



    wtf, only 1 video per message? Bit draconian! Wouldn't 3 would make more sense?

  14. #14
    Drum & Bass Till I Die deejayburnout's Avatar
    Join Date
    Jun 2012
    Location
    Kinglassie, Fife
    Posts
    2,013
    Thanks
    296
    Thanked
    133 times in 114 posts
    • deejayburnout's system
      • Motherboard:
      • Gigabyte x470 Aorus Ultra Gaming
      • CPU:
      • Ryzen 2600 at stock speeds ( for now)
      • Memory:
      • 2 x Corsair 8GB DDR4 Vengeance LPX 3000MHz
      • Storage:
      • Gigabyte 128GB M.2 PCIe x2 NVMe SSD, 120GB Kingston SV200, 2 x 1TB WD Drive, 2 x 2TB WD Drive
      • Graphics card(s):
      • ASUS ROG Strix RX 580 8G Gaming OC Edition
      • PSU:
      • OCZ 750 Watt
      • Case:
      • NZXT Noctis 450
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • LG 34UM65-P Ultrawide
      • Internet:
      • 72mb Down 19mb up - Vodafone

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Good news on the whole. I have a friend who had major issues with BT doing fault repairs and eventually gave up and went to Plusnet. Problems were fixes within a week.

    The contact length reduction is good as well. Great for me as will be upgrading to Fibre soon. (not BT of course)
    Better to Burn out than Fade Away
    Check out my Youtube channel - Crispy Crisperson

  15. #15
    Registered+
    Join Date
    Oct 2013
    Posts
    26
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: News - Ofcom imposes 48 hour repair limit on most telecoms faults

    Sorry to disappoint but at just over 4 weeks from 18th June 2014 to get me a connection: phone and Broadband they have already failed! NB I'm also with Plusnet!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •